Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2306
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2492
down
598

Phone:
Phone:
up
1174
down
296

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2306
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (352)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — super splendor 125cc bike engine sound problem and gear system.

 Adv.sandeep kumar on May 15, 2018
I am complaining about my super splender 125 cc bike i purched this april month from nirmal motor karnal (Haryana) the problem is engine sound and gear system i checked twice time but dealer response is very bad and no action taken kindly solved my problem otherwise i do legal action i did complaint in hero customer care they sent me request no. (
Dear customer your request id is[protected]. Concerned person would be in touch with you in 48 hrs. We assure you of our best services.) but no action taken plz solved my problem
Thanku....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — engine problem

 Viru Mahaur on May 16, 2018
Engine makes heavy sound when we driving more than 59 km than engine parts makes so heavy sound which is abnormal. So please change & give me new bike i purchase the bike in february 2018. This bike have so many problem. Some times self is not work. Large amount of fuel burns just few kilometres. Mileage is also bad. When we purchase the bike dealer say that it's give 74 km/ ltr mileage but it's too low mileage just 40 km/ ltr or too low . It is worst bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — denial of repairs and low exchange value

 Pritam Chaudhuri on May 13, 2018
My bike bearing the registration number wb 40x 9266 bought in the year 2013. Recently i faced a problem with the electronic fuel injection of my bike. When i visited the showroom, they denied service and said "this cannot be fixed anyway, there are many customers with the same problem and the company also does not have any solution to the problem". I wanted to know that if there is so much problem why does the company not stop production?
They on the other hand asked me to get my bike exchanged for a new one and the exchange price was estimated to be inr 25, 000. A normal glamour of the same...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complaints about service, misbehave. mischieves & deceives.

 YATISH CHOPRA on May 12, 2018
At udaipur at manama automobiles, main road, hiran magri, sector -5, udaipur - 313002. Today, i serviced my motor cycle rj27ss5796 bill & photographs are enclosing herewith. Dealer proprietor & his staff not only done service as per my complaints mentioned in job card while some issues are as follows :-
1. Not done self start system,
2. My vehicle was damaged from tank side,
3. Oil not changed while charged in bill,
4. Rear brake not properly working while charged in bill.

Please enquire the matter thoroughly and take proper action against them also...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — price and finance cheating

 jhamudit on May 12, 2018
Dear sir\mam

I have purchased bike passion pro from auto needs india pvt ltd new kondli delhi 110096. Sales executive executive tell me on road price is rs.61189. I have paid rs.20000 and rest amount financed by hero fine corp. I have received bill for my bike rs.59674. And my loan amount is rs 46189. Total of bike is 20000+46189=66189. Finenenace executive asked me my loan amount is rs.41000. But to day when i was called to hero fine corp customer care then he confirm me loan amount is 46189. Pls take action about this fraud.

Regards
Mudit kumar jha
[protected]...
Complaint comments  Read comments Complaint category Loans

Hero Motocorp — defect in engine

 Mahi_9041 on May 12, 2018
Dear sir.. I'm purchased super splender 125 bike recently on 2nd may '2018 from "lahoria motors" "tanakpur road" amoun khatima uk 262308 contact#[protected].
There is some leakage problem in engine along with some cracking sound. I'm facing this problem from the very first day. I tried to contact with service centre and they suggested me to get first service done, but the problm didnt solved. Till now i have covered 700km and problem is increasing day by day. I'm little worried. So kindly show your concern toward this problem i will be thankful to you...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp

 Thakara ram on May 12, 2018
मेरी अर्ज इस प्रकार है कि मैंने जनवरी 2017 में सिद्धिविनायक हीरो एजेंसी सिणधरी से आई स्मार्ट 110 सीसी बाइक खरीदी थी जिसमें कंपनी की तरफ से 5 साल वारंटी है तथा बाइक लेने के कुछ दिन ही बात उसकी टाइमिंग चैन की आवाज आने लग गई तथा इंजन से ऑइल उठाने...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — i have discovered that the bike do not start (having a starting trouble).

 Shervin Joseph on May 11, 2018
Florance joseph
On 5th may, 2018. I bought an hero maestro edge. I have discovered that the bike do not start (Having a starting trouble).
The consumer rights act makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract, i am entitled to have the hero maestro edge to be replacedand i would request that you confirm you will do this within the 7 days from the date of this letter.
I also require you to confirm whether you will arrange for the hero maestro edge to be collected or will...
Complaint comments  Read comments Complaint category Car Dealers

Hero Motocorp — hero hf deluxe self alloy

 Irshad08 on May 10, 2018
Dear Sir,

i have a purchase hero hf deluxe self alloy on 4 may 2018 from Hardik Motore, Address: 11, 10, New Sanganer Rd, Goverdhan Colony, Shiva Colony, Sodala, Jaipur, Rajasthan 302019 ag inv. no. 198. but he made insurence with old exshowroom price and hardik motors sales man charge me extra amount 54253/- while this bike on road price of 53297/-(46900(ex-show)+4384(RTO)+(1713 Insurence)+300 No. plate)

Regards

Irshad Ali
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — unwanted parts added to the bill of free service without asking

