Hero MotoCorp Complaints & Reviews

We are not at all satisfied with the Serivce of Hero Motorcorp, last week we have complained vide Consumer complaints cell and got recd the phone call from the service people at kurnool but the problem was coming again and again.Please change the whole engine to the bike to resolve the issue or exchange the bike. This is m. Madhu bharath from kurnool, andhrapradesh. I have purchased new hero glamour drs cast techno blue black on 30.09.2016...

Maine apni scooty dl-11-sl-9451, jmd automotive (106/1,. Pooth kalan, budh vihar, delhi-110086) main claim main di thi,
Howroom valo naiscooty ki handle road nai dali purani handle road bend thi or bill bna ke payment leli (Bill no[protected]rinv[protected]-2016 17:03:22 & job card no.[protected]rjc[protected] agr main scooty bina check kiye le jata to kon jimedari leta bad main showroom vale bula ke apni galti thodi btate.
Invoice copy or jmd automotive ka letter head attached kr diya hai,

E-mail id - [protected]@gmail.com
Ph. No. [protected]

Sir,

I want to inform you that I have purchased a new Passion PRO bike (Chassis no. MBLHA10BUGHJ70111) from M/s Balaji Motors 41-B, D.H. Road, Thakurpukur, Kolkata, West Benagl on 23.10.2016. After a day of purchase, on 26.10.2016 I received my Insurance Papers but till today, M/s Balaji Motors unable to provide me my Registration documents of bike. After number of verbal communication, as usual reply from there side, Sir, we are processing.
My bike have completed two months without any service.

DEAR SIR/MADAM
Myself Binal tak from Kalyan(west) have purchased PLEASURE from AHER MOTORS, NEAR HERITAGE HOTEL, KALYAN(west).It has been since very long time that I am receiving very poor and delayed services. Recently reuired to fit new rear mirrors and some technical issues.It has been two months now its done yet.Every time a visit the place they give d reasons either the product is not available or there is no space in the garage.Now even my date of servicing has arrived.They are again giving same reason from past two days and today now they are giving new reason that you have to vist place at 8.30 only after 10 we wont accept.How would be it possible for persons going for job.Its now that I realize that it would be better to have honda product their service are good and quick.please I kindly request you to look after it.
THANKING YOU.

Vehicle owner - Shrijit Nair
Vehicle - Maestro Edge- GJ 27 BD 2635
Service provider - Rajdeep Motors, Maninagar, Ahmedabad

We had purchased Hero Maestro on June 2016. Within 5-6 months the vehicle started leaking oil. We got it repaired and serviced from the service center. But after doing that too within 10 days again the vehicle had a breakdown.

We purchase vehicle to facilitate our needs. And the company like Hero is not taking consumer complaints seriously.

Very poor after service and maintenance. Never expected.

Hero Motocorp — Hero Maestro edge
Yogesh Valvi

Vehicle number : MH 48 AQ 4561
Service provider : Mayur MOTORS, Ambadi, Thane, Maharashtra

I bought Maestro vehicle in MM motors. It has so many compliants while delievery.

Dealers couldn't bring me acceseries providing by Hero.

My bike has OIL LEAKAGE major problem and sales person told me that problems of bike resolve on first service. (2 days from days of purchasing)

I am afraid about my bike that it will be get any sensitive problem then what I do?
Can Hero replace me new bike...?

Now vehicle in MM motor's. 1st service will be on 05/01/2017, if my problem is not resolved i will go with legal procedure.
Take proper action...
Check and update me through mail [protected]@gmail.com

To
The Head of Service Department
Hero Moto Corp

29th December, 2016

Respected Sir,
It is to inform you that I have bought a bike named Splendor I Smart 110 on 30th August 2016 from Northern motors kanpur. After three months There was a sound from the engine of the bike while riding. I went to get it repaired from an authorised Service centre/ the northern motors. The mechanic told me that the timing chain is creating sound that you experienced. So I made it changed as his advice to the service center. After one month of getting bike repaired it again started making sound as earlier.
I am not satisfied with the servicing of northern motors kanpur. How can they deal a common person like this who doesn't know any abcd of bike repairing and totally dependent on the service center ?
I am really disappointed as my new bike is giving me a feel like it is old one.
Please look into the matter as early as possible and get a solution of my problem so that I can enjoy my ride comfortably.
Here are the details of the bike -

Name of the owner -NIRAJ KUMAR
Vehicle no. -UP35AJ7258
Engine no. -JA06EPGHH14856
Chassis no. -MBLJA06AXGH14616
Invoice no.[protected]SINV[protected]
Insurance no.-3005/3360597/10035/000
Date of invoice.[protected]
Date of first servicing[protected]
Date of first repairing - November 2016
Contact no. [protected], [protected]

Dear All
Please provided a tail panel of Cd Deluxe motorcycle (colour red & Black) 2007
Many times I went a local dealer but it's not provided I said that I paid advance please bring but it's not arrange.
So kindly provide a tail panel.
Mohammad Jameel (Government Council)
H.N.6 B, Piprapur(Near Imambara) P.S.Tiwaripur Gorakhpur Mobile [protected]

Dear Hero Motors,

I have purchased Maestro Edge VX 15 days ago and dealers arranged my bike passing with no. MH 48 AQ 4561 owner nama Yogesh Valvi.

