Hero MotoCorp Complaints & Reviews

Dear sir,
My new bike HERO HF DELUXE BS6
Bike Number UP16CQ4046
service in Dhanshree hero Agency noida Sector 63.
This is my 4th service from here.
At the time of service
They are not properly check my bike issues
My bike engine tank is leakage from its lower side.
They told me about it and they said it is a paid service
I paid and service my bike.
After 2 days it is leak again from the same place of engine.
I went to Agency to resolved.
Now again it is leaked from it fuel tank.
They said that it is paidable service
Actually mechanic has fix with fevi quick.
Now it is broken.
What i do in this case?
They said this accessory is under warrant in 5 years.
But if broken warrenty is gone.
Please help us
Azad Khan
[protected]
Noida

Dear Sir/Madam,
i am customer of Hero Moto corp from last five year . Last year i have taken the pre approved loan and i am paid the monthly EMI on timly. But now last 15 days i have received unwanted call from customer care 4-5 time in a day regarding EMI. They are asking that you have sufficient balance or not. Please stop this type calling on urgent basis.

Thanks & Regards,
Kalu Ram
Sri Ganganagar
[protected]

While running the engine gets off suddenly and won't start again, the issue gets repeated several times even though i serviced 3 times only for the mentioned issue alone.Whenever i reach out the service center they needed a engine kill switch replacement, even after 3 services the issue remained unchanged. for a daily commuter like me who entirely depends upon my vehicle for both my proffesional and personal needs this kind of issue really frustates me and doubts my trust on the name of "HERO". I am really unsatisfied with the service and considering changing to another brand. please take action on the issue as soon as possible.All the necessary details are attached below :

vehicle number : KL-41-R-2830
Owner name :MInzar T N
last serviced location : MEGA MOTORS, Aluva
last serviced date : 26/8/2021
(Vehicle started showing issue right after the next day of the service)
Mobile number : [protected]

Only oil change from Sivaganga senthil murugan motors 5 hrs ofter delivery. Attached my bill

Sir,
I would like to inform you that I am Khagandra Pradhan, have purchased a XTREME SPORTS fron K.S.Motors located in Bagdogra on 7th August 2016. Which registration no. WB-74M-6142, registration date is 09-September-2016, Engine No. KC12EFGGD00858 and Chassis No. MBLJC12ELGGD00289. I have completed all the servicing from K.S. Motors at Bagdogra at timely and after that have done servicing from K.S. Motors in ZERO service charge policy as they mentioned.
Last year I mean in the year of 2020 when I had gone to for servicing, then one of your service engineer informed me that there was some major problem in my bike and the problem arise due to manufacturing fault/defect. Then I was asked for warranty claimed for those problem and they provide me the warranty for CYL kits, Carburetor & Self start motor, but due to lockdown and lack of stock they was unable to provide or serve me the warranty for both (i.e. Left & Right both) rear shockers of my bike. when i asked them for, why the shokers was not changed they told me that due to lack of stock they couldn't able to change those and ensure me that they will arrange those parts as soon as possible and will informed me but till today they didn't try to communicate with me and now they said that my service warranty period has already over/ end by 4th May 2021. You can confirm my statement from your service Engineers, about the above.
My concern is that if i brought the bike on 7th August 2016 and it have 5 years of warranty periods then it should be end by the month of Agugust 2021 and the shocker has manufacturing defective and the defect identifyed by you service engineer on 2020. And would like to inform you that the incharge of K.S. Motors told me that they can't change the damaged shocker now.
Here, I have a query is that why they didn't change those damaged or defective shockers on 2020 within the warranty period.
Now I would like to take your attention that I am Facing the problem of damaged shockers from last year' 2020 and now it's became very danger/ risky to ride the bike without replacement of the shockers, also would like to inform you that the warranty period are going to end within a couple of days, but till date i didn't get the solution/ replacement of those damaged shockers of my bike.
I was registered a complaint about above on 18/06/2021 which Request ID[protected]. And as per my request they said that one of your Concerned Person would be in touched with me within 48 hours, but till now there is no response from your side.
On 30 June'2021 I got a Call from K.S. Motors and they told me that they will change my both shockers and asked me to reached at their work shop on 1st July 2021, but due to my personal reason i reached their workshop on 4th July 2021 and now they said to me that they will change only one shocke would be change and they will not give another one. And they give an excuse that now your service enginer said that one of them is ok. Then my question is that why your service enginer told me from last year (i.e. 2020 ) that both shockers are damaged.
So, I request you to, please take necessary action to Change those rear shockers of my bike.
Purchase Bill/ Receipt of K.S. Motors and RC Book has attached as evidence of purchase date and warranty periods.
Respected sir,
Would like to inform you that as my previous complain, I got a call from K.S. Motors and they said to me that they will change my shockers and on the same day I reached there and after few hours they told me that they had changed my shockers as per their commitment.
But the day after i.e. 20th July 2021 i found that the shockers problem didn't fixed and the problem was same.
When i informed them about that they told me that maybe that was manufacturing defect and they will change those as soon as possible. And every time i asked them for the same the told me they will call me. I was reached their service workshop few times but they told me same thing.
I have drought that did they actually change those shockers or not?
They aslo denied and said me that your TSEM Mr. Shantanu Chakraborty ordered them to denied to give the service of my engine, and the reason they show me that the warranty has over.
Then my concern is that my warranty has expired in last month and i asked them for the same for last 2 years.

