Hero MotoCorp Complaints & Reviews

dealer of hero moto corp of ambikapur, distt. surgja, chhattisgarh. dealer are behave rude and bike will not running well starting problem.
and i am not satisfied.

not good

exactly

its really very bed services mere sath me bhi ek bar esa hi hua tha .

HERO MOTOCORP/PASSION PRO — DAMAGED VEHICLE

Dear Sir,
I have purched HERO HONDA Passion PRO on 19 Sep.2011,but there was many problems in vehicle ,i want replace it ,still they are unable to solve this problem & still not solved it.

Hero Motocorp — silencer sound

have sevice my bike MSK Mottors ERODE

Last sevice my bike silencer is produced sume unwant sound coming,i told the service boys not stoped the
sound last two sevice,then complent the service incharge also not respnose,So salve the silencer sound.
MSK motors worst level of service and rude behaviours of people in deptt.

My Bike No : tn 33 AQ 3416 My Cell No [protected] ,[protected]

Hero Motocorp — Product Defective & poor response

We have bought a hero Passion PRO at HAYATHNAGAR branch. But some defects were indentified & next day morning bike was shown to them, T/R was not issued & they are attacking us on asking for replacement(there was a large gap between the petrol tank & side doom)......

I have booked for hunk at Sri Srinivasa automobiles, Chennai on 28th Dec 2012. They told it is required more than one month to get the vehicle, and I have payed 20000 and told me that pay rest of the amount at the time of delivery. I got a call from them on Jan end, and they are asked the rest of the amount, but they did not tell about the delivery. Next week I went there, I thought vehicle is ready to deliver just pay and get it. But when I went there they told they sold it for someone else. Need to wait 10 more days, and told me to pay the amount that time. I had 20 000 by cash and rest of the amount by credit card. Then they said, their card swiping machine is under repair cant accept card. I went again by next week (feb 21) and payed 76100. But still I did not get vehicle, They wont attend the pone calls, when I go there shop was closed. Later I called customer care, they told that normally for hunk in Chennai, it can be delivered with in two three days, but I’m still waiting for that from december 28th onwards. I want a very urgent solution for this. If tey cant deliver, need to refund it. I will buy it from any other dealer. Please update as soon as possible. why hero moto corp is given dealership to guys like this to make head ache to the public. Please update me as soon as possible.

Last 10 days the shop room is in closed state.

Later the shop is opened, and I asked for a refund, they accepted it and now not giving cheque, says tomorrow/day after tomorrow like that... still now no cheque .. please cancel their dealership..

At last they payed back the whole amount...
thanks God...
Now I am going to consult a good dealer, which is referred by the regional manager of Hero Moto corp.

Thanks

I booked a Splendor pro bike in sri srinivasa automobiles on 07/01/2012 (File No:1650) by giving Rs 10, 000 and they told I can get the bike after 1 month.I also accepted and waited til 1 month, but after 1 month i called them and enquired about the bike but they dragged the days, but they havent delivered the bike upto now.Its nearly three months over and I havent got the bike.If I call them, they wont attend the call and also if i went to the showroom and enquire only one guy will be sitting there and he will tell that he is from finance and so he doesn't know anything.Like this nearly 20 to 30 times I went to the showroom, but no one to respond.Most of the time the showroom is closed.

Neither they are not giving the money back nor deliverying the bike.

What can i do.Weather i can do any legal proceedings against tem.Please anyone suggest.

Here I explain my experience

A booking amount of Rs. 20, 000/- was paid in cash on 28th December, 2011 but even after a month no delivery was made. On the contrary, the full amount was asked for in order for the delivery to be made. On 21st February, I paid the full amount i.e Rs. 76, 100/- in cash for a Hunk with double disk and was assured of delivery within another 3 days. This period was extended by another 3 days.On enquiring after this given period, I found that the showroom had been shut down and no phone calls were being received.

On contacting the Chennai Area Sales Manager, Mr. Kiran Kumar I was informed that it takes hardly 3 days to deliver a Hunk bike in Chennai. After he made a call to the dealer, I was told that the bike will be delivered the next day but the same story was repeated all over again and I am still waiting for the bike to be delivered.