But from the purchase date after 2-4 days I have facing OIL LEAKAGE problem.
I have complaint to dealer but they couldn't help me for my satisfaction.

What I do?
Otherwise I need to help other ways.

Dear sir/madam,
I have left my hero duet service on 17/12/2016 for 5500 kms service and also complaint regarding gear oil leakage. before this service i have left for some noise is coming from somewhere. they said leave the vehicle and go, we will rectify and get back to you told. in service center as taken almost 8 to 9 days to rectify and said camshaft as to be replace and they replaced also. after some days oil leakage started from gear casing. while servicing i have informed to service advisor regarding oil leakage. they have done the work, but again oil leakage started from gear casing . now totally unhappy with the service .
when i have purchased the vehicle from that the is giving problems . u can check the service history . so look into this and rectify ASAP. otherwise i will go with consumer court compliant . it is totally waste service center .

Dealer name: CHADHA AUTO AGENCIES
ADDRESS: MOHINDHAR PLAZA T B ROAD DESHPANDENAGAR HUBLI KARANATAKA

VEHICLE MODEL: HERO DUET
REG NO:KA25EW9812
NAME :MANJUNATH NAGUR
MOBILE :[protected]
EMAIL ID:[protected]@gmail.com

i am waiting for your reply

with regards,
manjunath nagur

Dear sir/madam,

From last one month i m doing follow up with ur sales person for the number plate still i have not received any confirmation from ur side. I have alredy get fed up with your false promises pls look in to these personally and give us the number plate asap.
Ple understand my job profile require bike and without that i m not able to join my office also

Awaiting for ur reply

Thanks
Ganesh vishnu aadhav
[protected]

Dear sir,

This is with reference to my grievance regarding improper services from hero motocorp ltd, i had informed my concern to hero motocorp ltd multiple times.. They are unable to rectify the concerns.. As per the diagnosis reports and analysis, it stats that it is a manufacturing defects in my vehicle. I ad kept all my communication email with concern team..

As i had written to m/s. Hero motocorp ltd but i had not received any proper response or acknowledge with clarification against my given concerns... The area managers are unable to respond on given concern.. Please find the attached copy of communication with hero motocorp ltd for your reference..

Requesting you to kindly do the needful..

Regards,
Ashish rumde
[protected]

My bike no. is HR51BH5389
engine no. is HA10ERFHMO3338
chasis no. is MBLHA10CGFHM05148
the rusting problem in the bike is prevailing from the starting itself and same is the case with the chain set too which is not good it gets punctured easily from time to time and we are getting it serviced regularly still our problem is as it was earlier kindly pay heed to our complaint and take necessary action and provide us the best possible service

upendar singh
[protected]
email - [protected]@gmail.com

I had purchased scooty from the swarna enterprise and it had always issue of starting problem with it.After complaining of it in service centre they will not provide any service not even response about that .I am just complaining about it because i am not satisfied with their service.please help me.I am waiting for your kind response because my scooty had became just a machine which will be kept in a parking.Thank You

Hi

I have a bike cbz having no. Or03f5994, model year 2010, engine no. Kc12ebaga10874, ch no. Mblkc12ecaga12216, have approached arundhati motors, bolangir, odisha for to change of parts (Backside suck up and head vigour) since last six months, but till time the parts are not available with us. So please look in this matter. We tired so much to follow up regularly, and the dealer is the only medium to approach in our locality. As they are the only dealer in our locality so their behavior are very rude and unprofessional. So please help on our issue and arrange the parts as earliest as possible. Otherwise we have no option to change the bike.

Thanks

Debananda bastia

Mob: [protected]

I went today (27.12.16) to divine auto source Pvt ltd for second free service of my maestro edge. At the time of billing, he forcefully took forth free service coupon instead of second. When I resisted, he starts talking in a very bad manner and also warned me not to do billing today if I will say anything. Though I was late for second service as per service booklet record, but even as per company rules, he can ask for third service coupon and not for forth one. This kind of response from a hero authorised service centre is never expected.

I want you to take strict action against this dealer and I also want one free service coupon which he had taken forcefully.

