Claimed

Hero MotoCorp Complaints & Reviews

www.heromotocorp.com/en-in

1

Updated: Apr 12, 2026

Complaints 6268

Resolved

257

Unresolved

6011

Bad 😕 It seems that Hero MotoCorp has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Hero MotoCorp

Having problems with Hero MotoCorp?

File a complaint and get it resolved by Hero MotoCorp customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Motorcycles & Scooters

Hero MotoCorp

Hero MotoCorp reviews & complaints page 28

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: JETENDRA AUTO MOBILE NASHIK SARDA SARCAL NASHIK

I have parches new scooter 14 apr 2022
I bought Maestro edge scooter from your given dealer (Jitendra Auto Nashik Maharashtra) on 14th April 2022 and I can't find its service and parts anywhere. Rupen Bukane is not telling my scooter repeatedly and not complaining that nothing is coming replay

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 16, 2022

Dear Sir,

We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: OMKAR WATIKA COLLANY PADRAUNA KUSHINAGAR

Meri byke bs6 passion pro new moddal hai mai byke ko purchaging ke baad se hamesa hi chalti gadi me band hone ki problem pure 1.8 years ke baad tak byke ki problem solve nahi ho paa rahi hai
yaha ke kisi bhi mistri ko problem solve karne ka tarika hi nahi malum hai ake bar bana dege phir two days after same problem

so mai hero ki byke purchase karke pasta raha hu
or bhi kai bar complain kiya but koi action nahi liya gaya
so the hero motors ki byke is very bad ...

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 13, 2022

Dear Sir,

We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: C-10, Surjeet Society, India Colony, Nr. Vidhiyanagar High School, Bapunagar

Dear Hero Team,

Greetings of the Day.

My name is Hitesh Bhavsar. And I Owned Hero Xpulse 200 FI 2V - BS6. It's VIN # MBLLDL058LGK02689. (Reg. GJ01VG1568)

I want to Air filter for it and that's why yesterday i visited Karnavati bikes, Ahmedabad for it but they he'd not any stock for same. ( I changed Chain Set and Spark Plug at Karnavati bikes.) Today I visited Rajdeep Hero, CTM, Ahmedabad. There are same story. No any stock available for Air Filter.

Then I go to the Keshav Motors, Nikol, Ahmedabad for the Same. Luckily I found Air filter there. I ask for Change it but due to around 15:50 hrs so They deny for it. Then I decided to purchase it.

When I went to cash counter they ask me for extra money than MRP. which printed on the that part cover. (On Air filter's Cover) and they prepared tax Invoice of INR 215/- (MRP is INR 160 printed on cover)

Photo attached for your reference.

I can you give me a valid reason for the Same.

Is Authorised service center/ Dealers have any authority to charge more price to Customer???

If the part rate are changing due to any reasons in catalogue, but if they have a old stock with old price then they have any right to sale old MRP stock with a New Price???

I wish your strong action against the dealer and the same with Written Response in Email from your side.

Waiting for your response.

Thanks,

Hitesh Bhavsar

Ahmedabad.

Mo. [protected]

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 13, 2022

Dear Sir,

We highly regret the inconvenience caused. With respect to your complaint[protected] raised via HO is in the process and it will be resolved at the earliest.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ground Floor, Andul Rd, Kamrangu, Andul, Argari, West Bengal 711302

My hero glamour bike had starting problem, i admitted my bike on Saturday ( 07/05/22) today Thursday still they did not notified about my service

Hero MotoCorp customer support has been notified about the posted complaint.

May 12, 2022

Updated by Sarkar1729 Even i called through phone their reply is not satisfying

May 12, 2022

Updated by Sarkar1729 Hero Motocorp — My bike is not starting and very bad response from authorized dealership.

