Hero MotoCorp Complaints & Reviews

I have purchased brand new Hero Maestro Edge on 26/11/2016. Since first day I have observed vibrations in engine which transfers to handle and footboard. With every passing day vibrations are increasing. Even driving at moderate driving speed of 40 kmph produces large vibrations. Mudguard and headlamp panel makes crackling sound while driving. Only seven day old scooter sounds like ages old while driving. I think engine of my scooter is faulty one, so Hero must replace my scooter with another one or if vibrations are common in this scooter, then Hero must refund all my money and take back my scooter. I don't want to use such vibratory machine as my daily driving unit.

Sir i here by to intimated that i am resding at chd i buy new hero splender in march i am first service of my bike at running after 584km in haryana (Yamunagar) and 2nd service after 2844km yan that service was satisfy my need and my bike rides very reliable. But iam service my bike at my home city chd where your authoryed work shop hero motocorp industrial phase 1chd but i am not satisfy there working to service the bike at the here of service many problem created in bike ingine starting problem after running of bike at least 2km engine stop working many type of noise in engine created at the time durring this problem was created at the time of service in chd hero so ple improve your bad manegment which effect your sales reasony only your service working thanking you vikas sharma mobile no. [protected]...[protected]

Sir,
I have brought my pleasure scooter to the service centre, ramachandrapuram, east godavari district, andhra pradesh on 16.10.2016 for general service. They have charged rs.630/-. After service i have identified that the flap in the dikky (Under seat storage) was broken & removed and thus damaged the vehicle results in smaller articles kept in the under seat storage were fallen. Due to servicing, my vehicle was damaged. When asked the service centre, they will be replace the flap. But even lapse of 1 ½ months they have failed to do so. Further, i have got changed the speedometer cable on 30.11.2016 and for nitrogen gas to the tyres (Rs.30/-) for which they have charged rs.200/- (Against the mrp of the speedometer cable is rs.88.01 and gas is rs.30/-). The photo of the damage caused to the dikky of the vehicle is enclosed. Please take necessary action for the damage caused to my vehicle.

Dear hero team,

I am purchase the bike glamour dss cast techno blue black as on 15/10/2016 but i am not got the permanent registration number till date.
Most of timer the show room executive told me will send after 1 weak, after 1 weak they are again told me please give the time approx 1 weak.

Requesting you kindly intervene if we are not got the permanent registration no with 48 hours i'll submit the product at your show room and please refund my deposit.
Regards
Birendra kumar mehta
[protected]
[protected]

I bought passion xpro on 27.10.2016, i filed the complaint about fuel tap leakage at 1st service in vishnu motors @ ekkattuthangal. They didn't corrected, after 15 days i filed the same, they corrected but the fuel still leaking. Today 2.12.2016 i went to service center they replaced the fuel tap by already used by someone (not new). I asked the incharge Mr. Michel, his answer not satisfied. I need new fuel tap.

On 21.05.2015 i purchased a pleasure from cynosure maniks auto but till date no welcome kit has reached me though i am till submitting my emi s regularly.
If the company can not provide better service then why did they were doing that type of finance in their showroom. After selling they became inhumane with the customers.
Regds,
Sanjib kumar saha, [protected]

Ref: vehicle no. wb20ae4001, frame no. mblja06addgj02511 & engine no. ja06eejdgj10364
My bike engine has been found defective during warranty period. so want to claim for repair but the service dealer (sitala auto care & service) checked my bike-history report and refused my claim due to my two free services have been failed and oil top-up not been done in between 6000 km to 27000 km, but they don't want to give history report to me.

As per my observation history report is not correct or data has been missing as communicated by the service dealer.

So request you to arrange for history report (note - i have repeatedly asked for the same to service dealer but they don't respond). moreover attached herewith email correspondence.

Hope your quick action the regarding.

Hero motorcom dealer in kidderpore (raunak) is not making amy effort to give the desired colour of maestro edge scotty.
It has been 10 days now iwas promised to get mat blue colour now they are telling that it will take 10 more days to get the desired colour while same colour is available in other showroom.
All the formalities and paper work is done so i cant get it from other showroom.
I will be grateful if you colf...

Myself mihil patel from bardoli, i bought new meastro edge vx black colour on 28 aug'16. Before 1 st service and after 1st service my complaint of huge vibrations in my bike and this complaint was not solve properly till today so plz told to your wholesaleer of bardoli to solve my problem if not solve permanently then give me new scooter meastro edge.

Dear Sir/Mam,
We have purchased an HERO DUET motorcycle from the dealer SUGUNA AUTOMOBILES, NO4, MUNUSAMY GARDEN STREET, AVINASHI ROAD, COIMBATORE, TAMILNADU ON 28.04.2016.DEALER CODE 10133.
We have left the said vehicle bearing the registration number TN 66 S 1482 at the dealer T.K.T.MOTORS, PALLADAM ROAD, TIRUPUR, TAMILNADU as complaining that the battery is going down and we were not able to use the starter. We left the vehicle for service on 29.11.2016, a guy from the above said dealer called us on 30.11.2016 from the mobile number [protected] and informed us that the battery has dead and it has to be changed at the cost of Rs 1500.00.
Then, we asked him that why should we pay while the battery is in warranty?. He replied that they will replace the EXIDE make batteries only in warranty and not the AMCO battery which is in our vehicle. While purchasing the bike we din't mention any make of battery to be fixed in our bike, and we believe and have faith on the brand HERO only and expect the warranty for battery for one year without bothering of battery's make as we look the warranty for whole HERO bike.
NOTE: We have purchased 12 HERO motorcycles from SUGUNA AUTOMOBILES for our company in the name of ORION AIR CONDITIONERS.
If this is the response from the service dealer side how and why should we go back and recommend HERO MOTORCYCLE???????. Please get back to us immediately regarding this issue.
VEHICLE DETAILS:
HERO DUET
ENGINE NO-JF33AAFGJO4344
FRAME NO-MBLJF16ETFGK00433.

