Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2464
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2764
down
665

Phone:
Phone:
up
1330
down
343

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2464
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — not provide actual warranty service

 Saikat kumar on Aug 18, 2018
The lock key was loose connection for that engine was start and off running condition. Today i told that and requested manager of rudra automobile but he refuse to chenge the product and excuse me for regular servicing not done so that he did not chenge though the product is within warranty period.
My name - saikat kumar
Contact no-[protected]
Bike - hero glamaur fi
Name of service center-rudra automobile, burdwan, 713401
Bike registration no-wb42ab4614...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — starting complaint

 dineshme98 on Aug 18, 2018
Hai sir,
I am having hero pleasure scooter past 3 year and i am doing regular service in kangeyam hero authorised service centre, but my pleasure having starting problem every morning 10mits to 15 mit's service person they told me every hero scooter type will starting complaint at morning that was not rectifie, this not right and from service centre, i want to rectifie my complaint and please take action.
Regards,
P. Dineshkumar
[protected]
Dineshme98@gmail.com...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet - mh 12 pv 2502 - due servicing & no response from hero motocorp ltd & dealer - mokha autoriders & sub dealer - gavankar motors, [Resolved]

 shuklaabhishek84@gmail.com on Aug 17, 2018
To,
Pune Customer Care - Hero MotoCorp Ltd

NO RESPONSE FROM HERO MOTOCORP LTD & DEALER - MOKHA AUTORIDERS & SUB DEALER - GAVANKAR MOTORS, PUNE

WAITING FOR CALL FROM YOUR SIDE--

I had purchased Hero Duet ( MH 12 PV 2502 ) from your Kharadi branch, pune ( GAVANKAR MOTORS, KHARADI ) in October 2017, I am trying to call Sujoy Gavankar and his service center phone no last 55 days, but both numbers are not reachable & switched off and Kharadi - Gavankar Hero showroom and service center both are closed from long time, I waiting for my Duet due service,...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — servicing

 mhdmohsin412 on Aug 17, 2018
Sir/Mam,
my name is mohsin khan and i am from jhansi, UP. 2 month ago i was serviced my Hero Pleasure at Suri Automobiles. my vehicle problem is that it was not running after starting, so i talk to mechanic about my problem, they said engine is jam and some parts will be changed, i am ok with that. when he serviced and check out me my whole exp. was 12000 approx. after that my vehicle working good. but after 1 week that shwoing same problem, i complaint again at service center they said i have to take vehicle on service center, for your kind INfo my house from the service center is 26 kM....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I m complaining about my scooty hero duet

 Shubham Varun on Aug 16, 2018
Sir I buy hero duet scooty in 2017 and after that atleast 10 times my scooty petrol tank lock has been automatically unlocked and didn't locked, but after that I service many times and repairs by hero service centre but the problem doesn't get resolved. And hero service centre doesn't change my scooty lock, my scooty registered in agra and authorises dealer of hero is Rama motors, kargil petrol pump, agra... So sir o request you to plzz do some action to my complaint and my phone no is [protected]. Scooty is hero duet......
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding service

 selvam79 on Aug 16, 2018
Very worst service in darshan motors. Chennai-600019.
We have bought hero pleasure scooter 4 months back in the payment of full.
When we buy this scooter we unable to kick the kicker. It was very hard to kick. And we complained the service center in my first free service after driving 500 kms (Three months). They cannot resolve this issue and told to me you have to pay 250 rupees then we can resolve the kicker issue. It was no a our mistake. Because this problem in initial stage. Please assist me and do the needful

Take the necessary action to the darshan motors or
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro

 Charanjeet Sharma on Aug 15, 2018
Hello sir
I purchased new bike from aman motors.. Situated at sherpur chowk, khajuri khaas delhi 110094.
I'm visit there for 1st service of my bike but wrost quality of service and washing also
My bike sounds like an old bike it's engine is heating too much and clutch plates sounds... And i told the service engineer to check it and check it's timing chain sound but he told me that everything is ok..! This is your service for customer..?
And my bike is only some days old
I purchased it on 29/july/2018..
Give me solution asap
Thanx
Regards...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service unavailability at bikes auto ahmedabad

 Wasim Bukhari on Aug 15, 2018
Hi,

This is to bring to your attention with real disappointment that, after buying new passion x pro on 30th june, 2018 from your authorised dealer m/s. Bikes auto (Vijay cross roads ahmedabad) when i visited again for my bike's first service, they're saying that their motor for water is not working and they can do service of my bike but without washing. Alternatively, they asked me contact after three four days. When i contacted them again now they're asking me to contact after one week or else get my bike serviced at some other work shop, as their motor is still not repaired.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — continuous complaint of my new maestro edge

 ajushn on Aug 19, 2018
I have one Mastero Edge which I purchased on Year 2017 May. After some months it is giving continuous complaints. Main complaints are when reducing acceleration vehicle suddenly stop. Always facing starting problem if it auto and with kicker. When in riding vehicle suddenly stopping then cant start suddenly and facing problems in travel. Many times went to service center with theses problems. Still it not corrected....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero splendor +, year of purchase:- 2012

