Hero MotoCorp Complaints & Reviews

I have purchased a new Hero Pleasure-Xtech on 26/10/2022 with advance booking of Rs1100/- during Diwali.Diwali offer was to get Goodlife gift voucher of Rs4000/- after billing.
After payment I didn't get Goodlife voucher link and contacted the same showroom.They verified and informed that mobile no entered in Invoice was wrong and after RC copy upload mobile number can be changed and I will get the link.
I visited the showroom very ofter for the issue and after all the formalities, till date I didn't get the link and now they are approaching me to pay extra abt Rs3500/- as they qouted for wrong variant.
More than 2 months over but issue is unresolved till date.

Wheel got theft while given service in authorized hero service Centre- Radha motors Tambaram chennai. All the emp in that showroom are behave like rowdies and impose rowdyism on us while asking this replaced wheel.

My vehicle no TN22DU8248, purchased during sept 2021.Hardly after 6 months i used to face regular problem on front handle bar pulling to one side, pickup issue, break noice, and regular engine off during driving, when i inform the person who takes service request will tell all will be cleared, when returning the vehicle another service person will do test drive and will inform all are fine, but hardly within 2 -3 days all problem will re occur. To my surprice when i gave for service in novemeber they said clutch plate is weak and need to be replaced and blaming me on my driving .I own splendor since 2003 do you mean i change my clutch plate every year?

i need your intervention in replacing my clutch plates free of cost.

I doubt the service persons at mohana motors in velacherry are not replacing the parts as mentioned in bills raised by them, for ex in november they changed rear break shoe, again when i gave the vehicle after 20 days they say break shoe gone.I have bills to prove them.

I need your intervention to change clutch plate free of cost.On 30th dec when i revisted to raise complaint they say its chargeable so i refused to give for service. After some time i received a message a person will contact me with in 48 hrs no one contacted me. Generated in[protected]

waiting for your reply to take next course of action

I was purchased hero passion pro on aug 2020 . When the running the bike slow speed suddenly off mode, we rise the complaint in your dealer deepa motors rajapalayam -626117 not arrest the complaint . Last two years we arise the same complaint but no one arrest the complaint. You need intract the dealer take adquate steps for me.

Bike no : tn84 k 3231
name : i periakaruppan
contact details : [protected]@gmail.Com
ph: [protected]

I'm Sudheep from Chennai my bike number is TN-13 Y-6841. I bought Hero Splendor X-tec from Srivari Hero located at Chennai Thirumullaivoyal on August 28th. From the day of purchase, I experienced problems with the bike which were cleared one by one later but I had an Engine Off during running complaint which was not cleared from the date of the purchase till now. This problem already existed on the old BS6 Splendor so I enquired with the Sales Representative whether the problem exists in the X-tec model also but they said No. The issue was cleared by changing the pump and now everything is resolved, that's the reason that I wanted to purchase the Splendor X-tec bike. But now the same problem started with the X-tec model also. I approached the showroom and complained about the issue, they took my bike for service and said there was a minor problem with the sensor which was corrected and my bike is ok and the problem will not repeat but after 3 days of service the problem again started and this time, they told they will check thoroughly and clear the complaint and they returned my bike claiming that all the sensors were changed newly and well-tuned. This time also the service was not helping the problem started again in 2-3 days and this was happening repeatedly. During the second service, I again Highlighted the problem, and this time they told me that the i3s System had issues and was also newly changed but the same repeated. I made a complaint every time to Hero Customer Support they promised that the issues will be fixed by the showroom and every time I call to make a complaint, they are providing different department Manager's numbers that they will be assisting me and sure the problem will be cleared but none of them were helpful. I dropped my bike for service regarding the same complaint more than 10 times but was useless. Last time I made a complaint to customer care and I asked for a replacement since every time I make the complaint the showroom executives said me that I'm the only person having this issue with the X-tec model and this time the customer care gave me the Territorial Manager's number and he assured me that problem will be cleared up surely for this time or he'll look for a replacement and after completing the service the showroom executives called and told me that my bike was ready but I demanded them to ride my bike for few more days and confirm themselves that the issue was resolved and does not repeat again. But the showroom executives only drove for a total of 15-20 km and assured me my bike is ok. When I went to check my bike, they are showing me a new set of guides and rules of how I should drive the new model bike which is purely impossible by humans and can only be driven by programmed robots. I again got my bike back and was ok for only 2 days the problem started to rise again I called the Territorial Manager (Ravishankar Chennai) and made the same complaint and asked for a replacement for my bike which he assured me but he told me that since the problem is unidentified, he can't make a replacement as I'm driving the bike in a wrong way. The guides which the showroom claims were not even mentioned in the Owner's Manual also. I'm helpless now and I'm bringing this to your knowledge, kindly do the needful which you can do at your best. You can contact me through,
My email is: [protected]@gmail.com (or)
My Mobile is +91-[protected].

