Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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3212
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3640
down
879

Phone:
Phone:
up
1812
down
443

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
3212
Pending
0
Resolved
69
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (544)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — service

 [email protected] on Aug 7, 2019
Day one like bike purchase related clutch issue till not solved they said next service will be solved now i have done 3rd service
I have done 3rd service on 5/8/2019 some noise coming in chain cover then next day 6/8/19 tuesday i visited then they are worked on it but noise again started they are not seriously on it
Please solved the issue as soon

Bike details
Spelndor plus
Purchase and service done in bellad hero hubli

Thank you
Regards
Firoz
[protected]...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — bike not started properly

 Gauravg879 on Aug 7, 2019
Dear sir i purchased new bike 31/03/2019 day I have purchased new GLAMOUR FI-125. Kicked many times but not started 1st start the problem this vehicle staring problem check the all electric lines and 3500 km heavy engine noise i go to service station concerned the problem again anad again i not need to open engine because new vehicle i need to exchange the vehicle please solve the problem sir...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — am complaining against your auth service centre m/s sunny motors, kanika square, cuttack, odisha.

 Dilip8520 on Aug 7, 2019
I do have a pleasure scooter which is given for repairing to m/s sunny motors, auth service centre, kanika square, cuttack, odisha since 05/08/2019. The scooter is pending for a speedo metre. The workshop manager is unable to say me when to deliver me the scooter.
Am misbehaved by the manager and the supervisor. Kindly resolve my complaint as early as possible. Otherwise i will take help of the court of law....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — activa 5g - on road side engine problem

 JigneshD on Aug 7, 2019
Hi
I purchased active 5g from authorised dealer in mumbai dated 15-aug-2018 till now (Within 1 year) it's engine & battery problem not resolved. Engine stopped 4-5 time in a year on road. I face many problems during a year.

Dear team
I don't want my active back. I am returning back to company. So return my money back

From the date of purchased, i suffer a lot, three months ago its battery stop working. Hardly i managed to take it in servrce center but they temporarily worked on it and again after just 3 months i have similar problem

Jignesh...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro 110

 ca.arif777 on Aug 7, 2019
I have submited my passion pro 110 at bhawani auto agency, sardhana, meerut UP before 1 month, they are not work on my issue with my byke. The registration no. Of my bike is UP 15 CS 4912.
Registered mobile no. is [protected].
I have complaint on 05 Aug 2019. Wheather you co ordinated with the abovementioned authorized service center? Please provide the details, i just wanna to raise complain against the mention service center.
Thanx. With Warm Regards:
Arif Malik.
M.N. [protected]...
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp — maestro edge starting problem since I bought

 Amarnathg on Aug 6, 2019
Dear sir, this is Amarnath Reddy from Hyderabad. I purchased Maestro Edge in the year 2018 bearing 'chasis number - MBLJFW017JGA04511' ; Engine Number - JF33ABJGA03433' ; 'Registration Number - TS08FZ 1537' from 'Shiva Automobiles, JNTU-KPHB, Hyderabad. I think they gave me fault vehicle. It has got starting problem in the first week it self either kick or self. And the same problem reported several times and every time they replaced the battery. Last week also I have it for 5 th service and after 5 days it did not start. I was in traffic and It stopped all of sudden. I took to the same service...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — rithala metro motors cashier miss behavior

 Davinder k on Aug 6, 2019
Dear concern,
This is to inform you that, i am very disappointed with hero bike service station at (Rithala metro moters), last week i had gone to same service station for my bike 1st service, when i describe the issues in my bike to service man, he will not attending me properly, also when my bike service is done, i have go to billing counter, the cashier man mr. B. R. Mishra is very rude with me, his behavior is very bad with me. When i told him how you talk with the customers, he said (Jiska bolna h bol de mera naam b. R. Mishra h)

I will never go again this service center,...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — non cooperation of staff.

 Nareshkumar V Jadav on Aug 6, 2019
Sir
I have purchased hero glamour fi model in month of april 2019. From the date of purchased, i suffer a lot, bike is not starting with kick in morning. Starts only after 4 to 5 kicks. Today i have given in your service center at vadodara near pandya bridge. Your staff told me that it will take 2 to 3 days to repair and approximate expenses will be nearly rs. 1200/-. Only one free service is done so far. I request your staff that when i came in the morning to my office, it was in well working order. Plz do needful at earliest....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — about bad service of battery and engine

 Amit Dhull sonu on Aug 5, 2019
I have hero mastero (Hr48c 3519) and i bought it on 14feb2018 from tosham, bhiwani (Haryana). Three months ago its battery stop working and kick also didn't work. Hardly i managed to take it in servrce center but they temporarily worked on it and again after just 3 months i have similar problem. Your service makes me very diappointing and i never suggest anyone to take a bike or scooty from hero motor shop.

Name-amit dhull
Mob.-[protected]...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding servicing

 Salil Kumar karan on Aug 5, 2019
From service center, call me that your 3rd servicing has lapsed. According to service book for 3rd service it is 260 days or 6000 km. My super splendor is purchased 22nd jan 2019 from sakchi show room. When l object on 3rd august at service center slag rd. Bhuiyandih jamshedpur jharkhand. They told me servicing will be done. L told them days & km is not now reached. Why did you call me? After 2nd service bike has ran only 1000 km. I complained some problems but the mechanic just remove the dust, washed, filled nitrogen and handover me the bike. My bike no. Is jh 05 ch 7468....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — issues occuring in bike's performance during rainy season

 poorvigoyal6 on Aug 5, 2019
I have bought a maestro edge in november 2017. The bike working fine but after using it for 5 months. I started facing issues as the light bulb fuses in a day or 2 after installing. Indicator sensor failing frequently. The bike is also not giving the promised average. I have shown in the service center, they charged me every time and the issue occurs again.

