Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2306
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2492
down
598

Phone:
Phone:
up
1174
down
296

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2306
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (352)

Hero MotoCorp Complaints & Reviews

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Heromotocorp — hero maestro headlamp and speedometer wire breakage issue

 nitinjadhav24882 on May 6, 2018
I have purchased hero maestro on 23 june 17 in nashik maharashtra since then i have faced below issue several times.
Issue - head lamp bulb breakage and speedometer not working
This issue i have faced 3 times.
This issue is not getting resolved, so i want it to be resolved or i want my money refunded.
Headlamp broken thrice, water is also getting inside headlamp while washing, speedometer also not working.

Name - nitin jadhav
Contac - [protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — company manufacturing defect

 Afzal@786 on May 6, 2018
Dear sir i have purchased super splendor from up automobiles haridwar on 6th april 2018. On 7th april i seen there is no welding on chasis on my motorcycle manufacturing defect by the company i reported this to up automobiles haridwar for replacement of my motorcycle kindly do the needful i am attaching invoice and photograph of motorcycle. Kindly take the necessary action i m waiting for ur revert....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike insurance not working properly

 Arun Kumar Shishodia on May 5, 2018
Hi this is prashant kumar shishodia
Maine apni bike 25dec2016 me li the mera accident hone ki vajha se bike toot gayi maine showroom par jake sabhi saman likhwaya... Aaj is baat ko 25_30 din ho gye h... 2may ko mai apni bike show room pe khadi karke aya tha abhe tak koi ummed ni dikh rahi h... Saman bhe tukdo me ara h.. Insurance vala kab aye kuch nahi pta... Plz inquery kare taki hum age bhe hero ki bike lete rahe... Dhanyawad...
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp — front right side shocker leakage and back wheel alignment problem

 RSN4me123 on May 5, 2018
Dear sir/madam

I have purchase a spender + 13/aug/2017 hero motorcycle from singla agencies prahladpur badarpur, after 6 month i am getting issue in my bike front right side shocker leaking and back wheel alignment problem and then i am going to singla agencies and they said to me its not agencies problem its your problem so please look into this matter now tel me what will i do.

My name rahul kumar sharma
Mobile no [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service of bike

 Mastii on May 5, 2018
The service of bike is given in charge with approx. Time of 3-5 hrs. Which is not justfiable. It's lot of wasting time. Although in booklet of co. Given that the service is free but they charge fees for the same.
The service centre of hero motocorp is very bad. I visited hero motocorp agency taken by nirmal motors for being servicing the bike. But they give me time of 3-5 hrs. For service a single bike. If mechanics are not sufficient then why we bear our time loss.
They wasting the time of their customers which is not good practice. To save mechanics cost they play with customers...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — vehicle problem

 Nid@p on May 5, 2018
My scooty is hero pleasure mp15 mx 0714. When the day i bought n right now i'm facing the same problem that it's not taking self start. I contact the showroom but they are not giving satisfying answer. I went there 10-12times but still facing the same problem. They fixed it sometimes in 2-3days but next day it does not not support self start. I have to kick my scooty every time that i can't. Facing the problem from 7months. It's pathetic....
Complaint comments  Read comments Complaint category Universities

Hero Motocorp — engine problem

 Giri Kishore on May 4, 2018
I brought the hero glamour (He) (Drum self cast) two months ago i am facing lot of problem from one month in show room they are not solved my problem i went to show room 5 times no use my bike no ap 21 cc 0736 i brought in andhra pradesh, kurnool, district yemmiganuru geethika motors. They are simply doing corpater cleaning now the problem cleared they are saying. After 5 days same problem i am facing i want percent solution on this please help....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine problem

 chandandi on May 4, 2018
Engine problem
I am the owner of achiever 150cc bike... I also had with the cash payment.. I purchase the bike jst around 2.5 mantho ago... The engine of the bike get missing part in running condition...&i have discussion service centre deoghar (Demend money) on bike... I am suffered from the services of ur company and frusted as the company not at all on ur words as they said before...
Solve my problem as early as possible...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — splendor/ engine fail at 6000 km

 inderjeet rohila on May 4, 2018
I have purchased splender + bile, in 2nd free service the engineer find only 450 ml engine oil at 2nd service, then in 3rd free service engineer find 330 ml engine oil in that, & i raise a complaint, there after they check & found 200 ml oil

Now what should i do, what the service center do if they found that in every service they found 70% less engine oil in engine.

3000 km service 450 ml oil
6000 km service 330 ml oil
8000 km run 200 ml oil

Hr 26 dh 9060...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — unsatisfied customer service

 Vamsi Krishna Naik on May 4, 2018
I have purchased hero mastero from phoenix motors (Habsiguda, telengana).