From
Tayyab
[protected]

To
Indian comsumer complaints forum

Sub:Hero Agency dealer's RC registration and insurance charges for overcharging and not behaving well reg'
respected sir
Regarding illegal collection of RC registration and insurance amount of dealer

We bought a splendor plus bike on 17/06/2021, I availed two service from Hero MotoCorp, unfortunately I did not have time to avail all the five free services from Hero MotoCorp . But still it's just been 1 and half years from the date of purchase and having a fuel pump failure is not acceptable, I had to pay the money for replacing it, from the service center they told that it's not claimable . I need a claim for Fuel pump spare that I paid for which is around 2, 675 .

Respected sir,
I would like inform to you that. My Name is Rahul Kumar yadav S/o ramchandra Yadav .i was bought bike from manak service centre sherghati gaya bihar. my vhicel number is BR02BB3893. the starting problem is going on since the purchase of the bike .i have given this infomation to the manager there many times, whose recording is with me. manak service center is very misbehaved with customer my battery was problem when i bought the bike but they didn't pay any attention to it.I am worried about my bike from last 2 years no one is helping from manak service center.i am request to you please take action as soon as possible early.

For us poor family a small bike is a big dream

Thanks Regards
Rahul Kumar

Hello dear sir and mam,
I have an issue regarding insurance claim department

There was a person named Atul Sharma in insurance claim department who had argument and shown his arrogant attitude after done my bike claim.

Company name
U.P. Automobiles Pvt. Ltd.
Roorkee
Hero agency

Please tell him to change his arrogant attitude.

I bought Hero super splendor bike on 27/10/2022 from Hero agency Pilkhuwa Uttar Pradesh, and now not even two months completed it is creating problems regularly,
Now its battery is totally dead, and they're charging ₹ 250 for replacement of dead battery, even this is in warrenty.
Hero Motocorp Bikes and services both are worst.
Don't purchase any vehicle of HERO (ZERO).
TOTALLY WASTAGE OF MONEY.

I have buying the bike in before 7 months. this is speedometer is damaged. very worst product is hero

My Passion Pro BS6 Bike while riding gets off condition repeatedly when releasing clutch & brake, i dont know the reason why it is happening. Contacted the service center but they are not solving the problem, i am now really fed-up with buying this bike.

I have insurance for my Hero (passion pro ) bike. Bike No. DL3S ER4778. I have purchased in 2020. I had bike accident recently and went to hero service center named as Pashupati motars service center IGNOU Road, Maidan Garih New Delhi. It has been arround 12 days. A person working there said, only some parts can be changed by the confirmation of insurance company. They denied to change all the damaged part. Then, how customer can trust on brand and insurance company. At the time of buying bike, they're saying they will provide all kind of support like insurance and all. I request you kindly solve this issue. If you can't do that. I'll further take action.

Ear sir/medam,

My registered mobile number with hero is [protected], bike registration number is GJ05HU4509, now its cross the limit of tolarancy of i suffered and its disturb my routine also, check my details from you record how many times and how much extented i suffered? since from my first complain i am writing many issue is still not get resolved, looking into ocnsideration i think hero sell bike to just learn problem instead to serve to customer.still my bike get frquenty off, display get blank while pushing self start, after thst has to start with kick, due to this issue electronic system of bike get affected and will be injured, gear shifitng issue, has to push 2 times to shift the gear, Is it look like i purchased my bike to place at service center, when i visit for serviced my bike person told me that their is time remain to serviced your bike, when next time i visit he told me that your time period is over, what kind of staff you selected?
on my last visit for serviced, managertold me that its not shown that your bike get serviced till today? Is this my responsibility that servecer record shown in your system or not?Is i have access to to your system to check the record? Now its over of my limit and replaced my bike because i suffered too much, do for this action of replacement of bike to move me in compulsion with legal action for my hard eared money. my dealer is JALARAM HERO SURAT.
Reply me witihn 48 hours of receiving this email, further its treated as non replied and move for further action.