Vehicle no.DL1SZ5884
Dealer invoice no.[protected]RINV[protected]/ 27.12.16

My name is anshul. I recently purchased splendor ismart 110 from indian sales corporation on durga puja festival. When i go for first servicing of my bike.
1. They did not service my bike as per guidelines of first servicing in my booklet, seriously they only wash my bike and put it outside.
2. They did not even tight the loose brakes, i said that gear is not working properly. They did not even listen to me. And give me bike simply washing. They did not even lubricate the brakes and accelerator. When i ask to mechanic why are you not doing my first servicng of my bike as per guidelines he said i have many bikes to service i dont have time. I mean seriously this is the answer i get from a hero motocorp mechanic i cant believe. I had no option i take my bike and go.
3. When i start my bike i notice that indicator is not working both sides front and back there was some electrical problem and i again go to showroom and they said there is problem in switch come after 1 week we have given order it is not avaiable now. I said ok. After 1 week again i go to showroom they said switch is in godown all mechanics are busy. Come tomorrow we will put switch in it. I said ok, third day again i go. They said we cannot replace switch please go somewhere else. The mechanic who does this is not here. Then i was very angry, frustrated i go to service manager. He talked me with very bad language said this switch cannot replace. You dont argue wtih us. Like he is doing dadagiri and making fun of me in front of whole staff. Then i ask its my fault i bought this bike from hero. He says there is nothing we can do. The service manager simply ignored me and went away.
The mechanic are roaming here and there, someone is drinking tea, one is talking in mobile, and someone is just sitting around doing nothing and they said to me we are working. They are eating gutkha and pouches, spitting in the service area. They did not even wear hero motocorp uniforms. I mean so much indiscipline i wonder how the offcials of hero never see this. They never take action against there own staff. I was planning to buy karizma but i will never own a hero bike again i swear to god.

At present i got my indicator repaired from a local garage near my house. And also i tight my brakes and overall maintenance of bike.

Heromoto corp is a very big company the only thing they focus on selling bike. After sales is very poor, the service manager, mechanics are very rude, they abused me, i was harassed for one month. They give mental torture. Please friends dont buy hero bike. I regret i chose hero. I should have gone to other brand bajaj, honda or something else. Please if some hero official is reading this please do something about this showroom.

Indian sales corporation, power house, g. E. Road, bhilai, chhattisgarh
Phone[protected]

Service manager name is andrew, also staff name is krishna, mechanic name sunil and also other people i dont know there name.

I have a request to hero motocorp.
Please solve my problem sir whoever is reading this. The tollfree number also do not work. I have tried so many times. I have nowhere to go. I need justice if there is such a thing. Please take strict action against these showroom people. I work very hard to earn my money and purchase bike this is how you repay us. Please take action against these people so that they do not harass other people.

My email id : [protected]@gmail.com

Dear sir,
Greeting...!!

I m purchasing bike hero splendor pro over all my exp with hero bike very nice,
But happen is that after my three service (Free service from work shop), meter reading point unfortunately not working so just visit to my hero bike service center "aan hero" (Near delux cinema, near parewadi chowk, kuwadva road, beside the fern residency, rajkot, gujarat 360003
Phone:[protected].

I m sad told to work shop in-charge mr hitesh, as same my bike meter not working so what can i do, or any service process,
That time i m very socked bike technician talk about very rudely, do not any help us, i m also try to contact branch manager but unfortunately not meet.

Please do need full about customer service.

Thanks
Rajesh kumar

I brought my motorcycle for servicing at Shaurya Automobiles Gr.Noida for servicing today. Eventhoygh their mechanic and washerman is free.The employees at this bad service centre not giving any attention to my request for get serviced my motor cycle.I have waited for 45 minutes now, but even the washing has not started. All the staafs here are just a stuff o[censored]n educated people.
Pl.train them properly.
Regards,
Sagimon Emmanuel

Incident date:[protected], invoice no / date:[protected]rinv[protected]/[protected]:04:50, job card no:[protected]rjc[protected]

I have done servicing of my bike in navdeep motors, ulhasnagar, thane having tin no: [protected]v. Which is authorized hero motor corp service center.
I am very disappointed after i have collected my bike from this service center and i strongly say that the service center has not offered the service which is worth the money i have paid.

There are 5 faults that i want to highlight and observed after i collected my bike.

1. Petrol level reduced from half of tank capacity to reserve level which is unacceptable loss on petrol nearly about 300 rupees. I have no proofs of petrol level before i submitted my bike but yes i am sure about this tank is halfly filled before.
2. After installing petrol pipe, clip which is suppposed to be fitted to hold pipe tight and intact was not present, which is resulted in petrol leakage and this may be resulted in catching fire and accendent to myself in future.
3. Engine oil leakage. I have observed oil leakage from engine which is because of visor used is low quality or may not be taken into care to change if already damaged. This may have resulted in slipping bike in middle of road or damage to piston if engine oil level has got low.
4. Broken lock which is present under pillion seat. This lock was in good condition before i have submitted my bike for servicing. But after servicing i have found that lock is in broken condition and not informed to me about this. Which is shocking.
5. Wheel alignment has not done properly. I can feel tyre is getting touch to something and making vibration and sound.

I have informed this faults to supervior, but only petrol clip problem is resolved.
I dont say problem never appears or mistake never happens from service centers and employees working their.
But my point is please provide service which is value for the money custermer pays.

I need explanation why this things are happpend and who is responsible for this poor service.

Also providing invoices and bills for servicing i have done. I request to please find upload images.

Thanks and regards,
Umesh asodekar