I purchased mastero last week and drove for 4 -5 days, i went out of station for 3 days and now my bike iginition is not turning on even when i try to start vechile using kick start its not working. I called multiple times to showroom number but no response. I informed the same to hdfc finance person, he transferred call to one of the service executive. He insisted me to get vehicle at service center. I informed him even kick start was not working but still he want me to try and get vehicle at service station...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — servicing of bike

 Harshad Pahune on May 3, 2018
Hero showroom servicing, i give bike for servicing on 9.30am and they give complete servicing time 3.30pm, till 5pm there is not any processing on my bike, when i ask how much time required more for servicing then they use swear words, then i meet that manager and told all, but they will not take any action on that... At the time of buying any bike they told we give best service etc, but very bad service and servicing is given by the hero motocorp, main thing is my whole time from 9.30am to 4.00pm is waste and even the mistake by them and they use swear words on me, now again 1-2hours taking for...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — ignition lock not working properly

 singh78272 on May 1, 2018
As i purchase a new hero splendor vehicle (Hr29ap5441) from the showroom of hero moto cop (Tewatia hero ballabgarh), its my sixth free service this time, and vehicle lock is not open (Jaam) easily when locked, as i told this the same to the hero service centre (Shiva motors ballabgarh), they refused to change or repair the lock and told me to change it in insurance. I want to change my vehicle's lock free as it is my sixth free service. If you resovle my problem then its ok, otherwise i will filed a case against hero moto cop.

Thanks
Atul singh (Vehicle owner)
Vehicle...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike purchase upto 21 month but blue book not received till date.

 bullikaka on May 1, 2018
To,
The service manager
Hero motor corp. Ltd
Kolkata-700091
Dear sir,
I have purchased a hero glamour on 17.06.2016 from rashbehari motor (Ph no.[protected]) kancharapara, dist 24 pgs north west bengal - pin-743145. Purchasing mode was cash, but i did not received my blue book, i have contact showroom many times for provide me blue-book, but every time showroom staff replied that after one month, now it is crossed 21 month, this is an cheating with customer. Today (01/05/2018) showroom staff misbehave with me and he replied that it is not our responsibility....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service center workers are broken my bike side case

 Murali Veluguri on May 1, 2018
Dear sir/madam
My self murali regarding my bike 5th serviceing given to hero serve center name sridevi showroom in kavali nellor district after service side asfs printed case is brake i asked your workers are angry with me before service case is good after i check that is braked so please solve my problem
Thanks
Regard
Your customer...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — crack found at tire

 paveghosh on May 1, 2018
Hellow, i am pavel ghosh. I perchased a hero super splendor byke at rudro automobile, burdwan, west bengal at 29/06/2017. A crack has been found at the back tire since 8 month of purchased. I complen tow times at hero service centre. They told that they will call me soon. But, still now they have not called me. Why i use defective tire? I must be greatful to you, if you resolve my problem. Thank you....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — breaking of bike doom while in servicing

 anilkumarbethapudi on Apr 30, 2018
Consumer name:anilkumar bethapudi
Model : hf deluxe
Vin:mblhar231h9g49666
To day that is 30/04/2018, my bike is given for third free service with out any damage, but while receving time my bike doom is broken and it is sticked with gum. I asked the manager but he did not respond well. And saying that it is already happened. They are saying that go and clim the insurance for it, or leave the service center
Varam auto service center, day & night junction, srikakulam, andhra pradesh, india...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike service

 Mervin christi on Apr 30, 2018
I Mervin Maheshkumar Christi.
I am Regular Customer Of ur Hero Company.
I Support Hero Moto corp.
I Request You to take a Proper Step On my complaint.
Today I Submitted My Bike For Paid service.
The Problem Of my bike was About Aceleter wire. it's Damaged. and It's Dangerous For Driving.
so i submitted for it at service station.
the Service Manager taken my bike for this Problem.
When i reached for delivery of my bike.
the problem is not solved. they told me that they Do not have Aceleter wire in Their Big service station. and they Charged...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — accidental damaged parts not replaced since more than one month time

 ankur8155078555 on Apr 30, 2018
Hi, my new maestro edge, soothing night star model met with an accident on 28th march2018 in which the front parts got damaged and need to be replaced. Insurance surveyor cleared the claim on 31st march18 and since i am struggling to get my scooty back, even after my regular follow up and calls i got the same reply from the showroom that we have not yet received the parts from hero, the purchase order date of the parts is 5th april18. I want to know is so much time is required to dispatch the parts from the hero company? In this way how you will be going to manage all over india service? I think...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — charging point not working its working only when engine start.

 ranjita kabiraj on Apr 29, 2018
Dear sir
I have purchase a scooty hero mestero edge as on 04 april 18. And i face some problem with a long time that in side of scooty charging point is not work so i visit 2 time hero power moter showroom sector 4 bokaro jharkhand and said the problem. 1 st time his working staff checked and said that the charging point working (Without testing) but don't charge during running condition because running time voltage suplly is very high so may be your phone will blast. So i can not charge during running time. But after off the engine the charging point not work.
Then i visit 2nd time...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine quality is poor

 Dhananjay Jha on Apr 29, 2018
Dear concerns.
I am 25 years old hero bike user for personal and professional use before five month i was purchasing one hero glamour bike in cash and within this period bike giving smoke as well. Its such big surprise as 25 years user. What is solution for this problem.in this case bike will be replaced or engine will be replaced. I am sending you the details please resolve asap.

Number :br07ab2154
Model : glamour drum selfcast

Thanks and regards
Dhananjay kumar jha
Area service manager videocon...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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