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Updated: Dec 12, 2025
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257
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Bad 😕 It seems that Hero MotoCorp has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Hero MotoCorp reviews & complaints page 38

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F
Flying Safari
Dec 11, 2021
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Address: Lucknow

I have purchased bike from p5 motors lucknow they have given me old battery battery gone in 5 months pls take action on it
Hero MotoCorp customer support has been notified about the posted complaint.
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Dear Sir,

We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp
Reply
Dear Sir,

We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number) and Bike Model Name with us on app.[protected]@heromotocorp.com for our representative to connect with you.

Regards,
Team Hero MotoCorp
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    R
    rajbhai123
    Dec 10, 2021
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    Address: ग्राम करनपुर पोस्ट पुठरी फर्रुखाबाद 207501

    मेरा नाम श्यामपाल सिंह निवासी ग्राम करनपुर पुठरी जिला फर्रुखाबाद स्टेट उत्तर प्रदेश से हूँ | महोदय हमने एक मोटर साइकिल हीरो सुपर स्पलेन्डर 125 cc दिनाँक 21/11/2021 को अंशुल एजेंसी मोहम्मदबाद फर्रुखाबाद से खरीदी थी | मेरे द्वारा खरीदी गई बाइक मे इंजन के की परत से ऑइल या रहा है जिसको मैंने एजेंसी पर दिखाया जिसकी एजेंसी बालों ने रिपेयरिंग कि और ऑइल को बंद किया | उसके दूसरे दिन ऑइल फिर भी आ रहा है | महोदय मेरा कहना है कि जब हमने एक नई बाइक ली है तो उसको आए दिन हमको एंजेसी लेकर क्यू जाना पड़ रहा है | महोदय मेरी बाइक को जल्द से जल्द ठीक कराने कि क्रपा करे अन्यथा मेरे द्वारा इस बाइक कि एक भी किस्त नहीं भारी जाएगी | जब तक बाइक ठीक नहीं हो जाती है, और न ही लेट पेमेंट भरूँगा |
    +2 photos
    Hero MotoCorp customer support has been notified about the posted complaint.
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    Dear Sir,

    Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) to help us in resolving your issue.

    Regards,
    Team Hero MotoCorp
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      C
      cassyravi74
      from Pondicherry, Puducherry
      Dec 9, 2021
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      I bought Hero Passion pro BS6 model bike on 27.01.2021 with reg.no.PY-01 CX 3866 in Easwari autobiles private Ltd Pondicherry. On my first service I complaint the bike engine stops frequently but the service center jay bharat Pondicherry answered this is company defect not from us. After 3 services nowadays I am facing very much problems by engine stops frequently and last service they changed auto switch etc but the problem was not solved. I am a middle class common man from this Republic of Nation and not much money to legally fight against coporate like Hero. So please help me to resolve this problem immediately otherwise I think my fate is this by buying bike from Hero.
      +4 photos
      Hero MotoCorp customer support has been notified about the posted complaint.
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      Dear Sir,

      We highly regret the inconvenience caused. Kindly share your Registered Mobile Number / VIN (Vehicle identification number) with us on app.[protected]@heromotocorp.com to help you further.

      Regards,
      Team Hero MotoCorp
      Reply
      cassyravi74's [Complaint's author] reply, Dec 15, 2021
      Mobile No. 9994489734
      VIN PY-01 CX 3866
      Dear Sir,

      Thanks for providing your details. We have noted your complaint[protected]. We will get back to you shortly.

      Regards,
      Team Hero MotoCorp
      Reply
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        S
        Sunil jan
        from Jaipur, Rajasthan
        Dec 9, 2021
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        Address: Looniyawas jaipur

        Meri bike 4672km chali hai miter khrab ho gya service chenter bale bhi dhyan nhi de rhe hai her 4service hi Hui hai abhi Roz bhana bna ke talk determine hai
        Hero MotoCorp customer support has been notified about the posted complaint.
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        Dear Sir,

        Well, that doesn't sound good but don't worry, we will look this up immediately! Please help us with the Registered Mobile Number or VIN (Vehicle identification number), Bike Model Name and Dealer details on app.[protected]@heromotocorp.com for further assistance.