I was finally given a cheque for Rs. 76, 100/- towards the refund of my money on 20 March 2012 but the same bounced and led to Rs. 336/- being charged by the bank, thus bringing my total loss to Rs. 76, 436/-

Thereafter, I approached both the dealer and the company innumerable times but neither has the bike ordered for been delivered nor has my money been refunded.

Yesterday I have sent a written complain to Hero Moto Corp- Delhi. If they do not respond in the next 2 weeks, need to goto consumer court.
I heard that around 70 people, this customer has cheated. For past couple of weeks, showroom was closed but last Monday onwards...they are again running the business:) who is the next unlucky going to feel the pain of loosing money:)

Thanks
Krishna
[protected]

Hero Motocorp — bad spare parts

Hai , i am amit ahuja , i have purchased hero honda passion pro bike in nov.2011 , & today 4 may 2012 , chain broken on the way i am going to the office , & i get the chain changer at 6000 km , company is providing low quality spare parts .

mob.[protected]
e-mail. amitahuja.[protected]@gmail.com

dear sir,

the complain are bike service in shradha motors form ambavadi ahmedabad (gujarat)

pleas call in my mobile no..[protected]

DEAR SIR/MADAM
my name is manish kanubhai vachheta i had purchase a passion pro bike from the bikes auto dt.10.10.11 nd till i have not received my municipal token from the showroom nd i visit the showroom numbers of time but they dont give a proper answer for the matter they always said thet we give u tomoorrow nd i always visit the showroom but till i din't received my token nd i also call in customer care but that after they not give proper ans. i also meet ms.poonam nd ms.gargi but they not give proper ans. nd not aten atlist uptill the 30 minites if they are not interested so plz.refund my muni.tax amount. so i requisted to u plz. solve my problem as far as posibel


yours faithfully
manish k vachheta.

I booked hero maestro from aher auto at kalyan but they said to me need to wait upto 2 n half months. other wise i need to pay some amount under the table so i will get fast. I saw the so many booking is pending n they are saying they are the out of stock.they have stock but they want earn money becuase of diwali festival. Please do something. Customers are unhappy with this.

Respectes sir/madam
My name is ladu chodankar residing at panaji goa...i have given my bike for repair in shree ganesh motors, pernem goa under insurance scheme about 2 months ago n insurance guy told to shree ganesh motor dealer that repair my bike first n than give bill to me than i will issue insurance money...instead of telling this his nt taking my bike for repair m fed up going there every time...hes not cooperating properly...when i ask for the reason y my bike is nt getting repair he is telling my bike parts is not in stock...he is not ordering it either...so i kindly request you to look into the matter n please help me...

Thanking you

Yours faithfully

Ladu chodankar

Hero Motocorp — price differences

sir this is shashidhar i have serviced my bike at sri lakshmi motors in karmanghat they have charged me 340 rs & when i did it in same showroom at habsiguda hero showroom it was only 280rs like these they ar cheating some thousand's of people
sir the sum amount may be less but they are cheating the public i request u to take an immediate action on it

Hero Motocorp — the service guys are not trained

hi i hv hero honda ZMR the first 3 service i done in different place of hero honda service center .of ORISSA.. .but when come to ROURKELA sevice center.i fell my bike getting worst every time of service .THE STAFF SEEMS TO BE UNTRAINED FOR zmr or LAZY TO SEVICE FOR ZMR .

I have serive my bike from NH4 Wheels service center pune maharashtra. I had worst experience while dealing with. The expected delivery time had mentioned at 2PM whereas the bike get delivered on 5PM meanwhile I have tried to contact them. But none of them were responding to call. Bike get delivered with few issues that had been not resolved and since the working time almost over for them, they even hasn't ready to pay attention.