 Sundrani on May 9, 2018
Today(9/05/18) i had given my hero maestro edge for servicing and i told the supervisor who was making the job card for my vehicle that nothing is to be changed and if there will be some need they should call on my number for further process but they called me only for asking to put a part that costed Rs.75 and when i went to take my vehicle delivery they handed me with a bill of Rs.465 when i asked then about the excess amount they told me that they new added the parts which were not working or were not fitting into the vehicle but the point is they didn't asked me about the rest 4 parts extra...
Complaint comments  Read comments Complaint category Unauthorized charges

Hero Motocorp — low mileage

 M KSharma on May 9, 2018
I am having the bike splendor i-smart. Its average in advertisement has been shown at about 100, but the bike i am having is giving an average approx. 40. Its lock is out of work. Its engine shuts down at the mid road. I have complained against these issues to authorised service mechanics but i am unable to get any desirable change in my bike. The hero motocorp. Agency rajgarh is not giving satisfactory response to consumers.,...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — ismart 110cc bike

 Vimal1972 on May 9, 2018
Purchased ismart 110cc bike from m/s. Prakash motors, 221, rupapura, chikhodra road, near over bridge, anand, gujarat. Vide bill number 10273bc18s13277 dated 19/03/18.
The vehicle is woobling, speed-o-meter is not working properly.
Went to service station informed the workshop manager and 3day have passed. The workshop manager is aware of the problem but is irgnoring.
Pls help....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine sound problem oil leak and low mileage bad light

 immanuelraja on May 9, 2018
I have pureches splnder is mort 110 cc 0n 8/17. But as per your suggested guidline ist modle has faild its has milage 55 you have sugessted 80 noice proplem inengine with in 8 month. Your service has giving good servce hs enginenoice proplem now oil leak, head lamp bead light hat solved plean rturn price me because it has very low prots bfore 3 complante sam proplem iam immanuelraja [protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet scooty

 rahul_karamchandani on May 8, 2018
Dear sir/madam i am rahul karamchandani from pali district (Rajasthan). I am sending this mail to you for informing you about poor quality of brand new hero duet brought by us.
In the detail of said subject i was a user of another vehicle company since long with bike number gj 01 sf 1380, as i have to prefer an indian motor vehicle company i went for hero and purchased hero duet on last deewali 2017 i. E. 19 oct 2017 (Rj 22 hs 5042); i used hero duet only for 2 months and it was driven only 300 kms around but unfortunately the rare tyre of vehicle suddenly left all the air in it and the rubber...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — parts not available at lakulish hero motors

 Rikinsagar16 on May 8, 2018
I bought new bick cruz black at 02/02/2016. There are so many part i change in between this period.in this time showroom don't have front jumper, meter waram, derank link, and many more. Now what can i do? Last year i totally changed many part like battery, barring, light, handle, breck, tyre, main stand, escalator wire, meter not working,. Showroom staff doesn't have satisfied answer...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — I smart 110cc

 Vickey Tonk on May 8, 2018
I am vikram kumar from ambala disttic. I purchased the i smart 110cc bike in december 2016 from kapil automobile sadoura disttic yamunanager. But this bike is not doing well properly. The kapil automobile is not entertain me. His employer chit me in bike service again and again. So please take an action against kapil automobile. If you don't take action i will send you court notice.
Thank you
Your faithfully
Vikram kumar
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge light off, kick not working & self start also

 abhijitboler on May 7, 2018
Dear concern,
This is to informed you that i have purchased maestro edge from sur motors, hooghly west bengal. After three months it has a horrible problem, bike self not worked, kick not worked not even single light is working, i have daily use my scooty. I have nearest aurhorised service center rs traders mogra 13 no rail gate hoogly wb. They are used to charge my battery & again give back to me. Again i have suffered again same thing they doing. The wrost thing is that scoorty has just failure of hero moto corp. I am very much fastrated that i have purchased hero....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — engine problem in maestro edge vx model

 Vipin Singh Chauhan on May 7, 2018
Regarding complaint request i'd:[protected], my maestro engine got seized 5 times since i purchased it on 22/03/2016. It is quite unbelievable thing to digest the way engineers of saraswati motors, allahabad are repairing, and it's a very painful experience of mine with hero motocorp.
The complaint is handled very carelessly by service centre.
Kindly resolve the issue at the earliest or else i have to seek some other platform to resolve my problem.

Regards...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — scratches on the fuse tank

 i d sss on May 7, 2018
My all vehicle all problem are resolved but other problem are generated
The problem was before i keep my bike in service my bike in fuel tank not scratches and after i will get my bike in workshop than i seen fuel tank scratches in my bike..
So please before resolved this problem and after i will received my bike.

And that time was give me other bike..

Thanking you

Imran d sama
[protected]
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero glamour sx

 Amal1798 on May 6, 2018
On 2nd of may i purchased a glamour new model bike.
Problem faced are followings:

1) day 1 - i am getting some noise from fuel tank while travelling and digital meter is not showing fuel level.

2) day 5- i went to showroom to correct the problem which i have mentioned in point no.1, they corrected but now petrol leakage is happening.

Very disappointed by hero motocorp....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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