Hero MotoCorp Complaints & Reviews

My name is mukul maheshwari. I have purchased a hero duet on[protected] registration no dl5saw4535. After a week there was oil leakage from the gear box. I was complained regarding the same and they have changed the oil seal and packing of gear box. Then after again i was facing the same issue and went again on himigiri motors at jhilmil industrial area in delhi. They were checked that and just clear that oil and said that it's doesn't happen again. But still i am facing the same issue please check the attached snaps of that and advice someone to take lead on this and solve asap.

I am y ramanjineyulu, buyed one splender+ with self start model 2016, engin no:ha10erg4f08626, chassis no: mblha10cgg4f08806, on 12.07.2016 from sharif motors (Dealer code 10180) at kurnool dealer have not give bill paper of vehicle cost until now. Free servic for vehicle is worest sri sai motors (Hero) at guntakal. I think mechanics who are there, have no job card of hero motors and damaged left side of the vehicle cover after handover the vehicle to them for second free service. But they have not responsibility for damaged if asked about damaged part. I am suffering these type of service. Now am i fighting with them or adjust or wait for grievance. Please reply sir if what you want to do.

I purchased a new mastero edge (White) on 20/10/2016, i roughly travelled around 400 kms, on the day 19/11/2016 when im coming back to home from my college the scooty was stopped, i check the petrol its been halftank, i tried to start almost 15 mins but its not started, i feel so irritated and called the hero service people they told me to calm down and try with giving choke, and i tried it also but its not started, they told me to keep doing it when i tried to start it again suddenly flames come from back side of the scooty and im so feared and get down from the scooty immidiately and rushed to stop the flames, the local people also hepled me to stop the fire but its almost burnt completely. So i called the hero serivice people and informed the people come and see the byke and take pictures and they went away, the told me to bring the rest of the byke to showroom, i paid 300 rs for an auto to take there and they told me to give police compalint, i did given a police compliant also, it makes me to visit the police station continuosly for 5 days and they finally gave me some receipt, i submitted that slip to hero service people, and afterall now i mean on the day 3/12/2016 now the showroom people called me and saying sir we apply for insuarnce you may get loose around 25000 rs, im really so irritated now, its very very poor service from hero, if the new byk burns in flames its there problem why should i have to face all these issues, im not using byk from last 20 days now i have to pay emi on 5/12/2016 why should i have to pay for non using byk.

Dear Sir,

I am barer of Hero goodlife card No. [protected]. My goodlife gift on crossing 1, 15, 838 points by Hero company has promised to provide free service of bike and this facility of free Service of my Bike UP 27 P 0572 on dated :[protected] was not entertained by Sumitra Hero workshop authorities. Though Sumitra Hero booked for service on dated :[protected] at 10:41 for service on dated:[protected].

Very sad to say that I am not satisfied with your Hero Goodlife Facilities and if my problem is not solved than in future I would not suggest to anyone to purchase Hero Bike.

Thanks & regards

Yours truly
Riyasat Ali, Advocarte
email Id - [protected]@gmail.com
Dt.[protected]

This is m. Madhu bharath from kurnool, andhrapradesh. I have purchased new hero glamour drs cast techno blue black on 30.09.2016 from sasya auto, kurnool details are as follows variant:hglrjdrsccr, color:tbk, engine: ja06ejggh41525, chassis : mblja06amggh33298.

After one month we have noticed that the heavy white smoke is coming from the engine instead of doing regular service at show room and service people at sasya, kurnool not responding to the customer. They are simple saying that we are not responsible for the repairs which are occured after the vehicle sale.

We are demanding the replacement of vehicle with another vehicle in exchange.

Please consider our complaint and arrange to do the needful to relife from the problem

Thanking you sir,

M. Madhu bharath.
[protected]

I have purchased brand new Hero Maestro Edge on 26/11/2016. Since first day I have observed vibrations in engine which transfers to handle and footboard. With every passing day vibrations are increasing. Even driving at moderate driving speed of 40 kmph produces large vibrations. Mudguard and headlamp panel makes crackling sound while driving. Only seven day old scooter sounds like ages old while driving. I think engine of my scooter is faulty one, so Hero must replace my scooter with another one or if vibrations are common in this scooter, then Hero must refund all my money and take back my scooter. I don't want to use such vibratory machine as my daily driving unit.