View replies

HeroMotoCorp

from Delhi, Delhi

May 13, 2022

Dear Sir,

We would like to investigate the issue. Kindly share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details with us on on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

Sarkar1729's [Complaint's author] reply, May 13, 2022

9038270662
Addders -Ground Floor, Andul Rd, Kamrangu, Andul, Argari, West Bengal 711302

HeroMotoCorp

from Delhi, Delhi

May 16, 2022

Dear Sir,

Thanks for providing your details. To proceed further kindly share your dealer showroom name for our team to look into it.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: [email protected]

Dear sir
I purchase hero passion pro bike one year back purchase. Engine complete.
Sounds.serivce 20 days back bad service

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 13, 2022

Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: jitendra auto hero shworoom nashik

I Madhuri Rupen Bukane bought her Hero Maestro Edge scooter on 14th April 2022 and I am not getting its service and parts.
The showroom owner is not answering properly. If the scooter kids bother me or anything else, I will blame the Hero company because it is often said that there is nothing there without taking the scooter and I don't get the correct answer. Giving engine number, not getting service, these changes, you should talk to Jitendra showroom and get my scooter fixed. It begs you

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 13, 2022

Dear Sir,

We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: jetendra auto nashik

I have bought your Hero's Maestro Edge scooter by Madhuri Rupen Bukane and I am not getting its service and parts.
The showroom owner is not answering properly. If the scooter kids bother me or anything else, I will blame the Hero company because it is often said that there is nothing there without taking the scooter and I don't get the correct answer. Giving engine number, not getting service, these changes, you should talk to Jitendra showroom and get my scooter fixed. It begs you

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 13, 2022

Dear Sir,

We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: G.S.Road, Bhangagarh, Guwahati

I war given a appointment at Hero Service today (11/05/2022) at 3.00 pm but I was not provided service till 4.30 pm.
There was a rain at 3.30 pm and the whole area was flodded which they were unable to pump out the water with a defective pump.
I had a minor problem with my rear indicator which could by repaierd at the dry area.
I requested them several times but they turned a deaf ear to my complaints.
They told me that unless water gets out of their compound they wont work.
I having two numbers o f Hero Joyride bearing serial numbers [protected] & [protected]
At 4.30 pm I had to take back my bike without repairs
Such a service center is shame to the Hero brand and strict action should be taken by the company.
They are also very careless that they didnot collect the acknowlegement slip given to me at tke time of receiving my bike.

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 13, 2022

Dear Sir,

Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number), Email Id and Bike Model Name on app.[protected]@heromotocorp.com to help us in resolving your issue.

Regards,
Team Hero MotoCorp

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: Madurai

Hello my name is Karthik
Mobile number [protected]
Vin MBLJAW132NHA01191 i bought a new bike at Madurai Mani Nagappa Motor bypass road madurai 03/03/2022 From the time I picked up the vehicle till today my vehicle often runs out of engine I have not taken any action to complain to you till today so I am very depressed the vehicle could not drive even a kilometerI have not seen any repairs in your company that I complain to you more than once I complained to you on 17/03/2022 and the other day they took my vehicle from your company for repairs and eight days later they called me back and asked me to drive the vehicle. But my vehicle was not repaired ..next 14/05/2022 i complain (complaint number[protected] but no response ..ur hero service team...bikerun 870 km till today I have not been able to run even a kilometer engine automatic cut off problem I have complained no action has been taken till date

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 13, 2022

Dear Sir,

We are sorry to hear that. With respect to your complaint[protected] is in the process and it will be resolved at the earliest.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mani nagappa

Hello my name is Karthik I bought a new car at Madurai Mani Nagappa Motor 03/03/2022 From the time I picked up the vehicle till today my vehicle often runs out of engine I have not taken any action to complain to you till today so I am very depressed the vehicle could not drive even a kilometerI have not seen any repairs in your company that I complain to you more than once I complained to you on 17/03/2022 and the other day they took my vehicle from your company for repairs and eight days later they called me back and asked me to drive the vehicle. But my vehicle was not repaired Has run 870 km till today I have not been able to run even a kilometer engine automatic cut off problem I have complained no action has been taken till date

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 11, 2022

Dear Sir,

Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer state on app.[protected]@heromotocorp.com to help us in resolving your issue.