Hai, i am amita, i have purchased hero honda passion pro bike in nov.2016, & today chain broken on the way i am going to the office, & i get the chain changer at 4000 km, company is providing low quality spare parts .v.k auto service sikandra rao hathraspin- 204215

mob.[protected]
e-mail. amitahuja.[protected]@gmail.com

Tirupati Gopal show room is not given Annual bonus as on Minimum wages.solve problem and given ratting . Company sales and service engineer of Manager Monday is visting at show room, u just verified the wages register or Minimum wages

I have purchased a hero mastro scooty from Brijesh automobiles arwal, bihar in 2015. After expiry of approx 3 years owner book of my two wheeler has not been received till date.
Inspite of repeated requests/ liasion made with the dealer not provided my owner book.
May I request you to look into the matter personally and advise your dealer of arwal bihar to provide my owner book as early as possible

Your kind cooperation would be highly appreciated.

Thanking you

I have been cheated by Karnavati Auto_Ahmedabad .In the month june'18 they have either not replaced my splendor enginee or used some duplicate parts while replacement and now within 4 month problem has arised for engine. I am sure their technician team is much junior to handle major jobs and seems I have made big mistake by giving my bike for repair in this centre. I have paid Rs.12500 for full engine replacement, Rs.2500/- for other repairs and Rs.1000 for annual maintainance contract. Today on 4th november'18, i have resubmitted bike for repair. I want either refund of my all amount paid to them with interest or replacement of engine having minimum 5 year warranty including oil changing charges for these 5 years.

Mayur Brahmbhatt
Bike No., GJ1 BF 8088
[protected]@gmail.com

Respected Sir,
I Harishchandra pathak complaint C-25 SWAMINARAYAN NAGAR VADODARA that i had given my vehicle no. GJ16AQ9766 to SHREE RANG SERVICES 123 Dudheshwar Society, opp.iocl petrol pump, near mahaveer hall ajwa road vadodara-390019 on 16.05.2019 and paid Rs.4120 against service charge and for the parts replaced .i always used to go alternate day to the service centre for the different problems.when i contacted today on 14.06.2019 the service centre person asked me to open the engine and minimum cost for that is Rs.12 to 14 thousand in addition that for the replacement of any parts additional amount will be charge.they ask me the oil in the engine is emptied, however the oil of the engine was changed on 16.05.2019, so it is necessary to open the engine.can it be possible within one month the oil will be empty.i had purchase the vehicle fron ANAS MOTOR ANKLESHWAR on 2011 .regular services was done by this company. and no problem came in the vehicle before giving vehicle to this agency.such type of agency defaming the image of hero motor.
I therefore request you to look the matter seriously and oblised. attached the bill.

Yours faithfully
HARISHCHANDRA PATHAK
[protected]

I went to hero showroom of Purulia(WB) to check the Self start of bike as self was not working they open the self, first they said to change carbon of self afterward they said to purchase a new self, as the person who open the self broke the parts inside self, he was not a good technician, so I have to purchase the new self of bike,
due to bad Technician in showroom.

Dear Sir/Madam,

I am Amit from Deoria UP, i had a very bad experience with the dealer.
Part's unavailability at dealership and employee said "Ham parts nahi rakhte"
I had complain and order many time but there is no response. Please do needful action Other vise i have to take a legal action against the dealer and very strong complaint against Hero dealership.
Kindly revert me with a favorable reply.

Hero moto — Forcefully change engine oil

Hello,

I just moved to Noida, I have visited hero service center in sector 9.
I gave my passion pro bike for service, when service man was making estimation
Cost of service, he told me that estimation cost will be Rs. 450, he told me that
This cost is also included engine oil cost Rs. 250, I said that I recently change my
Engine oil last month, but he said that this is rule in this service center, so you need to
Change it. I talked to manager of that center he said same thing and he was asking that
What is proof that you have changed engine oil last month? You show me receipt of engine oil.
I said that I do not have receipt, so he was saying that then you go to that service center were you
Changed oil, we will not do your bike service. He was talking do rudely, my god I can't believe that
These kind of people are working in hero brand. I was very happy with hero service till
Now, but this noida service center make me sad. I hope some one will take action against this center & specially
With manager, he was behaving like goverment officer, not giving proper answer also. God will save other people from these kind of pathetic center.

