Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
1901
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1808
down
464

Phone:
Phone:
up
792
down
222

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
1901
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (279)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — engine complaint

 Sobhanadas on Nov 22, 2017
Vehicle name:glamour bs4 disc
Engine no:ja06ehh9k10078
Complaint details:
My newly purchased hero corp glamour is making unnecessary noices from the engine. This is making me feel unease about the vehicle and i went through a lot of hardships to purchase this vehicle. This sound is not good as far as i think. The motor corps told me it will go away on first service but still it didnt go away so i need my vehicle repaired or else i need my vehicle replaced on the earliest day possible... How can a reputed company like hero could be so irresponsible... So i need the things i mentioned...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero m issue of abnormal sound coming from engine & svc generated dent & scratches

 Gauravchd on Nov 22, 2017
Dear mr. Hero motors,

Today i came to know that yes hero motors are real hero s on the earth i really appreciate the hero services in zirakpur punjab nr. To chandigarh special thanks to authorize service center by the name of m/s charisma hero workshop at zirakpur. This was my 1st and will be last very excellent experience of hero bikes and after this i will never suggest to purchase or prefer any motor bike of m/s hero motors. These heroes can generate scratch marks or dents in seconds and remove scratches or dents in fraction of seconds as well if sound is coming from the crank...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding defective battery of my bike and self starting problem

 Rbharati19 on Nov 21, 2017
I am secretariat assistant in govt of jharkhand, ranchi. I have purchased a glamour fi bike on 28/10/2016 from autobikes ranchi. Since then i have suffering mentally and physically form starting problem. I always complained regarding sellf starting problem whenever i went to autobikes service center. I am also a member of hero good life. I lodged complained each time of servicing. On 16/10/2017 with exide battery complanit ref no ejha00010883v433, i went to autobikes and he took off my battery from bike. Since when my bike is not working properly not displaying anything even after so many attempts...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service not provided

 Ajay Gorai on Nov 21, 2017
Mr. Gyas alam owner of m/s lucky motors, ghatsila authorised representative of m/s union motors, bistupur, jamshedpur not provided 3rd free service of my new bike glamaour as on 18/11/2017. He told me now no engineer free for provide the service but at the same time an another person approached for paid service and the owner intimidate accept the bike. I object for how to give you service when he comes at your service centre after me. The attitude so rude with me and i felt very bad that time.

I hope you understand me and my problem.

Regards
Ajay kumar gorai
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — hero splendor + / mileage and bike sound problem

 Imtiyaz@md on Nov 20, 2017
Bike detail -
Bike no - dl3sdt2110
Kms - 4768
Last service[protected]
Dear
Sir my bike service is not completely procced. I am not satisfied with your service center. There are nobody to response my complaint. My bike milege and sound is not good and actual. So please co-operate me for service of my bike. Bike pickup and engine sound is not good. Like actual sound please help to me sir for service.
My contact - [protected] (Mohd imtiyaz)...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — missing fitting and delay in providing r. c and no. plate of xtreme sports bike purchased from tarapur auto agency

 majahidul qumer on Nov 20, 2017
Dear sir,
I purchased hero xtreme sports bike from dealer tarapur auto agency on 24th august 2017 but there was no throttle bolt in the bike they put another bike bolt temporarily and promise me to replace it by shortly but they fails to fulfill their promise and also 2 months and 20 days has passed but they didn't provide me r. C and and number plate of bike yet and today dated 20th november they said me two more month they will take to provide r. C and number plate.
I am extremely irritated by your company's poor service i will neither purchase hero motocorp product nor suggest...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — non availability of under cowl/engine cowl (black colour) of xtreme sports

 sanjay kr rakesh on Nov 20, 2017
I have purchased a new xtreme sports in apr 17 bearing chassis no.-mblkcs293hgb00154 & eng no.-kc12ehhgb00333. Under cowl/engine cowl unfortunately got broken. Searched thoroughly at hero dealers & market in agra and gwalior but not found. Now i am repenting, why i have perchased xtreme sports? Please send me under cowl/engine cowl (Full set - black colour) through currier/any means, i will pay, at following address. Sk rakesh
Warrant officer
Smq-362/2 dsnp
Camp area
Air force stn agra (Up)
Pin-282008
Mob-[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — servicing

 cool.papli on Nov 19, 2017
Some abnormal sound observed since the purchase of vehicle. But the dealer assured me to it will resolve while serviceing., but still the the problem not resolved after 2 free service s.in fact the service provider did not work on that and only perform the general task of the serviceing.
Vehicle - hero splendor i smart.
Purchase date - 2.7.17.
Bina motor, jharsuguda, orissa...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — rc card

