Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2871
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3226
down
777

Phone:
Phone:
up
1576
down
395

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2871
Pending
0
Resolved
52
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (472)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — worst service and staff rude behaviour.

 George kattupalli on Apr 7, 2019
I have given my hero glamour 125cc vehicle for service around 12.30hrs. The staff ride the vehicle and noted the remarks. I said only one problem of key on buzzer sound. After that they washed the vehicle with water and put it on workshop floor at 13.00hrs. After that they went for lunch from 13.00hrs to 14.00hrs. After handing over vehicle i went into customer lounge. Due illness i went into sleep from lunch hour. When i waked up at 14.20hrs they fit the vehicle for delivery and put aside and did not inform me. At first they given expected delivery time at 16.30hrs. After seeing all these i went...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complain of my new bike

 Mayank Khurana on Apr 6, 2019
Dear sir i have purchased a new from aslif choudry (Rana motors suraj park rohini delhi) on 23/8/2018 and its run starting to know around 4 thousand kilometres in this bike a big problem now they run 3 to 4 kilometres in one time after 4 kilometres its switch off and can't start again. I contact to service dealer and purchase dealer they are not responed good. I want change my vehicle from company....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service not happen and air filter and carboater not done past 4 service

 Nandeesh P on Apr 5, 2019
Dear hero team,
This is nandeesh p my vehicle number ka51hd6305 mob no [protected] service center nidhi motors bommanahalli and past 4 service gave nidhi motors but single not clean the air filter and carobater 2 more time inform to your sales person but no use not doing properly service worst nidhi motors worst person for nidhi team and people....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complaint against narsimha reddy motors employ

 vvreddy6 on Apr 4, 2019
I given AMC servicing they given timing 6.30 PM and I put phone request @3:00 to give bike at 5 PM .I reported to the company at 5:30 he said to wait until at 6:30 my request is not accepted .I sit at his chamber he said that sit at customer launge but I said if I sit here so that they can complete my bike with in time but the company person said that you can sit near bike servicing point also he insulted me.I given complaint to manager he didn't take any action on him .I asked manager to give complaint book he said that we are not maintaing that book .you can give complaint on line .So please take...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — poor service and damage of parts during servicing.

 Pankajhere on Apr 4, 2019
I had my hero mastro scooty serviced on 05 aug 2018 in service centre at plot no 3, block a, industrial area, bawana, new delhi. The quality of service was very poor and the behavior of employees were pathetic. They damaged some of the parts while servicing for which i logged complaint with service manager mr naveen. He ensured to get it replaced soon. Thereafter, i visited many time but they always replied that the said part is unavailable and will get it soon. Till date, my complaint had not been resolved.

Being a defense personal, i any how manage my time to visit the service centre...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — rc document issue

 sureshsuiwal on Apr 4, 2019
Dear sir

My complain is that when i purchase this bike i provide my document copy whenever they mistake in my name in rc and insurance policy and billing copy.
My name is suresh kumar mali whenever in rc, insurance policy and billig they mistake my name suresh chand mali
I talk them several time they did not correct this. I complaint on toll free number my compalint number is[protected].
When i talk to customer care they reply me that your complain is rejected due to not provide right document whenever i provide right document. I will try three time to reopen...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — on periodical service of hero motorcycle with payment of service charges

 PRADEEP NANDA on Apr 2, 2019
Sir,

I have a hero extreme sports bike and use to do the periodical paid service at the dealer's point.
I am not satisfied with the paid service rendered to me by the dealer. So i have few questions and complaints against akash motors, bargarh

1. What is the paid service charges fixed by the company for motorcycle?
2. Service of akash motors (Hero motors dealer) is not up to satisfaction of the customers.
3. Problems are not carried out at the time of paid service.
4. I feel that, the dealer is charging more on paid service, lubricant charges...
Complaint comments  Read comments [5]Complaint category Motorcycles & Scooters

Hero Motocorp — hero passion xpro self kit

 Tushar Churiwala on Mar 31, 2019
I had purchased a new bike 3 months ago and i faced problem by the self.. It's very noisy and not working... Once the self kit has been changed by the dealer and then again i am facing problem... With the self.. So i request you please repair it or replace my bike as soon as possible or i will take another step. I bought the bike from chandni motors kandra dhanbad...
Complaint comments  Read comments [4]Complaint category Cars, Parts & Vehicles

Hero Motocorp — jhilmil service center serviced 3 time for neutral light but after 1 month again now it's not working

 Gauravjai19 on Mar 31, 2019
Hi,

Again i'm here for your kind attention towards my problem which i'm facing since a long time.

It's around only a month to serviced, now again my neural light is not working and bike have abnormal sound for which i already paid 3 times to himgiri service centre at jhilmil despite my bike is in warranty.
That charged in terms of packings and all and also they took 4-5 days to correct this.
I'm paying and also suffering... It's gone 3 time and now again neutral light is not working... For what i'm paying himgiri... M har bar bike service ke liye lau...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — spare parts and services problem

 Mukila on Mar 28, 2019
The complaint which i have done is right, even though i got my serviced scooter from the service center after doing the complaint is not satisfying. The scooter which hero is producing is damn bad quality can't even sustain indian road for a long time. But talking about the arvinth hero service center kovilpatti still not a suitable for service, no proper technician to understand the problem, false comments to customers, no enough space to do service, god only knows how they got permission from the hero to set up a service center. Not a guinue service center, no spare parts in-store room, should...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding bad service and manufacturing defect in motorcycle