Thank you.

With regards,

For ORION AIR CONDITIONERS

Chandrakanth.B.M.K
MOBILE [protected].

I had purchased maestro Edge ( MHO1 CK 6743)on 18th of August from fort point at Byculla, after first service i am having lots of minor problem in my scooter, due to rain my scooter was sink in water and told about this in service centre which is FORT POINT Mahalaxmi. I had also drop my scooter for three days for service then they charge me some amount for fuel an etc. but know when i got my scooter back then to there is same problem, i am not satisfied with there service.
I also ask them for reset button which is located near indicator, they said they don, t have and company doesn't provide us. Know from where would i have its parts.

I had also complaint it through customer care the complaint no. is[protected], please solve my problem.

Hello sir
I buy hero cd deluxe last month on 3/10/2016
And I face one serious problem that it seems disbalance as handle flow goes one side.
It may happen due to imbalancing of .
Due to this i also feels rear shocker imbalance while riding.

I complaint 3 times in service center
"Globe motors GZB, meerut road"
But they always rounded me. That its OK.

My bike no.:-UP14CZ2172
Buying date:-3/10/2016
First service:-13/10/2016

Pls do needful ASAP.

Pradeep sharma
[protected]

Due to sudden stuck on road, my cousin got injured, fell down on road and got injured badly.

This is second time it happend with this bike.

Please take necesarry action on this. It is life threatening situation while riding this bike.

It happend yesterday on the way of Tirupati to Srikalahasti highway Andhrapradesh.

As the bike is just one year old, and doing regular service.

Thanks
Guruprasad G

Sir, iam having an hero glamour fi and i have done its first service on 24/11/16.
Its been written on service book that 6 services are free. And i have paid 421rs.
Engine oil 285.04rs
Consumables 70.1rs
Drain cock packing 6rs
O-ring 18*3 5rs
Gasket, r crank case cover 55rs.
And i have asked the service centre authority for engine idle ajustment. They didnt done that. And there are so many scrathes on visor.

R/ sir,

I have purchased hero new xtream sport in month of oct'16, and i observe some manufacturing fault in my motorbike and i have already complained in hero showroom in rudrapur (Uttrakhand) past 7 days, but till no any response from your side please check my vehicle once and solve my problem immediate because i m troubling past 10 days.

Thanking you!

Mr. Tapas

[protected]

I purchases a splendor plus from akash deep motors, bhilwara on dt, 23.10.2016 i have issues of vibrate the bike when ride on 35 to 40 speed, it vibrate and its pick is not good, please soul out my issues and give response. and the head light issue is also appear, the focus of head light is very slow.
the tire/wheel issues that vibrate when the speed near 35-40

My v no AP 11 AR 8418 . I went for service. When got vehicle they forgot to fix seat nuts I went back and asked anything they forgot other than that . After two days I went again to them that sound is coming while riding they checked and said due to shok absorber I told them to fix they said it will take time come again. After two days my vehicle breakdown on road they came and fixed it for RS: 1300.becz of replace belt and clutch plate . Actually they forgot to right those parts after servicing . Now onwards I don't give vehicle there . Any action please. My cell No [protected]

Dear madam/Sir,
I have purchased an Achiver motor bike on 18.04.2016 from Rohan Autoriders Bhubaneswar, having Regd No-OD33G 6824, after 7000 Kms the front Disc pad damaged & several times i changed this due to Front Disc Problem, Regarding this I several times complained at our Local Showroom L.S Motors under Soumik JK Road.But till now my problen not sortout.Kindly Solve this problem as soon as possible

Mob: [protected]
pratap Das

I had purchased cbz xtreme ap35n0890 from sri varalaxmi motors pvt ltd in d.no :8-32, v.t agraharam, vizianagaramon[protected].
My extended warrenty starts from[protected] and expires on 18-09-16 i still continued all my services from time to time in the same showroom, but your superwisers not even filled extrawarrenty book. My bike comes bore from last 9months. But in your staff no reminds about extended warrenty of my bike. Even though they ask about extended warrenty book at the time of paid service i may remember about extended warrenty
Let me know solution for this problem because of your staff negligence i was lossed my right of bore servicing to my bike. I too agree that i made a mistake to found the warrenty period but at the same time it wasresponsibility of your staff to remember the warrenty to every customer. But no one do the same in the particular store.
Because i belive hero motors and purchased but within 4yr's it comes to bore that shame to your brand also, so kindly slove the problem favoring me. Otherwise i will approach you through customer court
Thanking you sir
Your customer
Visweswara rao.k
[protected]
Mudidam village
Vizianagaram mandal&district
Pin 535005

Dir sir I have lot of problem dear sir I am not happy to your service and your company bike because your company bike are not repair your service is very poor

Mere pass super splendor hair jisme kafi problem has Maine kai baar aap ke agency me complain kiya lekin koi solid solution nahi mila WO bolte hai ye company se mila hai Kay aap ki company difected bike banai hai kripya ker me mughe solid salutation de ager ye problem aap nahi salve karwa sakte too aap apni bike le air mughko mera pause wapis ker de thanks