        Regards,
        Team Hero MotoCorp
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          V
          Venkatrathi Vbsd
          Dec 9, 2021
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          Address: 27.nachiappa street. Fort. Erode

          Continue bike off just 4 month bike I'm not happy please Exchange in bike
          Hero MotoCorp customer support has been notified about the posted complaint.
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          Dear Sir,

          We can totally feel your disappointment. Kindly help us with your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer details on app.[protected]@heromotocorp.com & we shall give our best to resolve this issue.

          Regards,
          Team Hero MotoCorp
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            V
            Vaibhav8662
            from Aurangabad, Maharashtra
            Dec 9, 2021
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            I have purchased hero splendor plus i3s bike in 2018. And only after 2 years bike started to get in troble. Bikes handle starts loosing and begin to do various sounds, Bike cluch an kick was jammed, battry was loosing their charging rapidly.I tells this problems to showroom with bike servicing but problems still connected with bike.
            Hero MotoCorp customer support has been notified about the posted complaint.
            View replies
            Dear Sir,

            We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

            Regards,
            Team Hero MotoCorp
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              A
              Abhishek Singh obri
              Dec 8, 2021
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              My Bike no is UP70 FP 7929, I bought from Saraswati Motors Prayagraj on 18th Feb 2021, i am facing problems from engine whenever i visit Saraswati motors they answered this is Company defect not from us. Today i received bike from Saraswati motors which was dropped there for service and repairing by tomorrow. today when i asked for Handle repair from shocker then service staff says that we won't repair it you have to visit outsider shops. and its company defect not our. i again asked to claim from insurance but they denied and said there no person for claim department (insurance was done by Saraswati Motors)
              Hero MotoCorp customer support has been notified about the posted complaint.
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              Dear Sir,

              Apologies for the inconvenience. With respect to your complaint[protected] raised via dealer, we request you to contact your Hero MotoCorp dealer for further assistance.

              Regards,
              Team Hero MotoCorp
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                P
                Popatm
                from Mumbai, Maharashtra
                Dec 8, 2021
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                Address: Fortpoint automotive mahalaxmi branch

                I have hero joyride service card
                Due to no reminder no intimation from company clients for completing service for bike I have lost my 1 free service .
                Please do the needful.
                [protected]
                [protected]@gmail.com
                Hero MotoCorp customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

                Regards,
                Team Hero MotoCorp
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                  M
                  Mamata Saini
                  from Dausa, Rajasthan
                  Dec 7, 2021
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                  Address: Lawan Dausa Rajasthan

                  Meri bike pichle 15 days se showroom pr khadi hai, lekin uski motor change nhi hui hai. (Lawan Dausa )
                  +1 photos
                  Hero MotoCorp customer support has been notified about the posted complaint.
                  Dec 07, 2021
                  Updated by Mamata Saini                   Meri bike pichle 15 days se showroom pr khadi hai, lekin uski motor change nhi hui hai
                  View replies
                  Dear Sir,

                  We never intend to let you down! We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

                  Regards,
                  Team Hero MotoCorp
                  Reply
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                    A
                    Aashish mhamunkar
                    from Khed, Maharashtra
                    Dec 6, 2021
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                    Address: Ground Floor, Karad - Chiplun Rd, Government Dairy Colony, Kherdi MIDC, Kherdi, Maharashtra 415604

                    I brought passion pro bs6 bike from kokan motors chiplun ratnagiri on 14 nov 2021. Today it has completed 20 days. but after buying this bike only in 4-5 days there has self starter problem. When i brought this bike i had completed transation fully. So i want from you that you solve this self started problem of my bike either i want new bike from you.
                    Hero MotoCorp customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com to help you further.