 Bhagat Manoj on Aug 13, 2018
Hi team,

I purchased my two wheeler (Hero splendor +) in 2012, wanted to complaint about the kind of services your authorised services centers are providing is not good, not even upto the mark too. Every time i submitted my byke for servicing they left something or the other & now my byke engine has been open twice within 22000 kilometers. I got my byke back today & the engine is making some irritating noice after charging about 15000 rs for engine & overall service of the byke. I am really not happy with the kind of services your authorised service centers are providing. Requesting...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — not getting the scooty registered even after receiving of registration fees

 Sudarsan Sau on Aug 13, 2018
I am priyanka mondal sau, w/o - sudarsan sau of vill - baikunthapur, p. O. Masunda, dist - north 24 pgs, pin - 743711, mob. [protected], bought a pleasure scooty on 07.06.2018 by cash inclusive of registration charge and insurance from auto ways, rajberia, north 24 pgs under cynosure manik's auto center. But till date the vehicle is not registered.in the period from 07.06.2018 to 28.06.2018 they did not apply for registration. They are making plea that the govt. Announced "no license, no sale" on 28.06.2018. Then, what they were doing before 28.06.2018. Now, i am facing lots of inconveniences & want...
Complaint comments  Read comments Complaint category Car Dealers

Hero Motocorp — wheel problem

 Sachin yadav sky on Aug 13, 2018
Mene pahle v ek bar online complaint kar chuka hu, but koi solution nahi hua hero company ke harda jile ke dealer ke landline number par fon lagao to bolte hai ye number finance balo ka hai. Meri bike kharidi jabse wheel problem kar raha hai mene es bat ki complaint do bar service par bata chuka hu. Magar problem aaj v vesi hi hai. Or bike jab 50 ki speed par jati hai to jhtke v marti hai...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — new super splendor 2018 engine noise problem

 Ankur Som on Aug 13, 2018
I have owned hero super splendor 3 month before. From the 2 day onwards engine is making knocking sound. I have visited the service center n number of time but they people never solve my problem. Every time they gave same reply like hero has made this bike like that only. Drastically engine noise are increasing day by day. Seriously i got exhausted with hero. I have already via customer care help line. After complain delear called me and ask to visit the service station, instead of solving my problem he gave the same reply that knocking sound coming from the engine is factory build it is default...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — duet

 kandala srinivas on Aug 13, 2018
Worst vehicle which is built by hero motors, it's like a ghost, bad experience and worst service authorized dealer in visakhapatnam, mvp double ratnam motors, my bike ap31du 1430 is not start by self its all ways start by kick, what are doing company, service centre both are service only commercially how do you know customer pain, i suggest hero please return back my vehicle with out any money....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — duet

 kandala srinivas on Aug 13, 2018
Hero motors we are very troubled buy your product which is worst experience of myself hero. Duet bike when the purchase date we noticed ratnam motors mvp, visakhapatnam many times but no body take any action, or understand the customer problem self is not worked when i start the bike which is starts kick, ladies use this bike hoe is it possible, what about your company represents doing our duty, please under stand solved this problem other wise hero motors return the vehicle we don't want money enough experience your duet ap31du 1430. Thanking you hero motors....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero motocorp bike splendor plus stopping on the road

 jaga bi on Aug 12, 2018
Dear sir,

I am jagadeesh,
I bought a new motor bike from hero motocorp and bike model is
Hero splendor+ i3s self start drum brake alloy wheel - i3s granite blue.
Since purchase 30 days onwards we are facing bike stopping problem. We have complained about this problem with hero motocorp and simply they are doing some adjustments and giving back to us then after service for days problem is not showing, after 30 days again bike automatically stopping in the mid of road while moving, if i explain same issue to dealers they said poor driving skills you have to improve...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — useless service of my new scooty

 Gourab Roy Chowdhury on Aug 12, 2018
I gourab roy chowdhury from howrah west bengal. I bought a hero maestro edge on[protected]. 1st servicing was done. But the authorised service centre of hero just wash my scooty and change the engine oil & they also use fuel (Petrol) from my scooty fuel tank for final brush. I want to know that this type of cheap service provider by a popular company named hero motocorp...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — poor service

 Harender Drall on Aug 11, 2018
Dear sir/mam
My name harender
Pn.[protected]
V. No. Dl4scu2177
From my first day there is a noise concern. And i can not go to the service center again and again. (This time they did not have fix till my scooter cover, what would they do? Do not disturb anyone so distraught to send a new one. Now tell me what should i do?
Dealer name m/s upper india trading co p ltd....
Complaint comments  Read comments Complaint category Car Service Centers

Hero Motocorp — vehicle service not doing properly, problem as it is.major issue

 Syedafzal on Aug 10, 2018
I have been purchased mastro edge at Superb Moter, Hardoi road, Lucknow. And getting service there, I have get service 3 times from purchasing, I have finding some major issues like average and startup problem but no one looking my problems that's why I complained you, I disagree your service person and service. Resolve the issue.
Vehicle details.
UP32 JF 5981
SYED MOHD AFZAL.
[protected]....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — my bike gear not work properly

 dhirender mandal on Aug 10, 2018
Dear sir i was purchase a new hero super splendor no date 16/04/2018 but my new bike gear not working properly and its horan also not working properly my bike engine sounded on 50km speed last time i serviced my bike in oswal motors pvt ltd kh. no- 848 main road burari delhi 110084 but they are not doing there work properly.i am facing same problem again and again please sir do some thing tell service center people but they are doing nothing please sir help me. my bike number is DL8SCH2448...
Complaint comments  Read comments Complaint category Fast Food Restaurants

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