TO WHOMSOEVER IT MAY CONCERN

I AM AFROZ SOYAN, I HAVE PURCHASED PASSION PRO FROM AHER AUTO (P) LTD SYNDICATE MURBAD ROAD, KALYAN(W) 421301 ON 15 SEPT 2011.SINCE THEN MY FRONT WHEEL IS WOVELLING AND I HAD INFORMED THE SAME TO AHER AUTO AND AFTER INSPECTION THEY TOLD ME THAT WE DONT TAKE THE RESPONSIBILITY OF TYRES AND BATTERY. THEN THEY ASKED ME TO GO TO APPRX. 50 KM AWAY TO A TVS VENDOR TO RECTIFY THE PROBLEM. I CALLED UP THE TVS VENDOR AND DISCUSSED THE PROBLEM WITH HIM BUT HE SAID YOU SHOULD COME ON MONDAY BETWEEN 12 TO 3 PM.I TOLD THE SAME TO SALES TEAM OF AHER AUTO BUT THEY DID N'T CO-OPERATE ME ALSO I ASKED THEM TO TAKE TO GENERAL MANAGER BUT THEY REFUSED TO DO SO. AS I HAD PURCHASED THE BIKE FROM HERO AUTHORISED DEALER ITS YOUR RESPONSIBILITY TO RECTIFY THE PROBLEM AT YOUR AUTHORISED DEALER. WHILE DRIVING A BIKE ABOVE 40 KMPH MY FRONT WHEEL STARTS WOVELLING AND IT COULD LEAD TO AN FATAL ACCIDENT. ALSO TWO THREE TIMES I LOOSE MY BALANCE AND COULD HAVE MET WITH AN ACCIDENT. SO ANYTHING GOES WRONG WHO WILL BE RESPONSIBLE FOR THE SAME.
SO CONSIDER THE MATTER ON HIGH PRIORITY BASIS AND KINDLY DO THE NEEDFUL AT THE EARLIEST

REGARDS
AFROZ SOYAN
[protected]

I purchased Hero pleasure from karan before 6 months.
from there service department can not solve my problem of first time starting problem.
even though they are not check my betray is ok or not they just do superficial wash and give back.
and they also take prepaid service in advance without giving us that information.

Dear Sir,

We have purchase the bike in the begning of October, 2011 of Hero Splender, We have face starting problems at 7250 KM, we are going for authorised dealer M/s Shivalik Automobiles at Kalka Distt. Panchkula (Haryana) for solution of such problems . He told me that fuel injection motor are not working & carbon in carbrator has affixed and some gasket & value kit with granding the parts. That is the oil & engine problems and charge the amounting of Rs. 522 vide bill no. 3161 dated 06.09.2012 incluing service tax of Rs. 9/- so our complaint is that:-

1. Dealer has not mention the service tax number as well as Tin no. on bill book which is mandatory of all the dealers
2. Such party has charge the amount but engine & its related parts are under the warranty, can dealer has charge the amount.
3. Can dealer has charge the service tax which out mentioned the service tax number on bill.

Pls confirm & do the needful

Regards
Sunil Garg
[protected]

MILEGE IS VERY POOR 32 KM PER LTR PICK UP VERY SLOW

Dear Sir,

I have purchased Hero Ignitor in Feb 13 from Lakshmi Motors. I am facing the Crackling noise in Engine right from 1st Service.

I told the same to Service team but they couldn't rectify it.
I was told CrankShaft bearings problem when i went to 2nd service and they said they changed it but still the problem did not solve.

When I went to third service I still complained about the same problem and they said they have placed the order for two parts namely Shaft Comp Cam, Arm Comp Valve on 5th June 2013, Today Jul 1st and its been 25 days and I did not receive even a call from them about any update.

I personally went to them thrice and called for about ten times but they say the same PART DID NOT RECEIVED it should come from DELHI.

1.) Invoice No:[protected]RINV[protected]/[protected]

2.) Invoice No:[protected]RINV[protected]/[protected]

3.) Invoice No:[protected]RINV[protected]/[protected]

I am highly unsatisfied with this Bike and mainly Service. I have hardly any feeling that I am riding a new bike.

I want to complain about Mr. Prasada Rao from Lakshmi Motors in Rajbhavan Road. He is so careless and least bothered and very bad attitude when dealing with customer(me).