 Kuldeep862 on Mar 28, 2019
Dear sir,

I had purchased a motorcycle (Splender i smart 110) from pragati automobiles (Address: a-3, main wazirabad road, pasonda, sahibabad - 201005, garima garden, near garimanjali public school) on 24/11/2016. After purchasing my problems are start. 4 times engine seize with in 2 years from purchase and after last service odometer also dead.in every service they update odometer reading as per average. I face lots of sound and smoke problem from engine from last 4 days. When i visited at service center of hero moto corp (In sahibabad) they try to resolve my problem at that time...
Complaint comments  Read comments [2]Complaint category Other

Hero Motocorp — not start and made missing

 Parveen 123 on Mar 28, 2019
Sir i buy new hf delux in 7 day ago. I am facing problems per day the bike running running stop anywhere and made missing. I inform near showroom and visit 2 times they chang plug but problem are continued. Very bad quiletly and very bad products. Plzzz send feedback hero company or showroom they send engineer to verifey that problem after feedback in showroom they send oprater but no better the problem are continued. Plzz my bike problem are solve urgent. I am very upset about this...
Complaint comments  Read comments [1]Complaint category Insurance

Hero Motocorp — ban maestro bike

 vijayganagam on Mar 28, 2019
Maestro bike should be banned as not even one case has been resolved.
They didnt update or acknowledge the consumers regarding the status of the service.
They cant sell their products as its a threat to humans life.
Please take an action and help us as its a huge financial loss for the consumers.
65000 might not seem to be a big number for the brand, but its 6 months hardwork for me.
I want my money back...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — maestro false promise

 vijayganagam on Mar 28, 2019
I bought maestro bike 5 months back and the bike has been in the worst condition since then. They have fake reviews on google platform. I bought the bike in hyderabad in prasad motors, gachibowli who give fake promises about the bike. Dealer isn't resolving my issues and i urge the consumer platform to test this bike again as it is putting the consumer's life on risk because of the poor service and worst product.
This bike has to be banned to prevent accidents....
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — spare parts and services problem

 Mukila on Mar 28, 2019
Yesterday I have given my hero duet box two wheeler to the arvinth hero Kovilpatti, Tamilnadu. Some abnormal noise were coming out from the rear wheel, they dismental it and two bearing was damaged out of which one was available and other was not. When I talked with the service manager he assured that by evening of 27 march the spare parts will be available. I handover the vehicle to the showroom by 9 am. When I came today morning he told still parts is not available need to make. This kind of ### people I have never seen in my service line. They can't able to maintain minimum stock, if fails...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — very worst service ever ever my life

 rakeshkumar sahni on Mar 27, 2019
Dear sir,

This is to inform you that i had purchased hero glamour from shiva agency samastipur 23.02.2019. And the bike number is br33af4231.
I have totally disponited your service and product quality due to leakage ingine oil from day one.

I have completed first free service from shiva agency on 15 march. But still leakage issue find so i have verbally complaint to shiva agency and visit at dev ganga agency rosera for service it.

He is complete service and send me home but again issue not resolved.

I want to resolve my issue other...
Complaint comments  Read comments [6]Complaint category Motorcycles & Scooters

Hero Motocorp — complaint about bike : dl5s by 6074

 Anil Sameer on Mar 25, 2019
I am anil kumar, i have had a bike hero xreme sport, dl5sby6074 since 20 nov 2015, the bike got some problems in engine. I consulted with himgiri automobiles service center, jhilmil, delhi.

They opened the engine five or six times within last one and a half years but they couldn't resolve the problems.
I consulted with hero motocorp regarding the issues but i have got no response on their behalf so far.

I have complaint many times to both the himgiri service center and hero moto corp. I have sent emails but have not got any response. I am enclosing all the email...
Complaint comments  Read comments [5]Complaint category Motorcycles & Scooters

Hero Motocorp — manufacturing defect

 Prabal79 on Mar 23, 2019
Hi, i am prabal pal purchased a hero achiver 150 cc on 05/09/2018 from lahoria traders, rudrapur, uttarakhand, india. From the next day of my bike being purchased, am getting a sound under the seat. I went to the dealer several times but till date my problem hasn't been solved. Then i went to lahoria treaders, khatima, uttarakhand, india; they told me that a panel under the seat (Part of chassis) was broken due to manufacturing defect. After that i called to the dehradun office, from there they provide me the contact number of mr. Swapnil ashutosh (Concerned person of complaint receiving). With...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — staff misbehave with customer

 Parveen Sindhar on Mar 23, 2019
Hi, my name is parveen sindhar, i have a hero glamour motorcycle yesterday on 22 march 2019, i went for service of my motorcycle which no is hr06ap-2803, i reach there approx 13:00 o'clock and gave my bike them for service and they told me to come at sharp at 18:00 o'clock. But when i reached there at 18:00 o'clock, i saw that my bike was standing there untouched, no one was taking care of my bike. It was in the same condition as i leave it there for service. When i asked them why didn't they still not start servicing of my bike, no one was answering properly, then one guy told his name was "ajit...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service issue in my splendour plus

 Parameshwar jangid on Mar 23, 2019
Sir i have registerd a complain against a dealer regarding my service issues my complaint no. Is[protected] but I didn’t get any call back from responsible authorities so my humble request is to solve my complaint with proper manner i have complaint few days ago against same dealer with same service issue so they had apologised for that nd given me the assurance that this will not happen again but the same issue happend now so contact me as soon as possible otherwise i will contact the consumer court for sure if I don’t satisfy with your services
Contact me - [protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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