                    Regards,
                    Team Hero MotoCorp
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                      R
                      Rajput Mayank
                      Dec 5, 2021
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                      Address: Vill and post Sedha, Teh Dhampur, Dist Bijnor

                      I am mayank kumar. I bought a i3s splendar plus black bike on 24th march 2021 . My complain about tha bike is, the engine of bike is sounding very sharp . The engine of bike has damaged. Please i want a new bike by exchanging that bike. Suggest me the procedure... Please help me... 🙏🙏
                      +1 photos
                      Hero MotoCorp customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      We regret the inconvenience caused to you. Please share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com for our team to assist you.

                      Regards,
                      Team Hero MotoCorp
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                        Y
                        Yagnapyb
                        Dec 4, 2021
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                        Resolved

                        Iam yagnabalaji from Guntur. I buyed a bike in my town in the past 7months. So for every free service they are not rectifing my problem . After making the service a new complaint well arising now I complete 3 service till now I already make 2complaint to heromoto corp, after complaint they are respondi and make some work but they work repalce the damaged part it's already month for my 3rd service.. but still they won't replace the part which is damaged... When I call to service station members they say they won't get the part ect ect...
                        My bike details
                        VIN. number :- MBLKCU024MHA01560

                        MOBILE NUMBER :- [protected].
                        Alternate number :- [protected]
                        Please respond to my complaint..
                        Feb 15, 2024
                        Complaint marked as Resolved 
                        Hero MotoCorp customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        We are extremely sorry for the inconvenience caused. We request you to share your Registered Mobile Number / VIN (Vehicle identification number), Bike Model Name and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                        Regards,
                        Team Hero MotoCorp
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                          R
                          Ranjith kanna B
                          Dec 4, 2021
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                          Address: Door.no.2,1st block,, Police quarters,near dsp bangalow,railway station

                          I have purchased hero splendor+ at april 2021 ...still upto date 11, 895kms done ...Facing an many problems in bike.self start is not working properly.sudden off in running condition...whether hero motocorp is buying genunie spares parts or i dnt know...i should high light one thing about battery within 8 months i hav charged my battery three times ..getting worst opinion on you Heromotocorp...tooo bad..
                          Hero MotoCorp customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com to help you further.

                          Regards,
                          Team Hero MotoCorp
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                            S
                            skvalecha
                            from rohini, delhi, Delhi
                            Dec 4, 2021
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                            Address: Rithala, rohini, Delhi

                            Sir,
                            I am your very old customer, but this time facing problems due to autocractic attitude of staff of Metro Motors, Rithala, Rohini, Delhi. On 29.11.2021, I handed over my BIKE for regular service. On 30.11.2021, I noticed that all the four indicators of Bike not working, I visited there twice of time but they are not ready to spare time to rectify the fault.
                            In hope of justice, I request you to direct them to attend and rectify the fault at the earliest.
                            SANJEEV VALECHA
                            [protected]
                            [protected]@gmail.com
                            Hero MotoCorp customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

                            Regards,
                            Team Hero MotoCorp
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                              D
                              Dilip Bind
                              from Delhi, Delhi
                              Dec 4, 2021
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                              Battery Issue of Destini 125 within 5 month

                              Address: Aali Village, Sarita Vihar, New Delhi 110076
                              Website: www.consumercomplaints.in/new_complaint

                              Hi Team,
                              I purchase the new hero scooter Destini 125 (LX) CANDY BLAZING RED and registration date is[protected].
                              I was facing self start from last one month then i gone to service center Mohan cooperative area. (Singla Agencies - Hero MotoCorp · RZ A1, Pul Pehlad Pur, MB Rd, Tajpur Pahari Badarpur New Delhi - 110044 · [protected]) and reported to eng. and he told me that this is the battery issue and he has taken the battery...
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                              P
                              Prasn Das
                              from Bengaluru, Karnataka
                              Dec 3, 2021
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                              Dear Sir,

                              Please arrange to provide a duplicate invoice for my Hero Xtreme with the following details as the present dealer at Mehrauli Road
                              Gurugram - 122001 is not willing to provide the same. The duplicate invoice is required to transfer my vehicle registration from Gurugram (HR26) to Karnataka (KA51) and the original invoice is lost during transit. I am attaching herewith the RC for your ready reference.