In the rain, the bike is performing really badly. It stops in between if drive during rain. Then after kicking, and blowing some air in the petrol tank and working on it, it automatically starts in 1/2 hour again. I am facing this...
Complaint comments  Read comments [5]Complaint category Motorcycles & Scooters

Hero Motocorp — vehicle no. dl7sam7665 cd dawn rc not transferred by dealer. [Resolved]

 Advocate Nitin Dixit on Aug 4, 2019
Dear team,
Himgiri motors, a 74 main road kanti nagar near, krishna nagar, delhi 11005, launched exchange offer in 2011, i exchanged my cd dawn bike registration no. Dl7sam7665 in this offer on dated 20.11.2011, and all original documents submitted along with form 28, 29, and form 30 to himgiri motors. But after 8 years to till date company has not transferred the the old rc in his name still my name is showing on govt. Records.

Therefore, it is my humble request to you that please take appropriate action against himgiri motors so that further no body can cheat to consumers,...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — new bike service not done

 Pawanrob on Aug 2, 2019
Sir i buy new bike on 10/5/2019 and after 500 km across i went 27 july 2019 dadri hero agency on loharu road date they told me direct 3 rd service bcoz in their software warranty start on 10/01/2019 i said this is my loss check my details said (Hansi agency haryana saini motors) fault bcoz i purchased bike this agency i contact too they tell 2 days wait but till now i wait for my solution.. Sir after purchase warranty start how can do this for this i wait for bike first service. Sir i hope you solve my problems as soon as possible.. Thanksq...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — hero splendor bike paper, not received

 ashwanisingh8909 on Aug 1, 2019
सर में अश्वनी कुमार मोदीनगर जिला ग़ाज़िबाद से. मैंने नई बाइक हीरो स्प्लेंडर श्री शिव शक्ति ऑटो मोटिव खसरा नंबर 28, 29, nh -58 मेरठ by pass रोड near मोदीपुरम से purchse की है. जिसकी puchse date[protected] है. मुझे ये शोरूम वाले बाइक के ओर्जिनल पेपर नहीं दे रहे हैं, आज four month हो...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — hero passion bike rc book

 svm1981 on Aug 1, 2019
Myself shailesh from uhdana, surat, we have purchased new bike hero passion from sadaguru automobiles/auto city - udhana, surat but six months has been overed and still we have not recd rc book. I went to showroom and asked but they are telling you have to go to rto office and ask we can not do anything, i told its not my work, you have to get it done. But the ownder is very rude and telling i will not give rc book whatever u want to do u can do....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero passion xpro major problem no solution

 himanshu.lodhi on Aug 1, 2019
I had purchased bike 1 years back, now there is problem with hero passion xpro, i am facing problem regular problem of self from the date of purchase bike, my bike having 5 years warranty also, at the time of last service of my bike service center charged charge of resole problem of self. Also yesterday at night around 12:10 am when i riding bike my bike was automatic off and after that bike is not stating, currently i am in faridabad and not able to go to the service center (Hans automobile), because service center in delhi. No solution provide by the service center, dealer, so kindly let me know...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — bike not working very bad conditions

 Karunakarn on Jul 31, 2019
Dear sir,

I am karunakar jha
I bought a new motor bike from hero motocorp and bike model is
Hero splendor+ i3s self start drum brake alloy wheel - i3s granite blue.
Since purchase 5 months onwards we are facing bike starting problem in my bike no self work no cick work properly automatically very bad conditions and stopping in the mid of road while moving, if i explain same issue to dealers they said poor driving skills you have to improve your driving skills. I don't want to take risk by holding this problematic bike. Either i wanted to return this to hero motocorp...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding mismanagement at service centre.

 RakeshSwami on Jul 31, 2019
I handed over my bike splendor under job card no 21317 02-rjc[protected] for service. I was told that i'll receive a call when the bike is ready for delivery, without receiving call i should not come. I got no call for two days. I tried to contact on the no. Sent in sms but that no. Was not in use. I went next evening to receive it and came to know that my bike was ready for delivery on yesterday. When i complained for not to inform me and not to provide right mobile no. To contact, there was no satisfactory reply. I contacted work manager personally to complain it. He took no interest in it. I...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — found defective wheel

 Maddy yadav on Jul 31, 2019
Hi team,
I had purchased one splender i3s bike on 9th July from Shri Shyamjee auto wheels Pvt Ltd Mohkam pur Meerut. But I found a dent on its wheel. And when I visited the hero center then they were said that this is not a dent.
Please help me to get a change part of wheel.
Thanks and Regards
Ram Prakash Yadav
Contact No. [protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complaint against goodlife card.

 Ramapremananda Maharana on Jul 31, 2019
Why hero motocorp give goodlife card. Dealer points badle gift deneko mana kar rahe ho, bo kehete hai ki only service karne baqt gift denge. Or pending gift bhi nehe de rehe hai. Unka bolna hai gift hum apne paise se kharid te hain to hum apne phide se hni denge. So mera quastion gift unke pese se milta hai yaa company se. Showroom main koi gadi dhonebala nehni hai. Enginer khod byke service karne baad khud jesetese byke dhoke customer ko dete hain. Ak delar debesh motors, padampur, odisha. Ak washing person nehi rakh sakta. Main engineer se baat kar raha tha to unhine bola 6month above koi nehni...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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