Thanking you.

I3s काम नहीं करता है ।
गाड़ी गियर में रहने और बंद होने पर क्लच लेकर सेल्फ स्टार्ट नहीं होता है, न्यूट्रॉल करने पर ही स्टार्ट होता है ।
डिस्प्ले पर माइलेज सही नहीं दिखाता है ।
गाड़ी बार बार बंद हो जाता है ।
हैंडल शुरू से ही दाहिने ओर थोड़ा झुका हुआ है ।
चलती गाड़ी में एक्सलिगेटर छोड़ने पर भी गाड़ी उसी रफ्तार से चलती रहती है ।
इंजन का आवाज तेज है ।
RPM मिलाने और गाड़ी को अपडेट करना है ।

Sir, This is bhargava from chimakurthy Prakasam district.I gave my bike in chimakurthy service center to change mudgar, handle bar, silencer plate and some small parts .But they are purchased spare parts in local automotive shop and fitted to my bike without my permission and intimation.when I am asked them to give system generated bill they gave me locally bill and the rates are all show room prices.

I gave service in the Adyar hero service center on 1 September 2021, while returning home on evening of 2 September 2021 it stopped on the way back home and I towed my bike back home as the service center is closed. What's the point of giving my bike a service.

I am going to 1 st service in senthil murugan motors from Sivaganga. Not respond for me.worst service.heavy bill amount attached my biil.( jobcard time 12.30 pm but delivery time 5.30pm) I have only oil change.

Dear all

I am Biswajit Roy. From dum dum (kolkata). I had Punched a bike from your showroom Vinline Engineering Pvt. Ltd. on 19.07.2021 . Your employee (Mr. Surojit Das) told me that my bike Registration should be complete within 20-25 days. But still now There is no response from you. I had told it so many times but they can’t get any positive feedback. Without registration I also can’t use my bike.
So please provide me the registration of my bike as soon as possible.

Repeatedly docat to customer care...
Docat no[protected]

Regards,
Biswajit Roy
M-[protected]

Dear Sir,

This is for your kind information that I am SUBHASIS GHOSH, I have purchased a Hero Glamour (BS-VI) FI DRS RBK Bike from Auto Palace Garalgacha, Dankuni, Dist.-Hooghly on 28/06/2021.Now I am observing that Gear function is not working properly. I have ridden my bike 3450 Km approx.

I have serviced my bike time to time .During the 2nd servicing, I complained in the service center about this matter but they told me that clutch plate need to be opened first after that the problem can be identified and there is no warranty period for changing the clutch plate. But I was not agreeing to take my bike. After that they told me over phone that the clutch plate needs to be changed within warranty period.

The detail of the bike is mentioned below-
Registration No.-WB18TA0427.
MODEL NO.-Glamour(BS-VI)FI DRS RBK
ENGINE NO.-JA07ACMGA10051.
CHASIS NO.-MBLJAW152MGB00339.

Sir, if I am facing such problems within 02 months of new bike, it is difficult for me to ride this bike by bearing such maintenance cost. Now, I am requesting you to change this bike and help me to get rid of this problem.