Hoping you understand level of my suffering and awaited for positive response.

Thanks a lot.

Dear sir/medam,

My registered mobile number with hero is [protected], bike registration number is GJ05HU4509, now its cross the limit of tolarancy of i suffered and its disturb my routine also, check my details from you record how many times and how much extented i suffered? since from my first complain i am writing many issue is still not get resolved, looking into ocnsideration i think hero sell bike to just learn problem instead to serve to customer.still my bike get frquenty off, display get blank while pushing self start, after thst has to start with kick, due to this issue electronic system of bike get affected and will be injured, gear shifitng issue, has to push 2 times to shift the gear, Is it look like i purchased my bike to place at service center, when i visit for serviced my bike person told me that their is time remain to serviced your bike, when next time i visit he told me that your time period is over, what kind of staff you selected?
on my last visit for serviced, managertold me that its not shown that your bike get serviced till today? Is this my responsibility that servecer record shown in your system or not?Is i have access to to your system to check the record? Now its over of my limit and replaced my bike because i suffered too much, do for this action of replacement of bike to move me in compulsion with legal action for my hard eared money. my dealer is JALARAM HERO SURAT.
Reply me witihn 48 hours of receiving this email, further its treated as non replied and move for further action.

Hoping you understand level of my suffering and awaited for positive response.

Thanks a lot.

Hi Team,
i had raised a complaint with the [protected]@heromotocorp.com related to my recent bike service issue with a Hero Authorized service center where they claimed my Joy ride service is expired before the valid date, as per my Knowledge the AMC service purchased was for 4 Service per year but when i questioned them about the same they failed to respond nor submit me the last purchase of the JoyRide invoice details, i tried reaching out to the Hero Moto corp but there customer service is so bad that they have not responded.
This kind of act from them has costed my additional of 400+ in my service bill. and i have noticed some issue with the Bill the 'Max Motor Rajajainagar, Bangalore -10' been charged to the customers for whihc both the service center nor the Hero Corp is ready to respond.

9/8/22- General Service and Pinion Assy Starter replaced
10/8/22-Starting Problem again, scooter placed for correction.
10/12/22- Petrol Leaking Problem- COCK ASSY FUEL replaced
11/12/22-Sunday, Same problem again exists. What can I do now ?
For Proof of evidence, Bills are attached here with.

Thanking You,
Sindhu.P S

I bought my hero extreme 160R, vin number MBLKCU031MHM00013 from HITECH HERO SHOWROOM in kolkata on february of 2022. during purchase the dealer fitted my tyres with tyre pressure monitors for an extra price of rs580. from the very beginning air from both tyres drench out at an interval of 24 hours approx. on complaint the dealer removed some rubber flaps from the tyre but the problem persrists. i have repeatedly approached the service center only to hear the reply that they could do nothing. under the circumstances i cannot ride my bike as its tyres dont hold air and slips very frequently. i can have a serious accident anytime. the dealer has blatantly said that he will not replace the tyres, i have complained multiple times to hero motocorp helpline but got no reply. please help me. this is not just expected from her

Sir mene super splendor khridi thi last year December mai last month chota sa accident ho gya phir mene insurance claim kiya sir 1 mnth se na to koi part aaya h na mujhe bike mile hai or meri bike b service center wale k pass hai or service center koi satisfied jwaab b nahi de rha h wo bolta h ki jab prt aayga tab hogi meri bike whi h or na koi bike di mujhe use k liye ya to mero bike wapis chahiye nahi to wo tooti huyi hu wpas chahiye bhot hi bekar service h hero walo ki smjh gha hu
Naam shadab
Mo [protected]
Bike no UP20CA3218

Naam shadab

I purchased bike in last 2021 from that day starting problem begin and i continously complain and getting back bike wd same problem . Two days and three days bike keepi g in agency problem cannot find from All technician . (Bike Purchased and all Services from Plaha Automobile Mukerian )...