Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
India - 110057

Customer Care Phone Numbers and Contacts



+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (312)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — poor service

 Syed Nafees Ahmed on Feb 8, 2018
I have one hero duet bearing registration no. Up -78 em 1574 bought from northern motors vide their invoice no.10035-02 sinv[protected] dtd.26/10/2016. I have been pursuing your service dealer m/s. Hero silver fazal ganj kanpur for replacement of fuel tank lock which is defective for last one month. It is very surprising that for last one month he could not arrange a simple lock. Is it kind of service offered by a reputed company. I am unable to use my scooter and it is lying in his work shop. I request you to kindly get my job done at the earliest....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — new bike soccer and starting problem

 sanjibgayen on Feb 8, 2018
I bought a new hero super splender last sunday i. E. 4 th february 2018. But the soccer of this bike does not work properly. 6 th feb dutta automobiles my distributor change this soccer. But an another problem may arise when i came back from showroom. Bikes stop many times on national highways. This is very painfull situation for me. I want to change this bike. What can i do. Please do the needful....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp Limited — motorbike chassis very poor product using

 Umesh. Singh on Feb 7, 2018
Subject: hero moto corp. Quality - a serious concern

I have purchased a motorcycle (Model - passion pro type of body solo with pillion) vide chasis no. Mblha10a6ehd06444 & engine no. Ha10enehd18312 through sehgal automobiles (Faridabad).
I am checking on january month. I found that - it's chassis has broken from below side. It is very poor quality priduct using in manufacturing of chassis of hero motorbike. It is dangerous for an incident.

I have send the gmail nobody reply or take any action for this case.
Name - umesh singh - [protected]/[protected]....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — clutch plate and engine m/oil

 krpankajssb12 on Feb 7, 2018
Sir i have purchase one hero speledor + bike from patliputra agency patna as on 04.02.18 sunday. bike owner name anil kumar singh.
sir the problem is this on dated 06.02.18 the bike suddenly get off and not start then i have taken nearest hero agency jai mata agency, dehri on sone. after checking by the agency mechanic they say that the engine oil are burnt and clutch plate are also burnt. when i talk with patliputra agency about this problem that how can engine oil will burnt in only 02 days they not help us. how can engine oil will burn in 2 days. help us with hope. my mob no. is [protected],...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — air filter air receiver cover is broken

 S.banik on Feb 7, 2018
I have to respectfully state that i purchased super splender sx drs cast black red from niladri motors, math chowmuhani, jail road, agartala 799001, satte code 16 contact[protected] on 2/2/2018.
Next day 3/2/18 when i opened bike seat then i saw that the air filter air receiver cover is broken.
Then i went to the showroom and told the problem to the manager and demand to solve the problem. But he disagree to solve it.

So i humbly request to the authority to take proper action to solve my problem....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — delayed servicing for hero glamour,

 Prabirglamour on Feb 6, 2018

I purchased my hero motocorp glamour - bsiv disc from balaji motors (41b diamond harbour road) on 18-oct-17. 2 weeks ago some irregular noise was audible from the engine also self ignition & head light stopped working.
I submitted my bike to the same dealer for servicing (First servicing done as asked) on 27-jan-18 (Job card no.[protected]rjc[protected]. But they have not yet given me my bike back.
After repeated follow up i am still to get a date from them as to when i will receive my bike.
Solicit your attention to the matter....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service problem

 Jagadish D B on Feb 6, 2018
After my second service done to the splendor plus bs4 and i3s with in a week my bike arises engine problem as when starting the engine with clutch the sound arise on engine as some breaking metal item and also arises the problem of stucking of kicker as not able to start bike with kicker and when the engine is become very heat then the bike was not start with self-starter...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — mechanical faults of hero hf deluxe drs

 R.R Biswakarma on Feb 6, 2018
Date: 6/2/2018

Dear sir,
I rajaram biswakarma having a herohf delux drs, registration number wb-72-n-6344 would like to inform you that i am suffering by many problems after buying that bike. That bike has many defects which is very painful for me. Its present odometer reading is 7700 km only. I have purchased that bike from doors auto works, nh-31, caltex more, p. O - mal, pin-735221, jalpaiguri, west bengal on 14/06/2016. The problem of bike are –leakage of engine oil, hard gear shifting, it gives less mileage (50 km/liter), low visibility of head light, bulb fuse, broken...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — helmet rakhne ke liye charge lete hai

 Ganesh Rajaram Jadhav on Feb 6, 2018
My name is ganesh r. Jadhav ([protected]), i hv passon pro bike of our company.
2day i hv givn my bike serving (Mh-01 cf 6925, job card no. 3185) at fortpoint, mahalaxmi bt when i asked where shall i keep my helmet dat time d security charged me rs. 10 for helmet to keep in service centre. A question rise, when we giv our bike 4 servicing dat time where should we keep our helmet n company has 2 provide space 2 keep our helmet safe when d bike is in servicing. I really disappointed abt dis...
I request u please take helmet charge whatever your bt in bill not like dis......
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — servicing relating

 Saiful Islam Prince on Feb 6, 2018
I have repaired my bike hero glamour yesterday from meghna motors. It was 6 pm. Some spareparts has changed by the technician authorised employee of ur company. The technician is not skillful they does not perform the servicing. And a fault money bill is provided me by them but where include false bill that is nitrogen filing. I have not filling nitrogen but they included in this bill. And the technician has no any proper qualification such iti but they work there. I am totally dissatisfied by the work and behaviour of them (Employee)...
Complaint comments  Read comments [2]Complaint category Employees