 Sumanta@123 on Nov 19, 2017
Hello,
I, sumanta kumar bandyopadhyay, bought a hero glamour from vinline engineering pvt. Ltd topsia showroom on 02/01/2017. Engine no:- ja06ejggj49939, vin:- mblja06anggj12647 and registration no:- wb 12 ap 4684. My registered mob no:- [protected], alternate no:-[protected]
Its near about 1 yr and still i am begging for my rc card. After several reminders and visits they are not able to give me the rc. Hopelessly i complaiend to hero call centre, the complain id was:[protected]. Hero cooperated. I got a call from baguiati showroom assuring that this time atleat they arrange the...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding non functional clutch plate

 arshad7252 on Nov 18, 2017
Dear sir i have purchase glamour model in 13 july 2017
Now today when i gone for service they to me that clutch plate is not working it need to be change and cost 1400/- and service charge extra
This is to inform that my meter reading is only 6345 km how this fault can come
It is manufacturing defect plz look at the matter
Why should i pay this money as the bike is 4 month old...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding manufacturing defect in my hero passion pro bike

 indrajeet gaurav on Nov 18, 2017
I have purchased passion pro last year 1st june 2016 and after some time i have facing problem in my handle. I have complained so many times still my complain number is pending from last one month. No one or company responding. I think the company only know to sell the bikes not sell its service. So please tell me what to do now. Have i complained any other authority or it will be resolved by you. The company gives us 5 years waranty but there is no means....
Complaint comments  Read comments Complaint category Other

Hero Motocorp — am complaining about theft and service problem in bhadohi krishna motors

 ankit vaishy on Nov 17, 2017
Hi mera nam ankit h maine 17 october ko 2 mystro edge cash rajpura chaurahe ke pass bhadohii me krishna motors se liya aur aur vo log scooters ke part chura ka bech rhe mere dono scooter ne silence cover aur tools box aur stand light nhi mili mai nya tha muje pta nhi aur jab ghar aake dkh rha to sari chhize nhi vo log compony ka reputation khrab kr rhe as customer mai ab kbhi vha se aur hero ki bike lene ki salah na kisi ko dnga na khud jaunga plss aise hi kisi ko showroom ya service na bnaye ye ye hamare as customer aur ass h compony ke relation khrab krne ki bat h pls do smthng as soon possible...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — duet

 Alpesh1986 on Nov 17, 2017
I purchased duet on 30.09.2017 from amar auto silvassa. From day first, there is a problem in braking system. Something heavy sound blow during braking. I complained at amar auto and service 5 times at distributor service centre but still no solution provided. My last service is still continue since 11 days. No response from them. Very bad attitude staff....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — duplicate tyre

 patel nitn on Nov 17, 2017
Dear sir i nitin patel from vill kot post gudli teh girwa dis udaipur raj. Mob.-[protected] i purchesed a new splendr plus bike from raj motors kurabad udaipur raj. I m not satisfied this bike tyrs bcoz its appear duplicate company so plz get action on this distributers and allow me new company tyres otherwise i will report in district court...
Thanking you
Nitin patel...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge

 Kaush20 on Nov 17, 2017
Hi. I booked a Hero Maestro Edge from Navdeep Motors, Ulhasnagar, Maharashtra on September 30th, 2017 and got the delivery on October 17th, 2017. I was really happy as it is my first bike. However while taking the delivery there was a problem with the self start for which the dealer said it will work once the battery gets charged after riding the bike for some time. Although it started working, the scooter refuses to start every alternate day. Whenever I reach out to the dealer, he has the same answer "You need to use the bike everyday atleast for an hour and there won't be any issues."
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — service

 h.arry on Nov 17, 2017
Bathinda punjab me raunak motor pe aapne gunde bitha rakhe hai
Paise lete hai 45500 or bill dete hai 39500 ka or RC k liye alag se aur paise lete hai
Free service k 400 alag se lete hai or sirf oil change karte hai
Jab maine iski complai inke manager se ki to ye sare mere ko marne k liye ikatha ho gaye
Aap 14 november 2017 ki 10 baje k kareeb ki cctv footage bhi dekh sakte hi
Can Hero motocorp is ### ?...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — problem not resolved

 bunty verma on Nov 16, 2017
Dear respected we have parched hero achiever bick 150cc on 14.08.2017. We have facing a problem in first day rear break is proper not work. I am visit to service station 4 time but problem is not resole. First service time (450km) i am facing a problem to our engineers but pro is not resole. Second time visit to service station (1750km) with same problem but our supervisor is service of my bick (Engine oil replaced) without my permission. Any to time report to service station but no solution is provide me.

Thanks,
Rajnish verma
[protected]....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — byke issue

 mohitsharma9829@gmail.com on Nov 16, 2017
Hi iam mohit sharma last 8 month we are not satisfying after engine repair after not running performance better your akar motors sodala jaipur not giving me better response so i need solutions i need change my byke because after bought within 6 to 8 month akar motor employ done my byke engine repair in warranty but after that same issue stand [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — behavior of service manager

 Shaikh Anwar Rafique on Nov 15, 2017
Dear sir my self dr. Anwar shaikh i went for servicing my bike lakshya motors sales and services in swargate, pune but the manager present at that service center mr. Prasad nandekar behaved very roudly and not accepted the bike for service. He also refused and behaved with other costomers present there. If this is the post sales experience with consumers, then i am sorry to say we will not turn back to hero motors in future or recommend anyone.
Dr. Anwar shaikh
Professor and hod
Allan college of pharmacy pune...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — non availability of spare parts

 Sunil-CSIR on Nov 15, 2017
I am the owner of karizma zmr bike. Due to some reasons, side mirrors, tale light etc. Were got damaged. Now, i am trying to replace these items such as side mirrors, tale light and handle weight but these are not available in any authorized dealer of hero morocorp.

Kindly clarify why the company launch such products when they are not in a position to provide spare parts of the respective customers....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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