                              Name: Prasenjit Das
                              Model: CBZ Xtreme
                              Reg No: HR26CB7494
                              Engine No: KC12EEDGH04960
                              Chassis No: MBLKC12EHDGH03901
                              Date of purchase: 05.09.2013
                              Purchased from M/s Autoneeds - Hero MotoCorp, No 501/2
                              Mehrauli Road, Gurugram - 122001
                              An early response with regard to the above is appreciated.
                              Regards,
                              PRASENJIT DAS,
                              Mobile No: [protected]
                              Email Id: [protected]@gmail.com
                              +1 photos
                              Hero MotoCorp customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              We highly regret the inconvenience caused. We have notified your complaint[protected] to our team and they will be in touch with you.

                              Regards,
                              Team Hero MotoCorp
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                                S
                                Shekharnihal
                                from Gorakhpur, Uttar Pradesh
                                Dec 3, 2021
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                                Address: KANHAIYA MOTARAS ,SONBARSA BAZAR,GORAKHPUR UP

                                Shashi shekhar mishra
                                add- kushmahi bazar gorakhpur 273002
                                up
                                [protected]
                                +1 photos
                                Hero MotoCorp customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) and Bike Model Name on app.[protected]@heromotocorp.com to help you further.

                                Regards,
                                Team Hero MotoCorp
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                                  T
                                  Taswi
                                  from Noida, Uttar Pradesh
                                  Dec 2, 2021
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                                  Address: Kovilambakkam, Chennai

                                  Hi Sir/Madam,

                                  I am Dinesh from Kovilambakkam, my Maestro Edge given for service and paid ₹2452 as service charge. While delivery the seat lock not locking properly and the service charging ₹250 and labour charge for the seat lock cable replacement whereas the seat lock was working for before giving for service.

                                  Also was informed that all the Maestro Edge vehicle coming for service with same issue by the service people.

                                  Kindly check and advise the solution.

                                  Awaiting your reply,

                                  Thank you for your understanding,

                                  Best Regards,
                                  Dinesh
                                  Hero MotoCorp customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details on app.[protected]@heromotocorp.com to help us in resolving your issue.

                                  Regards,
                                  Team Hero MotoCorp
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                                    S
                                    [email protected]
                                    from Amalapuram, Andhra Pradesh
                                    Dec 2, 2021
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                                    Address: Suda rama koteswararao beside up school sudapalem uppalaguptam mandel eastgodavari dist.533222 9849717689 8142812581

                                    Dear hero I purchased hero splendor bs6 11months. Showroom engineers unsolved problem. 6 times in showroom in month but not find the complaint today not started bike.please provide my complaint experienced engineers given bike.my bike bumper ap39gn0023 .my ph number [protected]
                                    Hero MotoCorp customer support has been notified about the posted complaint.
                                    View replies
                                    I have also glamour BS6 & regularly facing issue but after several visits they have not any solution. This bike come with manufacturing defects & failure to resolve such issue.
                                    They didn, t serious about their complaint just move to consumer court and file complaint through "edaakhil.nic.in".
                                    Reply
                                    Dear Sir,

                                    We never intend to let you down! We request you to share your Registered Mobile Number / VIN (Vehicle identification number) and Dealer details with us on app.[protected]@heromotocorp.com for our representative to connect with you.

                                    Regards,
                                    Team Hero MotoCorp
                                    Reply
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                                      Tannu 12
                                      from Nawada, Bihar
                                      Dec 1, 2021
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                                      Address: Nawada

                                      I have purchased Glamour Xtech from Girija Motors Nawada as on dt 04.11.2021, vehicle was delivered to same day but registration number has not been provided to till, due to this I am facing a lot of issue while driving. The agency is not cooperating even after visiting more than 6 times. Have you look the matter please
                                      Hero MotoCorp customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      Apologies for the unpleasant experience. Please share your Registered Mobile Number / VIN (Vehicle identification number) on app.[protected]@heromotocorp.com for our team to assist you.

                                      Regards,
                                      Team Hero MotoCorp
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