Hero Motocorp — bike sales service

 Kaliraj Pitchumani on Feb 5, 2018
I am kaliraj, i have purchased on hero glamour bike with ready cash at vijay auto mobiles tenkasi tamilnadu branch, they didnot give correct information about bikes, i planned to purchase disc brake bikes but they told me in this model will not come with disc only will
come with drum, but after one month i scene one bike same model with disc brake system also he purchase same price how much i given, that show room service was very bad, now ask them to provide disc but they asking another 15000 to change, really i fed for that show room service, so i need solution and good service from them....
Complaint comments  Read comments [1]Complaint category Car Dealers

Hero Motocorp — splendor plus front side sound and engine oil leakage

 Er Amit Sharma on Feb 5, 2018
Dear sir, i purchased a hero splender plus i3s at 23.02.2018, from shri bala ji automobile, rampur tiraha muzaffarnagar 251001. I have some problems in our bike, first is fuel gauge sound, second is front side sound, third is engine oil leakage. I have many trouble in this showroom there is no appropriate solution. Here the mechanic is not perfect, he don't know about bike problems and they can't rectify the fault quickly. I don't want this bike. It have lot of problems from when we purchase. Thanks
Please solve this problem....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — sudden high speed of hero duet

 Bhartimgr on Feb 4, 2018
I have purchased hero duet from narayani traders, pakur 816107, jharkhand on dated[protected] chasis no mbljfn022hgj07345 and the first servicing was done on date[protected]. When i and my colleague were returning from office on date[protected], suddenly the speed of the hero duet was increased from 20km to 60 km. I tried to decrease the speed but it was continuously increasing nature, due to this we got injured. We have called service centre regarding the incident, but no proper response received from them. Kindly look into the matter and provide us proper service and safety while driving hero...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike paper not given

 Desi Fun on Feb 3, 2018
I am ratnesh shukla. I have purchase bike from
Auto needs (I) pvt. Ltd
(E-1/4, pandav nagar, patparganj, delhi-92,
Emial id-ani@rediffmail.com
Date of purchase 05/01/2018
Executive told me only one week time taken to given bike paper but on month over and not given any documents of my bike i am reguraly call and visit to showroom and staff told me give me 2, 4 days every time and they are already take one month.
One month over and i am not use my bike to take loss of hero sameless service and treet customer as a casualy to every time
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge starting problem

 i j singh on Feb 2, 2018
Purchased on 30th, sept.2017 from shiva auto sales, ghazipur, u p, first service done at mangal murty automobile varanasi on 19/11/2017, and subsequently contacted for resolution of starting problem three times lastly on 20/01/2018 but yet not resolved, regd. No. U p 61 a f/8887, engine no. Mbljfw01xhg04971, inspite of repeated complaint to mangal murty auto mobies varanasi but they have not resolved staring problem of my scooter.
Owner of scooter: indra jeet singh
Contact no.[protected], [protected], [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complaint

 Zia Chaudhry on Feb 2, 2018
Dear sir i zia from kanpur up gave bike for service at service station tirupati motors
On 2.2.18 morning at 10 30 am
I go there at 3.30 to take delivery of my bike they did not done service they told me that mechanics were on godown to unload the truck.
Thats why i took my bike from there as i have to go out of station kindly take a action
Regards zia up 78 dq 5933
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — splendor ismart 110 (second complaint) problem not solved

 kaushal550055 on Feb 1, 2018
I purchased splender ismart about 7 months ago.
From my first complain there is some action taken, but now my bike engine freeze by driving about 30-35 km.
Its too was difficult to reached home after freezing of bike engine.
I request you to solve the problem as soon as possible.
Really, it became a problem for me.
Kindly solve.
Thanks & regards
Kaushal ([protected])...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — service... not good..

 Debasish.J on Feb 1, 2018
Hi. I am debasish, 2 weeks before i have given my hero maestro for service at laxmi motors somajiguda, with the issue 1- there was oil leakage from engine, issue no 2- from last 2 yrs i am not satisfy with the millage of bike it was hardly 35 kpl. So service started and billed me 3500/-, with in a week i realized both the issue not solved. So again i visited service center and they keep bike for 2 days and billed me 530/- and now after taking handover i found bike seat lock not working which was perfect when i have given..

Dear hero executive what you want to communicate we have huge...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet not running freely having vibration

 Sunehra Singh on Feb 1, 2018
Dear sir,
Pl refer to my earlier complaint dated 14.01.2018 on the captioned problem. After the complaint delivered my duet to aan automile agency kuwadwa road rajkot on 16.01.2018 for solving vibration problem and took test drive twice upto 24.01.18 but there was no improvement in vehicle. It was very bad as workshop team neither ready to accept nor removed the fault of deut and forced me to take my hero duet from workshop saying that it is ok now. Workshop team personals showed a list regarding replacement of some parts and asked it will run instantly and freely. So i take delivery on...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero super splendor tyres

 Bupathi K on Jan 31, 2018
Have purchased a hero super splendor in the month of mid dec"17 @ southern motorcycles, medavakkam. Chennai, tamilnadu. The representative mr. Vivek who had attended me and explained about the said vehicle and also confirmed the motor cycle provided with tubeless tyres. Was surprised today when i about to fill up the air found its a tube tyre. And i bought this vehicle on exchange by giving my tvs star city for which have not been provided with a delivery note till today. Am not going to keep quite on this and the delear has to response to my complaint....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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