Regards,
Team Hero MotoCorp

Karthik Balakumar's [Complaint's author] reply, May 11, 2022

Mobile number 9952118378
Bike number TN58AF8024
Vin number MBLJAW132NHA01191

HeroMotoCorp

from Delhi, Delhi

May 13, 2022

Dear Sir,

Thanks for providing your details. With respect to your complaint[protected] is in the process and it will be resolved at the earliest.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Dutta Automobiles Pvt. Ltd., Nachan Road, Benachity, Durgapur, Pin-713213

I have purchase a motor bike ( Hero Hf Deluxe) on 02/03/2022 and availed 1st service on 24/04/2022. 4-5 days after 1st service Self starting problem arise. I have visited the service centre (Dutta Automobiles Pvt. Ltd., Durgapur) today. Initially they found the problem in battery. They remove the battery for further inspection to the Battery manufacturer ( Amron) and said it will takes another 7 days. After removing the battery they just asked me to collect any damaged battery to start the engine . They even not replaced any old battery to run the bike. I have collected a damaged battery depositing Rs.200/- to nearby battery shop. I bound returned home riding this bike without Horn and Turning Indicator.

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 11, 2022

Dear Sir,

We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sai Motors - Hero MotoCorp showroom is not providing PUC certificate for new vehicle - Xpulse 4v

May 14, 2022

Complaint marked as Resolved

Sai Motors manager called and told me they won't be providing any PUC certificate. It is not given by any Showroom. However, the Sales team sent a customer copy of Form 22 - Roadworthiness Certificate

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 11, 2022

Dear Sir,

Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

Regards,
Team Hero MotoCorp

AbhilashGA's [Complaint's author] reply, May 11, 2022

Hello Sir,

Registered Mobile number: 7338458299
Bike Model name: Xpulse 4v
Dealer details: SAI MOTORS
Dealer address: NO-218, 100 FT RING ROAD, BANASHANKARI, , 3RD STAGE, 3RD PHASE, 2ND BLOCK, BANGALORE - 560 085

HeroMotoCorp

from Delhi, Delhi

May 13, 2022

Dear Sir,

Thanks for providing your details. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp

AbhilashGA's [Complaint's author] reply, May 14, 2022

Hello Sir/ Madam,

Sai motors got in touch
The manager called and told me they will not be providing any PUC Certificate
However, the Sales team sent a customer copy of Form 22 - Roadworthiness certificate

Thank you

Will be closing this complaint for now

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Ramgarh cantt

Drinking facility is nill, mobile charging and wating room recreation room facility is very poor.Toilet is dirty

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 11, 2022

Dear Sir,

We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer state on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Today on 09.05.2022 I received a two wheeler insurance policy copy no- 3005/O/[protected]/00/B00 with ICICI Lombard over my mail having same spelling of name as mine " KANHAI KUMAR SAH" and email address - [protected]@gmail.com of vehicle number - BR31AP1916, address- MAHATI DHARAMCHAND VAISHALI, BIHAR-844126.
But I do not possess any vehicle having registered out of WEST BENGAL. Because I am permanent resident of West Bengal.
I am very concerned that It would be misused done with my Government ID.
So kindly advice me what to do for my safety.

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 11, 2022

Dear Sir,

Apologies for the unpleasant experience. Please share your Mobile Number, Bike Model Name and Dealer details on app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Goregaon Mumbai

This authorised service centre is cheating with hero customers .. when i did my first service of my Xpulse 4v they used normal oil even after i said for fully synthetic oil ... And other service centres say that xpulse only suitable for synthetic xotic oil .. i ride whole 3000 kms on that cheap oil it could affect my engine and my experience with hero .. i request hero to deauthorised this service centre

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 11, 2022

Dear Sir,

We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer state on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Respected sir,
I am from jamshepur. I gave my scooty for servicing dated on 07/05/2022.my vehicle no is JH05CM1658. Their staff has really really bad behaviour. They always make fake and fancy bills of customers without giving any information or without permission.
I gave them just for the servicing that amount is 388 .and lastly I had to pay 850 after argument. That bills are really made intensely.
[protected]

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 11, 2022

Dear Sir,

Well, that doesn't sound good but don't worry, we will look this up immediately! Please help us with the Registered Mobile Number or VIN (Vehicle identification number), Bike Model Name and Dealer details on app.[protected]@heromotocorp.com for further assistance.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Volker motors, Kannur, Kerala - 670006

My name is Jithin VKV, RC owner of above mentioned vehicle. I purchased my bike in December, after second service my bike broke down on April 14th and took that to nearest service station Volker motors, Kannur using RSA pick up facility. Until now I did' not get any positive reply from their side, they are just saying gearshaft complaint and they are ordered for the part. Until now they can't even rectify the issue. It's been only 3-4 months i purchased my bike and this complaint happened, I am worried about it may happen in future also, may be affect engine. I am not at all satisfied with their service. I have given more time for them to repair it.

