Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2119
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

TwitterFacebookYoutube
Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2198
down
528

Phone:
Phone:
up
1011
down
258

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2119
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (314)

Hero MotoCorp Complaints & Reviews

Sort by:

Hero Motocorp — maestro battery change by workshop during servicing

 mintoo1979 on Feb 16, 2018
My hero maestro reg. Number c. G.04 le 6567 was paid serviced on[protected] at chhattiasgarh agency near anupamgarden raipur chhattisgarh. I paid 589/- for servicing, general check up & oil change. But in next day my vehicle's battery discharged. I went to out side machenic who checked the battery that was changed & installed a hero pleasure battery. So i have to buy a new battery from open market....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — second complaint for the bike paper issue

 Lalitbajpai on Feb 16, 2018
Hero motocorp — not providing bike paper

1 review
La lalitbajpai on feb 9, 2018
Submit a complaint
R. S. Hero 81/d1, kanpur road singer nagar alambagh lucknow uttar pradesh226005
Sir want to submit a complaint. Against r. S. Hero agency tht i purchase a bike before 2months tht bike nmbr is (Up 32 jm 6514) after bike purchasing is not giving me bike registration paper and insurance papers frm last month. Nd he is telling me tht if u want paper then u pay rupees= 800.00
Nd they telling tht reason for rs 800.00tht is charge for late fees r. T. O....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — all my warranty records are up to date still i am debarred from getting claim under extended warranty

 Ankur Raghuveer Singh Yadav on Feb 16, 2018
Hello sir/mam,
I ankur yadav part of hero family possess a splendor pro registered under the name corporate warranties india pvt. Ltd. Past working partner of hero extended warranty programme.
Issue is that i serviced my vehicle under extended warranty programme on 10 nov 2017 and got a claim of rs 5000 approx from atmaram hero agra but after certain day my vehicle again start creating trouble and i brought for next service under warranty to venus automobile firozabad they are denying to provide claim under warranty and rejected my case on obligation of improper service history which...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — service

 Sapient Sushant Asha on Feb 16, 2018
I am working in a bank and using hero bike since 10 years. I am from purnea nd here one hero dealer usha hero. But service and service manger are all useless fellow. No one care for customer. Today i took permission from my branch head for bike service in usha motors. A single executive or staff not attend for wat we came for. I request to one staff to comlete formalities. But very negetive reply i received. I came back to my office and give my bike to another service center other then hero. Plz improve ur service in purnea.

Sushant
Br11aa 5871
Jh02z 7982
Mob...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge zx

 Kaush20 on Feb 16, 2018
Hi mr. Munjal sir. I don't know if this might work but i still thought of reaching out to you.

I booked a hero maestro edge from navdeep motors, ulhasnagar, maharashtra on september 30th, 2017 and got the delivery on october 17th, 2017. However while taking the delivery there was a problem with the self start to which the dealer said it will work once the battery gets charged after riding the bike for some time. Although it started working, the scooter refused to start every alternate day. Whenever i reach out to the dealer, he has the same answer "you need to use the bike everyday...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — worst service and irrespective response to the customer from gem motors ramanathapuram coimbatore

 Balaji Sri vishnu on Feb 15, 2018
I left my hero karizma for accidental repair in gem motors ramanathapuram coimbatore. On nov 2017 but still now there is no single response from dealer side. If we call for an status update there is no proper response and speaking in irritating way. Mr. Subash the manager of that service centre is treating us in very bad manner. If we ask any quires his response is that i'm not responsible to answer you. If he is not responsible for that then he is sitting in that post. And up to now they did not explained that wat are the parts that to be changed in my vehicle
And by today evening i called...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — not starting

 Kuldip Maity on Feb 15, 2018
I have purchased new hero passion pro from Howrah but from very first day it has the issue. It stops while riding and from two weeks it is not getting start, I tried half an hour but no result. I visited the service center last week and they adjust the tuning but still now I am facing some issue, I tried calling the number of CUSTOMER CARE but it is wrong, please contact me at my number [protected]. It seems that it is defective one and if you can please fix the issue or replace it. I don't want this ###. Please contact me ASAP....
Complaint comments  Read comments Complaint category Car Dealers

Heromotocorp — they already taken my scooter from last 25 days till it is not repaired

 saurabhsharma8201 on Feb 15, 2018
Sir/ma'am
I purchase this scooter around 10 months ago it getting me in problem from starting as 2 3 times i already taken to hero service center (Okhla phase-2 new delhi) but last time around 25 days ago i give scooter to them but till now[protected] i didn't get it back whenever i try to contact any of them they didn't reply in well manner to like they are not afraid of anyone and always saying you will get it back 1 or 2 days but after that they again say 1 or 2 days
So please its my request to you to take action against them as they would be well manner with every customer next...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike registration issue

 ANSUMAN NAYAK on Feb 15, 2018
My name is Ansuman Nayak (mob-[protected]).I have purchase a new scooters for my wife monalisha Nayek at Mondal auto mobile dealers in two wheeler at bhojerhat, ps-k.l.c south 24 pgs, pin-700135 kolkata, mob-[protected] on date 13.12.2017 but still now 2 month ago my bike registration haven't complete and also no update from showroom.If i call the showroom manager he regret me and not give any update to me.kindly help me....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge

 jain4u2004 on Feb 15, 2018
I own a maestro edge (Dl13s1904) and have done follow-up servicing only in authorized hero service centers in delhi. Today 15-2-18 it's unfortunate to state that, i'm thoroughly dissatisfied with the service which is being provided by himgiri hero service centers jhilmil indl. Area, delhi

Each time when i give my vehicle for service, they just used to wash the vehicle and give it back to me. This time they did not wash properly and polishing is done with waste rugs. They dont have even fine cotton cloths for apply polish the scooty....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero splendor ismart 110

 CHINMAYA JOSHI on Feb 15, 2018
Dear management,

I purchased by hero splendour ismart 110 on 16th of november from hero dealership automiles in malad, mumbai.