Regards

Subhasis Ghosh

Mob no.-[protected]

Our motorcycle is not working properly because it stop suddenly anywhere when we change the gear.our motorcycle no. Is up78gf7055 please take it back and repair it

बहुत ही खराब किस्म की मोटरसाइकिल गियर फस रहे हैं। स्पीड 60 से ऊपर जाने पर बहुत बुरी आवाज करती है।
स्पीड मीटर की पैकिंग ठीक नही है उसके अंदर बारिश का पानी जा रहा है।
मेकेनिक ठीक नही हैं उनका व्यवहार ठीक नही है।

My bike is turned off while running at the time of clutch is pressed. I complain about it in my neighbour showrooms, but the problem is still not resolved. Please take the necessary things to resolve my issue. Because it is very dangerous at some situation like running through the inclined plane.

Dear Sir,
I bought Hero Scooty Pleaseure+ in the month of July, 2021 from Balaji Motors, Thakurpukur, Kolkata, West Bengal.
But unfortunately my new Scooty (age 2month) the self start is not working at all.I have to start through kich start.
I bought Hero scooty on the reason of its well and good remarks and ratings.But if the scooty start to malfunction within 2months then did the authority gave me the one which was already malfunctioned from showroom itself?
I need help immediately from your esteemed management otherwise i need to proceed for further process being an advocate.
Regards,
M K Basu
Advocate

Our scooty has starting trouble now so we dropped our scooty in the store Velur, Namakkal district, Tamilnadu.

They made us to wait for 8 months, we lost the complete transportation for 8 months and still we didn't get back.

We tried to contact the store people, they made us to wait for hours and hours in the store for many days, no response to the phone as well, whenever we were asking they told that will be ready by today repeatedly, we dropped our own business work and waited in front of the store for many times.

Finally they ask to drop the scooty in namakkal RMS service center there it was more worse, after some months they told its fixed and put the bill for 12000 rupees.

We got the scooty back but it's was not starting from the immidiate next day, we again stopped our family business and running behind the irresponsible store people, no response for a customer in the store, they just told we just fixed its a scooty problem and they just put it in their backlog. Now we don't know anything about our scooty when it will be back.

So my questions are below

1. We paid the bill but treated as a stupid, is the way you treat a customer?

2. We have our business to take care in the covid time but we had waited so many hours in the store, don't we have any any other job to do to run our life?

3. If it's fixed properly after 8 months, then why it's not working?

4. We can't afford 12000 rupees for waterwash, so how much do you expect from a customer to start the scooty?

5. We didn't leave with much options to get our scooty back, so do you want us to do strike in front of the store? (Then they can respond soon I think)

6. How long qe can borrow a vehicle from friends and neighbors, is that punishment for us to get the hero vehicle?

As a result, we are highly frustrated and losing our time and energy with the hero services.

I purchased a Hero HF Delux motorcycle from Pratibha Motors Pune on 7th March 2020. I noticed that there was oil leak form the Gear Box, therefore took the bike to the dealer M/s Pratibha Motors for repairs under warranty.

The problem of leaking Gearbox with oil is not yet rectified or solved even after number of visits to M/s Pratibha Motors.

I had approached M/s Pratibha Motors on number of occasions but of no use. As a last hope of getting solution I am approaching you directly.

I work as an office assistant in a small company, I had borrowed money from HDFC bank for this purpose. The bike is not providing service as was expected. I cannot afford to maintain the bike with this problem, therefore requesting you to please take back this bike and refund back the money I had paid.

I am a person of very limited means, the purpose of purchasing bike was to go to my duty on time. But due to this problem of leaky Gear Box, I am unable to get to office on time.

Request to provide relief, otherwise I may have to approach Consumer Court Pune in this regard.

Thanking you,

Suresh Thorat

Pune

I have hero maestro edge 125..i take it to service on august 4th, today is september 1st.. Before getting one month after showroom service, my scooter got complaint.. I cant start it, it is not getting self start, and i am kikking abou 1 hr for start the scooter. Very very bad service provided by the showroom and on last service they told me they put oil to the kikker for smoothness.. But it is really, really hard to kick..

MH04KV2517 I HAVE DONE MY FIRST SERVICE .AND I HAVE Given a complaint also but the did not solve and I have visited 3 time to tell him my vehicle not given a proper average but they ignore..what I do ..where I go to solve my issue.. Ranjit motors thane Mumbai please solve my problem [protected]

Sudhir jha [protected] hamnai hero ka bike glamour 09 2016 ko dev ganga agency rosera mai karida lakin aj tak RC card nhi mila mangnai per damki deta hai plese help