I registered a complaint through online also with token number[protected], but no one contacted me from your side.

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 11, 2022

Dear Sir,

Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number), Alternate Mobile Number and Bike Model Name on app.[protected]@heromotocorp.com to help us in resolving your issue.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Karnal Devi Lal Chowk

I went today for service of my bike, they check my bike before servicing and said that chainset of your bike is not ok, and we have to change it.
I said ok but i changed my bike's chainset in last to last service so how its not working properly.
Then they said we will check.
After checking they said no sir we don't have any recod or replacing chainset
So you have to change it.
I said no please check it again.
Then they checked again and found that i replaced the chainset in my last to last service.
After that i told them to change it, but they said jo sir your chainset is ok.
What is this behaviour
They didn't change the chainset of my bike just because they found that i replaced my chainset from agency few months ago.
Please take action regarding this

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 11, 2022

Dear Sir,

We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Udaipur, panchvati royal hero

Date - 7/5/2022
To- udaipur, rajasthan
Showroom, Royal Hero, panchvati,

Subject - unsatisfactory service of my bike .

Dear sir/ ma'am

I am chirag shirmali the owner of my bike i would like to express my disappointment from unsatisfactory level of the service .
I have expected much from a prestigions. And reputed company of your standard i can't help but submitted this letter of complaint hoping for a fast and adequate resolution.

Actually my the biggest problem my bike for the servicing for 4 Times atleast as many times I didn't solved my problem of my bike i wish i get my solution for my bike in the correct manner and in right position .

When I have submitted my bike for the servicing at the first time and the second time it was best results but at the third time they said the engine oil problem i have changed it but the fourth time they have did normal checked it after going home i got the same problem of the getting the problem of my breaks and engine sound and the full problems stuff and getting my bike in slower manner and next time they said the tencer problem in my bike i even had a changed in that but i am getting the same problem with my bike .

I think you are not at all focusing my bike problem as i am rearelly coming to the servicing my bike again and again I don't all this kind of the problem and bad stuff in my bike so pls resolution the bike problem please i request it to solve as soon as it possible .

Thank you,
Chirag shirmali.

Hero MotoCorp customer support has been notified about the posted complaint.

May 07, 2022

Updated by Chirag.2676 Date - 7/5/2022
To- udaipur, rajasthan
Showroom, Royal Hero, panchvati,

Subject - unsatisfactory service of my bike .

Dear sir/ ma'am

I am chirag shirmali the owner of my bike i would like to express my disappointment from unsatisfactory level of the service .
I have expected much from a prestigions. And reputed company of your standard i can't help but submitted this letter of complaint hoping for a fast and adequate resolution.

Actually my the biggest problem my bike for the servicing for 4 Times atleast as many times I didn't solved my problem of my bike i wish i get my solution for my bike in the correct manner and in right position .

When I have submitted my bike for the servicing at the first time and the second time it was best results but at the third time they said the engine oil problem i have changed it but the fourth time they have did normal checked it after going home i got the same problem of the getting the problem of my breaks and engine sound and the full problems stuff and getting my bike in slower manner and next time they said the tencer problem in my bike i even had a changed in that but i am getting the same problem with my bike .

I think you are not at all focusing my bike problem as i am rearelly coming to the servicing my bike again and again I don't all this kind of the problem and bad stuff in my bike so pls resolution the bike problem please i request it to solve as soon as it possible .

Thank you,
Chirag shirmali.

View replies

HeroMotoCorp

from Delhi, Delhi

May 11, 2022

Dear Sir,

Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) on app.[protected]@heromotocorp.com to help us in resolving your issue.

Regards,
Team Hero MotoCorp

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: Vill salarpur sec 101 Noida GB Nagar

My bike engine is not working. Piston is also damaged

Hero MotoCorp customer support has been notified about the posted complaint.

View replies

HeroMotoCorp

from Delhi, Delhi

May 5, 2022

Dear Sir,

We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number), Email Id, Bike Model Name and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines