Hero MotoCorp Complaints & Reviews

Hi All,

I am Debasis and i put up in Bangalore. Purchased a brand new karizma R 2012 model, after selling my other brand new vechile YAMAHA , since i trust on Hero Honda and Hero MotoCop as well. I am being told by showroom sales man, i will be provided with excellent service before the vehicle delivered to me and i purchased the vehicle by paying full cash. I am done with my first servicing and ran the vechile for around 1100 KM on today's date. Let me come to the main point, The type of service i am being provided with i.e. the worst quality service i never come across in my entire bike riding career / experience. The service of YAMAHA was not good in Bangalore for which i sold my brand new YAMAHA bike in just 5 months by losing more than 30, 000 INR and move ahead for HERO HONDA network. Service center people does not know how to behave with their customers and they are rough. I lost few not and bolt after the service which has been noticed by me and reported but the servicing center supervisor is not ready to agree at all. Scratches on vechile after the service delivery.

Problems reported by me:
====================
1.Engine heating problem has not yet resolved even after reported three times.
2.Tapit / Engine sound keep on increases which SC people can not able to resolve.
3.Fork and Handle sound reported 3 times and no results as of now.
4.Gear shifting issues.
5.Sound from front disc which has not yet resolved.
6.Rough behavior by the service supervisor. PN: I have extended engine warranty up to 5 years and also have good life card. Just one question to HERO MOTOCOP ? Will the EXTENDED ENGINE WARRENTY really help the customers after the type of worst quality services by HERO SC.

7.Handle and Fork bent of my bike by the 3rd GRADE and IDIOTIC service center people and the mechanics available in one of the HH SC are really unprofessional and skilled less laborers.

8. SC Supervisors are not ready to accept that their mechanics !!!.... OH I M SRY THEIR SKILLED LESS STUPIDS had bent my bikes handle and fork.

Thanks in advance !
Debasis

i have hero honda CBZ extreme Reg. no. HR06T1139. I have given order of bikes wizer and some other parts on 19/05/2012. my bike is not in running condition from that date but the suvidha hero agency in panipat not give me proper service. Even after passing more than one month they not repair my bike.

Thanks

Hello,

I am Jeevan. I had purchased Hero Passion pro two weeks back. I have a lots of problem with this bike.

1) The pick is very worst,Its getting off ver soon.After the engine gets heated up then it is working properly.
2) My bike's engine is getting heated up .For 4-5 km the engine is getting heated up.

can anyone help me .

My bike has the starting trouble from the time i bought my bike. The bike hes been serviced two times still they are not finding any resolution for that.

I Have purchased a c b z extreme from dealer B M ENTERPRISES DHANGU ROAD PATHANKOT. The behaviour of the dealer was too rude and erratic, i was asked to go from one showroom to another of the same dealer to get delivery of the bike, also they did not have the facility of photocopy and i was told buluntly that " HERO KI BIKE LENI HAI TO AISA HI HOGA".

I went for my 1st servicing of my Hero Honda Glamour in Aher Auto (Kalyan West) where I was cheated by the flawless attitude of the service center management. I had a problem with the right hand side handle of the bike. The problem was never corrected by the people there moreover when I
showed them that they started arguing with me. There is an Mafia environment in the service center even the manager has the same attitude. I would like you to look in the matter. Also I would like to say all the people that do not buy any bike from Aher Auto Kalyan.

Sakshi Motors, The only Hero Moto Corp Dealership in Tinsukia are taking all customers for a ride. First of all , if you are planning to purchase a bike from this dealership, do so at your own peril. They will charge you Rs 3000 to 4000 extra.saying its for accesories. And these are accesories you can easily purchase from other shops at a fraction of the price. There customer service is hopelessly bad. You just need to stand around the dealership...

I wish I could introduce myself as a “proud” owner of a six-month-old Herohonda Karizma ZMR, which i cant.

The vehicle came along with its problems. I can’t help saying this; it rested in the service center more than I have driven it.

The problems I face are;

- It gets switched off while driving
- The maximum speed I get is 30 km/hr.
- Moreover the humiliation I face at the service center.

Having watched with longing how TVS champ can over take me; I often feel it is better to walk than take the bike.

Experts from service centers at Kollam and Anchal have not been able to do anything about the complaint.

Taking all these into consideration, I have no desire to use the vehicle at all. Please do the needful to trade this for a new one, failing which legal procedures will be initiated

Dear Sir,
I purchased a bike CBZ-Xtreme (CG 13H 4617) from raigarh (Chhatisgarh).
Its float pin got damaged and now it is not available.
I lodged a complaint and gave the order for a new one. But still after 25 days, they have not placed an order for the same and saying that come and place another order. My bike is standing idle for more than a month.
When i call them for line up, either they dont pick the call or cut the phone and switch it off in the middle of call.
This is the worst service of any company i've encountered.

Please sort out the problem for god sake goodwill of your company.
Dealer's Name: Goyal Automobiles (Hero Showroom), Near Dhimrapur Chowk, Raigarh-496001 (chhatisgarh)

Regards,
Rajiv Kalra
[protected]

Sir,
mene splendour nxg 22-nov-2011 ko li thi aur abhi kuch dino pehle uska age ka tyre ka tube karab ho gya .
Uski to needle hoti ha jahan se hawa bharte ha vo leek ho gyi ha apne aap .
Mujhe ye janna ha ki itni bekar quality kyun use ki jati ha ,
aur agar koi warrenty bhi ho to btaye .
AAj lag rha ha galat decision liya mene hero moto corp ki bike lekar because ye quality bhaut bekar dete ha .
Plz mujhe kuch help kare .


Rahul pratap singh rathore
gwalior

I am kapil nandwana from kota (raj.). through this I want to bring in your knowledge about the product quality of vehicle ie.CBZ Xtreme.

I purchased it on the 17th of January 2011. There was problem of handle bubbling and visor damage. I want to tell u that this problem is persisting since I purchased this bike. I introduced these problems in the Hero Honda workshop. The first visor was damaged within fifteen minutes when the bike was purchased the workers changed that visor at the same time.
and day by day new problem comes in bike as

1. The lower part of chain cover broken.

2. The colour of my bike faded.(last July month)

3. Iron rod of clutch wire attached to the body. ( September )

4. upper part of chain cover broken


kapil
[protected]

Hello, gud evning sir i am yogesh from jaipur yesterday(1.4.2012) i went to buy a hero bike at supreme motors at trans port nagar jaipur. i surprised to see the management of supreme motors. they don't give the good services as we know the hero services.there is no person to attend the customer, and some persons are there they very bed. i want to buy a splendor pro self start in black color, and for that purpose i called to supreme motors and assure that splendor pro self start in black color is available or not, they tell me that come to hear and get the bike. then i reached there and i asked where is the bike they tell me go in the basement and find the bike and then see it. There was no splendor pro. after that they tell me we have the bike at our shoo room, wait for the bike only 10mints. i was waiting for the bike but after 1 hours i asked to the person where is the bike they tell me sir bike is coming in 2 mints again after 1 hour i asked where is the manager.
They said me there is no manger if you want to buy bike wait or get out of and i find manager is seating in the showroom in the ac room. so i want to know how can you authorized supreme motors as a authorized hero bike dealer. I am requesting to you that please ask to the supreme motors about and ask to the manager what is he doing there he only seating.
And when I said I am going then they told ok get out. and finally I bought Bajaj discover and then compare the service of supreme motors and Bajaj motors . Bajaj motors give me very very good services.and I think supreme motors have many customer so they are not interested to get new customers. So please tell what action will you take because I don’t want that any customer surfers problem as I surfer. Otherwise I will go in consumer court.

The address of supreme motors is :-
Supreme Motors
A-25, Assam Mansion, Near Water Tank, Transport Nagar, Transport Nagar, Jaipur, Rajasthan 302003
And phone numbers is :-
[protected]
[protected]
[protected]
[protected] ‎,
Please ask about it to the supreme motors and take the action against supreme motors.

My mail id is [protected]@gmail.com

With regards,i am Gangadhar Dash, the owner of hero Honda pleasure ( OR 02 BQ 2203). i bought my scooter(pleasure) from your dealer ROHAN HERO from bhubaneswar.Iwas having problem in my scooter battery (exide) . i went to the workshop for free servicing on 28 .03 .2012..The mechanic said that the battery was damaged & needs to be replaced.But the manager said you have to bring it by yourself or give us 100 rupees to bring it.
So kindly consider my plea for necessary action for which i will be grateful to you.

DEAR SIR/MAM

I BOUGHT HERO HONDA CBZ XTREME MODEL WITH REGISTRATION NUMBER UK06R 2186
,MONTH OF Mfg. 2010, CHAS IS NUMBER MBLKC12ECAGM17322,ENGINE NUMBER
KC12EBAGM17313.

I BOUGHT IT FROM BAZPUR BRANCH OF ( MEHROTRA ENTERPRISES, RAMNAGAR ROAD,
KASHIPUR )

1 FOUND UNDER MENTIONED MANUFACTURING PROBLEM WITH MY BIKE FROM AFTER ONE MONTH FROM THE DATE OF PURCHASE.

2. HUMMING PROBLEMS IN THE BIKE, WHICH WAS NOT FULLY REPAIRED BY THE SERVICE CENTRE.

3. DAMAGE IN CHASIS. . WHICH WAS NOT REPAIRED BY THE SERVICE CENTRE BUT REPORTED ACCIDENTAL,WHICH i FULLY DISAGREE.THE SNAPS ARE ATTACHED HEREWITH FOR YOUR KIND REFERENCE.

4. SPEEDOMETER IS NOT WORKING PROPERLY. LAHORY TRADERS RUDRAPUR HAS REPLACED METER 8 TIMES AND MANIPULATED IN MENTIONING KM TO 8990 KM WHICH IS NOT CORRECT.



YOU ARE REQUESTED TO IMMEDIATELY LOOKINTO THE MATTER AND DO NEEDFULL IN THIS MATTER OTHERWISE I WILL BE FORCED TO GO TO CONSUMER FORUM FOR FURTHER ACTIONS.



HOPING FOR A QUICK RESPONSE



MOHD AFTAB

[protected]

sir, i m facing passion pro battery problem from last 6 months and battery is on warenty period and i went for battery change at arun moters showroom many times.but there is no respond at there.

Dear Sir/Madam,

I am sathish from chennai, i have purchased a hero honda CBZ extreme from sri srinivasa automobiles - chrompet, chennai - Tamil Nadu. I had a very bad experience with the dealer.

I have booked a above said vehicle on 05th dec 2011 and paid 1000rs as advance and they said vehicle will be delivered within 40 days. But they failed to delivered the bike. I was keep on tracking them over phone and person many times, but there is no proper responce from the employees of the shop. Finally on 25th Jan 2012 i went to the shop again and they told me to pay the full amount of the bike and the vehicle will be delivered within a week. But that also has not been done. Finally on 21st Feb 2012, they delivered the bike without rear view mirrors, tool kit, foot rest, service booklet, waranty book. But they said that all these items will be delivered within a week. Till today (11th Mar 2012) they have not provided the accessories. But i went to the shop heal a lot of times, but an employee of the shop name Magesh, his behaviour was very very very very rude and using abusive language to me. And one more guy of the shop michel. Their both attitude was soo discusting and their behaviour is like a anti social elements. I dont know why the company is hiring like this kind of third rate fellows. And i requesting you to deliver the above said accessories to my place asap. Other vise i have to take a legal action against the dealer and very strong complaint against the two employees mentioned. Kindly revert with a favorable reply.

Regards,
Sathish P
Ph :[protected]

Dear Sir,


I have purchased Hero motor corp Glamour vehicle from Vasant Automobile near old bus stand Ghaziabad on 10 Feb 2012.As on now i have run vehicle around 600 KM only.while driving the vehicle i have observed abnormal noise in engine side.On schedule servicing i have provided vehicle to service center for 1st service on 26 Feb 2012.Service Engineer has told me that vehicle has so many problems i.e. Engine chamber need to change, there is no oil circulation hole in vehicle etc and than Service Engineer has dis-mental all engine assembly parts during servicing without my permission.Now Service Engineer/ Service center is extended vehicle providing date after date.


During this period i have faced many problems such as major time/money wastage.I have already complaint this to regional service office,service center for same and still unable to get sufficient answer.


It,s a blender mistake from Hero motor corps,Please resolve the issue asap.Now I want to replace my vehicle.

after 1st service 26 feb.to 02 march 2012. oil leakage NO any person attaned my problem.PLZ solve my problem.


Vehicle details-
Chesis No.-MBLJA06EUCGA19482
Engine No.-JA06EFCGA21435
Vehicle Type-Solo
Model -2012






Regard,s
Vijay Pratap Ojha
Ghaziabad (U P)
Mob-[protected]

Hi Team,

This complain is for
Divine Hero Service Center
sector 56 .Noida
State : UP

I took my bike for my last service on 26/02/2012.As per the last service which was done at 15th Nov 2011(100 days before this service) I was supposed to have this as a fre service but they said that the bike is purchased 1.5 years later so the system will not accept and I have to make it a paid one.

Could you please have an investigation and let me know why this is the case.

i purchase a new version of hunk motorcycle from shubham motors Jaipur.due to an accident last 15 days my bike is on their workshop for repair.and they don't have the spare part(front alloy wheel). i go their so many times but i am not getting ant satisfactory answer from their side

Dear Sir,


Iam a customer using your Karishma ZMR vehicle since 6 months. I don’t have a single good experience regarding this vehicle. I have fed up so much with this. I have bought this vehicle from Calicut Koyenko Mobikes. Iam very sorry to say that my first experience regarding your service being lendered to me was pathetic. I experience a sudden break down in the first month of purchase. When I called the customer service they told me that they cant lender me any help at the present location and I have to carry the vehicle to their Kannur showroom which is nearly 25 kms from my home location.
With my own expence I carried the vechicle to that place. They kept my vehicle for one month and gave it back to me and at that time I had ensured them that no more trouble should be experienced as such in future. Iam very busy with my day to day business and I have no time to run behind these stupid issues. I was supposed to suggest this vehicle to my friends but now I can tell you very clearly that I wont do such big mistake.
This is my 3rd month after that service and again my vehicle is in complaint ( ie., the fuel injecting motor has stopped working) . When I called up the service centre they told that they would call me back but din’t get any response till this time.. I called up your Delhi customer desk today morning ie. 17/ 2/ 2012 and got the same reply from them.I cant take my vehicle the showrooms any more.Please help me


Regds,

Subash
Kunhiparambath house
Eranholi (po)
Thalassery
Kannur-670107
kerala
[protected]
[protected]