When I asked him where to complain at high level management so that they can deliver the problem/part quickly, he says even if you complain to high level management they should call me only once again.

I wouldn't mind taking it to any Level. I need the bike to be New and Perfect.

I still do not understand how come a NEW BIKE has a Problem in ENGINE at this very early stage. Do I get the complete ENGINE get replaced.

Kindly do your Best ASAP.


Thanks & Regards,

Sunil Kumar Gogi
[protected]

1st
I purchased Hero Maestro on[protected] From Guru Kirpa Auto (Selling Dlr Code: 10723, Dhanbad, Engine Number – JF32AADGE16497 AND VIN: MBLJF32ABDGE16399. From the next day only I started getting complains from the Maestro. When I went to the showroom they ignored my complain and said that they will repair it only in the first free service. I kept that faulty Maestro (poor mileage, rear shock absorber not working, the tires are jammed). In the first service my problem was not solved, and whenever I go to the showroom they ignore and tell to come the next day and this is going on. Frustrated, I complained to the Hero MotoCorp Ranchi office ([protected]). But they too did not respond. Even after I complained through FAX to company’s head office I didn’t get I response. This type of attitude is least expected from a company like Hero. I regret for buying Maestro where no respect given to the customer.
Vivek Agarwal
Dhanbad-826001
[protected]@gmail.com
FAX-[protected]

2nd
I purchased Hero Maestro on[protected] From Guru Kirpa Auto (Selling Dlr Code: 10723, Dhanbad, Engine Number – JF32AADGE16497 AND VIN: MBLJF32ABDGE16399. From the next day only I started getting complains from the Maestro. When I went to the showroom they ignored my complain and said that they will repair it only in the first free service. I kept that faulty Maestro (poor mileage, front shock absorber not working, vibration in handles). In the first service my problem was not solved, and whenever I go to the showroom they ignore and tell to come the next day and this is going on. Then I went to the GURU KRIPA AUTO on 12-09-13 and they made job card no. –[protected]RJC[protected], some people ( mechanic, supervisor and head supervisor – Mr. Arvind ) checked my Maestro and said ‘take the gate pass and go’. And my Maestro is still faulty. This type of attitude is least expected from a company like Hero. I regret for buying Maestro where no respect is given to the customer. It seems like Honda Activa is much better than Maestro in terms of respecting the customer.
Vivek Agarwal
Dhanbad-826001
[protected]@gmail.com
FAX-[protected]

hero maestro shock absorbers patehtic its better to buy aviator

Hero Motocorp — Passion pro

Hero Honda Bike — Registration copy

3 Reviews
Ja Jaideep Chatterjee
Add a Comment
Dear Sir / Madam,

I bought bike in the year 21 February 2016 but yet have'nt recvd rgistration copy from RTO - Indore. Pls look into the above matter as now every time, I have to pay penelty to Traffic Police.

My splender bike front and rear tyre allignment not proper

Praveen [protected]

TO,
Customer Care Centre
Hero Moto corp Ltd( HERO)
Sub:-Complaint for defect in vehicle (PLEASURE) Vehicle-no MH-16 AR-1396 Date of purchase 04/04/2011
Detective Part Covered Sr.no.72 PIPE FR FORK/ASSY.L/R/FORKCOMP.FRONT (FRAME)
Details-
1) MODEL- PLEASURE PLNJ DRS BLK
2) COLOUR-BLACK
3) CHASSIS NO- MBLJF16EDBGC16332
4) ENGINE NO-JF16EBBGC15974
5) TAX-INVOICE NO-P/26 DATE-04/04/2011
6)HYPOTHECATED TO-………. NO-H.P.A………
7)INSURANCE THROUGH-RELIANCE GENERAL INSURANCE CO.LTD.PUNE
8) AUTHORISED DEALER –M/S-SAIDEEP AUTOMOBILES PVT LTD. SARJEPURA AHMEDNAGER-414001.
**MAINLY**-EXTENDED WARRANTY **EXPIRES ON-04/04/2014