From the beginning itself there was a light noise which was negligible so i couldn't hear but till the time came of the first service, the noise became prominence. When i gave for my first service at the dealership, they couldn't fix it as they said they didn't have any part. So i was advised to drive the bike with engine noise and smoke until they get the right part.
I kept on waiting, and calling following up for the part
After...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — very worst dealer service - forgery taken place

 cobra raj on Feb 15, 2018
My name is v. Rajkumar & contact number is [protected]

I have purchased passion pro i3s new vehicle from jayaam motors, sulur, coimabtore in tamilnadu, in whcih i have paid the initial payment of rs. 18820/- from me and informed me that bank loan amount will be rs. 48000/-,

As the vehicle price is rs. 63, 820/- (Including documentation charges rs. 2500/-)

After taken a loan from indusind bank i have revceived the loan details from bank as the loan amount is rs. 48300/- from 18 month with 75.38% ltv. I have already paid the documentation charges for rs....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service and showroom

 shalini katiyar on Feb 15, 2018
I am highly dissatisfied with this particular agency (Pratibha motors). I purchased maestro 5 months back and i am facing so many problems. When i gave bike for 1st free service they were charging for everything even for small indicator buzzer. On many occasions bike key does not work (Which some time very embarrassing specially on signals). I have only one vehicle in my home, which i gave for servicing and after 1 day when i called them to take my bike they told me that they already released that bike and now showroom is closed, so next day i reached early there to check my vehicle. I found my...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero I smart 110 is vary said engine so I request refund my amount

 durgesh patidar on Feb 14, 2018
Sir
I purchased i-smart110 bike # mp09 va 6577 in april 2017 from your showroom shanskar motors. I am faced noise issue in engine, regarding to solve this issue i repaired it four times in your showroom service center but noise from engine still not resolved and showroom engineer said this model have this type of problem so i want to complaint and want my bike price rs. 66500 to get refund....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro spare parts

 MAHESWARAN SOUNDARARAJAN on Feb 13, 2018
Already complaint registered at vkg motors, karur, tamilnadu on 13.01.2018,
But till the time not respond you, hence react passitively, thank you sir
Maestro headlight visor set and front left side cover...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet

 Seema Malu on Feb 13, 2018
Hello
I am seema chandak purchased hero duet from arul autowherls, pune 11aug 2017.in feb first week my bike were automatically stop button start. So i show it to my dealer they tired and not able to start it. They told me that battry is fault and need to replace it.. Need 8days time but now today after 10days no response no follow up by the dealer. As bike is not even starting through kick so i am not able to use it. As i need to go office early at 8am in the morning i am facing lots of problems. So today i personally all visited arul autowheels to know the status. But very much disappointed...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — employee not responding properly and rude behaviour with customers

 tekula ramesh on Feb 13, 2018
With my references my friends purchased 3 bikes in venkateshwara hero show room
nizamabad recently, but your employees are denying to enter bonus points to my good life card, they are misbehaving and impolite with customers, since 1990 im hero customer, bcz of your employees i want to quit from hero products.

my goodlife card number
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service done at bhanu motors hyderabad kukatpally is worst

 atlurishyam@gmail.com on Feb 13, 2018
Hello sir,

My name is satya megha shyam atluri, i own a hero mastero on last friday i gave my bike for service in bhanu motors y-junction kukatpally hyderabad, they have chanrged a bomb for me on behalf of the service saying the alignment of shocks, forks and general service. I agreed and paid as i prefer for the safety. But yesterday while i am riding my bike over speedbreaker there is a sudden bump to which my bike shocks gave me a big sound and jerked. Then i realised that the shocks in front are not repaired properly. So today i took the bike to service, the supervisor who took...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — very bad service and behaviour

 Vinurcgnr on Feb 12, 2018
On 10/02/2018, i went to hero motorcorp service centre new millenium motors at chengannur to change my vehicles cable comp throttle and to clean its drive chain. But after i got the vehicle its fuel tap got damaged. They drained my fuel tank with out my consent and the tube not fitted properly. Due to which i lost all my fuel left in the tank.
On 12/02/2018 i went there for complaining the issue, but they shouted at me in front of other customers and neglected to resolve the issue. After that i went to a local workshop and fixed the issue.

I didnt expect such a worst behaviour...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — warranty service

 akeel hussain on Feb 12, 2018
Your service is so poor not any body listen my complaint and not take action for solve it .my bike have many problem but your company only and only oil change in my 3rd service and take 5hour. Not air element clean not my bike soker chacked while it have not work .all body of bike is noisy but repair it starting prblm but not chaked I have main prblm taking 5hour only oil change.why I have waste my 5hour only for oil change in your service centre while its costly...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Recently Discussed

(9 minutes ago)
Snapdeal.com
received an empty parcel and snapdeal denies to return it back
(16 minutes ago)
Bank Of India
twice debited pos transaction
(16 minutes ago)
Oyorooms
I'm complaining about breakfast which the hotel served
(19 minutes ago)
ICICI Bank
cashback not credited and denied to credit without giving a reason
(22 minutes ago)
ICICI Bank
unblock debit card for online transactions

Featured Complaints