Sir i here by to intimated that i am resding at chd i buy new hero splender in march i am first service of my bike at running after 584km in haryana (Yamunagar) and 2nd service after 2844km yan that service was satisfy my need and my bike rides very reliable. But iam service my bike at my home city chd where your authoryed work shop hero motocorp industrial phase 1chd but i am not satisfy there working to service the bike at the here of service many problem created in bike ingine starting problem after running of bike at least 2km engine stop working many type of noise in engine created at the time durring this problem was created at the time of service in chd hero so ple improve your bad manegment which effect your sales reasony only your service working thanking you vikas sharma mobile no. [protected]...[protected]

Sir,
I have brought my pleasure scooter to the service centre, ramachandrapuram, east godavari district, andhra pradesh on 16.10.2016 for general service. They have charged rs.630/-. After service i have identified that the flap in the dikky (Under seat storage) was broken & removed and thus damaged the vehicle results in smaller articles kept in the under seat storage were fallen. Due to servicing, my vehicle was damaged. When asked the service centre, they will be replace the flap. But even lapse of 1 ½ months they have failed to do so. Further, i have got changed the speedometer cable on 30.11.2016 and for nitrogen gas to the tyres (Rs.30/-) for which they have charged rs.200/- (Against the mrp of the speedometer cable is rs.88.01 and gas is rs.30/-). The photo of the damage caused to the dikky of the vehicle is enclosed. Please take necessary action for the damage caused to my vehicle.

Dear hero team,

I am purchase the bike glamour dss cast techno blue black as on 15/10/2016 but i am not got the permanent registration number till date.
Most of timer the show room executive told me will send after 1 weak, after 1 weak they are again told me please give the time approx 1 weak.

Requesting you kindly intervene if we are not got the permanent registration no with 48 hours i'll submit the product at your show room and please refund my deposit.
Regards
Birendra kumar mehta
[protected]
[protected]

I bought passion xpro on 27.10.2016, i filed the complaint about fuel tap leakage at 1st service in vishnu motors @ ekkattuthangal. They didn't corrected, after 15 days i filed the same, they corrected but the fuel still leaking. Today 2.12.2016 i went to service center they replaced the fuel tap by already used by someone (not new). I asked the incharge Mr. Michel, his answer not satisfied. I need new fuel tap.

On 21.05.2015 i purchased a pleasure from cynosure maniks auto but till date no welcome kit has reached me though i am till submitting my emi s regularly.
If the company can not provide better service then why did they were doing that type of finance in their showroom. After selling they became inhumane with the customers.
Regds,
Sanjib kumar saha, [protected]

Ref: vehicle no. wb20ae4001, frame no. mblja06addgj02511 & engine no. ja06eejdgj10364
My bike engine has been found defective during warranty period. so want to claim for repair but the service dealer (sitala auto care & service) checked my bike-history report and refused my claim due to my two free services have been failed and oil top-up not been done in between 6000 km to 27000 km, but they don't want to give history report to me.

As per my observation history report is not correct or data has been missing as communicated by the service dealer.

So request you to arrange for history report (note - i have repeatedly asked for the same to service dealer but they don't respond). moreover attached herewith email correspondence.

Hope your quick action the regarding.

Myself mihil patel from bardoli, i bought new meastro edge vx black colour on 28 aug'16. Before 1 st service and after 1st service my complaint of huge vibrations in my bike and this complaint was not solve properly till today so plz told to your wholesaleer of bardoli to solve my problem if not solve permanently then give me new scooter meastro edge.