Respected sir,
I purchase your Hero Honda make model-Pleasure vehicle registration no & date-MH-16 AR-1396.& 05/04/2011.the vehicle was serviced given you authorized dealer Ms- SAIDEEP AUTOMOBILES PVT LTD. SARJEPURA AHMEDNAGER-414001.
Date 25/02/2012 when we are having the problem in vehicle for fork out, when we contacted to your dealer for the problem, he informed us that fork is not under warranty for out & they showing me your Owner manual Terms & conditions, warranty details.
LIMITATIONS OF WARRANTY, SHALL NOT APPLY AS PER- SR-NO (3).
Details of sr.no-(3) is To normal wear & tear components (like brake shoes, clutch shoes, drive belt, bulbs, electrical wiring, filter, spark plug, …………………………...⇄ parts breakage & wheel rim for misalignment/bend.
If you saw warranty was them on fork still your dealer given us a letter stating that customer will not get the fork in warranty but, customer has to go for insurance claim, for replacement.
It shows that un necessarily ?why ? we should go to claim in insurance for fork ? & more over there is no accident of our vehicle, this is wrong practice of dealer for forwarding this type of warranty claims in insurances due to this customer is suffering the problems & loss of times also.
We obtain such letter from the letter from the dealers representative
Mr.Bhupinder Singh work manager who has given such letter to claim the fork I insurance?.I am enclosing the scan cope of letter, whatever this fork is not under warranty ? if not why it is covered under extended warranty see on page 10. & sr. no-72. Your dealer unnecessarily forcing us to go for consumer forum to get the justice, shall are we go to the consumer forum &if yes all responsibilities will lie on your side.
To avoid such action, I request you & kindly look in to the matter & arrange to replace the fork at earlist.i suffering very daddy to attend my duties.pl note that copes to mails sending as below.
1) One cope we are also sending to your Customer care at factory Delhi, for information & necessary action.
2) West zone wakdewadi Mumbai –pune road, pune
3) Reliance General Insurance.Co.Ltd(Registered office/policy office) at Mumbai.400001&400031.
4) Policy servicing office.Ahmedagar-414001.
My name & address as below.
Sayed Aejaz Yusuf.
3597, manik chowk,
B/H.Turabi masjid
Ahmednagar (M.S)
Cell no-[protected]/[protected]
Note – Hope you will take immediate action.
Regards,
Sayed.A.Y.
Date -25/02/2012

Dear Sir/Madam,

I have purchased a Hero Honda Passion Pro bike on 24.04.2011, vehicle no KL11 AH/8152, Engine no HA10EDBHC42629, purchased from Koyenko mobikes i am not satisfied with the service given.

1st Service - job card: 2213
Chain adjustment nut missing. after one week disturbed sound from the chain socket. The same chain adjustment nut was fitted by near by workshop & same was reported to Mr.Mohanan service manager.

3rd Service - Job card:9742 FF5975 Horn & battery not checked, battery not having charge, not checked by the service engineer before delivering of the same.

4th Service dt. 12.04.2012 Job card 442 EG 273
They said they have done the oil change, water servicing and consumables has changed, when i went to take my vehicle i noticed that not a work was done.

5th Service dt. 24.04.2012

After ten days i have given for the same service but service not done by the service engineer. from the customer care they have said your vehicle work is over. but no a service is done .? They have done the same as 4th service


"Sir what is the difference between Local service & Company Service". Now the Local service are giving better service than company service. i[censored] are not caring customers i can refer my family friends & colleagues to the local service team for the better service. i[censored] are not giving me better service i will go to consumer court against company & dealer

We are expecting better service from company
Regards,
Hamsa koya
Mob: [protected]
Email id: [protected]@gmail.com

Dear sir,
I puechase a hero honda splender + motercycle in feb.2011.I am not satisfy.his average his average is 38~42 km/ltr.This is repeated problem on feb, 2011 ~ till date .please solve my problem.






Regards :-

Sudesh kumar

I bought new bike HERO extreme recently(on26may2014)TN 37CH9561 and used it only for 2850km accelerator wire got cut when i was riding in traffic Hero motors have to compensate my loss

regards:
rajkumar
phone no [protected]