Dear Sir/Mam,
We have purchased an HERO DUET motorcycle from the dealer SUGUNA AUTOMOBILES, NO4, MUNUSAMY GARDEN STREET, AVINASHI ROAD, COIMBATORE, TAMILNADU ON 28.04.2016.DEALER CODE 10133.
We have left the said vehicle bearing the registration number TN 66 S 1482 at the dealer T.K.T.MOTORS, PALLADAM ROAD, TIRUPUR, TAMILNADU as complaining that the battery is going down and we were not able to use the starter. We left the vehicle for service on 29.11.2016, a guy from the above said dealer called us on 30.11.2016 from the mobile number [protected] and informed us that the battery has dead and it has to be changed at the cost of Rs 1500.00.
Then, we asked him that why should we pay while the battery is in warranty?. He replied that they will replace the EXIDE make batteries only in warranty and not the AMCO battery which is in our vehicle. While purchasing the bike we din't mention any make of battery to be fixed in our bike, and we believe and have faith on the brand HERO only and expect the warranty for battery for one year without bothering of battery's make as we look the warranty for whole HERO bike.
NOTE: We have purchased 12 HERO motorcycles from SUGUNA AUTOMOBILES for our company in the name of ORION AIR CONDITIONERS.
If this is the response from the service dealer side how and why should we go back and recommend HERO MOTORCYCLE???????. Please get back to us immediately regarding this issue.
VEHICLE DETAILS:
HERO DUET
ENGINE NO-JF33AAFGJO4344
FRAME NO-MBLJF16ETFGK00433.

Thank you.

With regards,

For ORION AIR CONDITIONERS

Chandrakanth.B.M.K
MOBILE [protected].

I had purchased maestro Edge ( MHO1 CK 6743)on 18th of August from fort point at Byculla, after first service i am having lots of minor problem in my scooter, due to rain my scooter was sink in water and told about this in service centre which is FORT POINT Mahalaxmi. I had also drop my scooter for three days for service then they charge me some amount for fuel an etc. but know when i got my scooter back then to there is same problem, i am not satisfied with there service.
I also ask them for reset button which is located near indicator, they said they don, t have and company doesn't provide us. Know from where would i have its parts.

I had also complaint it through customer care the complaint no. is[protected], please solve my problem.

Hello sir
I buy hero cd deluxe last month on 3/10/2016
And I face one serious problem that it seems disbalance as handle flow goes one side.
It may happen due to imbalancing of .
Due to this i also feels rear shocker imbalance while riding.

I complaint 3 times in service center
"Globe motors GZB, meerut road"
But they always rounded me. That its OK.

My bike no.:-UP14CZ2172
Buying date:-3/10/2016
First service:-13/10/2016

Pls do needful ASAP.

Pradeep sharma
[protected]

Due to sudden stuck on road, my cousin got injured, fell down on road and got injured badly.

This is second time it happend with this bike.

Please take necesarry action on this. It is life threatening situation while riding this bike.

It happend yesterday on the way of Tirupati to Srikalahasti highway Andhrapradesh.

As the bike is just one year old, and doing regular service.

Thanks
Guruprasad G

Sir, iam having an hero glamour fi and i have done its first service on 24/11/16.
Its been written on service book that 6 services are free. And i have paid 421rs.
Engine oil 285.04rs
Consumables 70.1rs
Drain cock packing 6rs
O-ring 18*3 5rs
Gasket, r crank case cover 55rs.
And i have asked the service centre authority for engine idle ajustment. They didnt done that. And there are so many scrathes on visor.

R/ sir,

I have purchased hero new xtream sport in month of oct'16, and i observe some manufacturing fault in my motorbike and i have already complained in hero showroom in rudrapur (Uttrakhand) past 7 days, but till no any response from your side please check my vehicle once and solve my problem immediate because i m troubling past 10 days.

Thanking you!

Mr. Tapas

[protected]

I purchases a splendor plus from akash deep motors, bhilwara on dt, 23.10.2016 i have issues of vibrate the bike when ride on 35 to 40 speed, it vibrate and its pick is not good, please soul out my issues and give response. and the head light issue is also appear, the focus of head light is very slow.
the tire/wheel issues that vibrate when the speed near 35-40