Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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1904
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1810
down
464

Phone:
Phone:
up
793
down
222

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
1904
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (280)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — byke issue

 mohitsharma9829@gmail.com on Nov 16, 2017
Hi iam mohit sharma last 8 month we are not satisfying after engine repair after not running performance better your akar motors sodala jaipur not giving me better response so i need solutions i need change my byke because after bought within 6 to 8 month akar motor employ done my byke engine repair in warranty but after that same issue stand [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — behavior of service manager

 Shaikh Anwar Rafique on Nov 15, 2017
Dear sir my self dr. Anwar shaikh i went for servicing my bike lakshya motors sales and services in swargate, pune but the manager present at that service center mr. Prasad nandekar behaved very roudly and not accepted the bike for service. He also refused and behaved with other costomers present there. If this is the post sales experience with consumers, then i am sorry to say we will not turn back to hero motors in future or recommend anyone.
Dr. Anwar shaikh
Professor and hod
Allan college of pharmacy pune...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — non availability of spare parts

 Sunil-CSIR on Nov 15, 2017
I am the owner of karizma zmr bike. Due to some reasons, side mirrors, tale light etc. Were got damaged. Now, i am trying to replace these items such as side mirrors, tale light and handle weight but these are not available in any authorized dealer of hero morocorp.

Kindly clarify why the company launch such products when they are not in a position to provide spare parts of the respective customers....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — automatically self terminated

 ratanraj raj on Nov 15, 2017
I have purchased a hero honda duet and. Started troubling me 5 times with automatically self termintated and this is a 6th time i am facing the problem. Right now today on which date am raising a complaint. It's that there fault every 5 time they made me paid for the problem. And last time when i had replaced a fuel cock and plug. Again this time the same problem and they are replacing a plug which it had come in warrenty. But am not satisfied what they are doing for me because this not the way to treat the customers and the one thing is, still 1 year has not been passed am facing this problem....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — pathetic service & hero cheated me.

 Jawed@1010 on Nov 14, 2017
I bought my hero i smart 110 on 1 year ago, from the first service it self it's started giving problems there is a pathetic noise from engine, when i raise a complaint to service team they said it's a new bike will take some time to get it set, now it's one year over after that today that is 14/11/2017 i have given my bike servicing to prestige hero located in bahadur pura and i told him that i am facing the problem in last servicing also, then they promised me that will take care this time, i got a call from showrom around 7 pm and said that sir your bike is ready. I paid the amount & took my bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero ismart [Resolved]

 deepak5656 on Nov 14, 2017
Dear sir i purchesed new bike 19/04/17 day 1st start theproblem this vechical staring problem change the all electric lines and 724 km heavy engine noise i goto service station change the tophead 2 times minimun 200 times i go to show room i i lost the jpb also because regularly dealy for office duthy still not solve the problem today finally told change the all engine gair box cluch self battary all majour parts i not need to open engine because new vechicle i need to exchange the vechical plesase solve the problem sir

Regards
Dakshyini k
[protected]...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — engine problem

 rohit viswakarma on Nov 14, 2017
Dear sir i am rohit vishwakarma in ujjain mene lohia motors ujjain dealer ship se i smart 100cc bike purchase ki thi hai me engine me 3-4 month se problem aari hai or engine problm thik nhi kr pa re hai jiska ragistration mp13eq5128 hai aap se request hai ki meri bike ki problm solved krai ye plzzz my problm jld se jld tik krwa dijiye

Thanku sir
See my requset plzz solve this problm...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — fuel consumption

 m a alam on Nov 13, 2017
I have made a complain against mileage of new scooty but still not resolved after visit two times in service centre but not effect kindly rsolved it. The problem is fuel consumption,
I bought a scooty mastroedge, as per company commitment fuel consumption will takes place 64lpkm but its its consumption is 28lpkm so please resolved it asap. The service always telling me that it will not increase more than this it is very disappoint for me....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — splendor plus

 MKBaranwal on Nov 13, 2017
Taramaa auto showroom staff said, bike parts always available in every hero showroom or in market, if there any brokerage, accidental case, or normal requirements but 10th november 2017, my bike accident in sagrai more and i submitted my bike to ramshankar motors, shyam sunder, today showroom staffs said, no parts available, three days passed away, but my bike is not ready yet, what i do now? And i want complaint against every showroom that they never said false statements to any customer....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero duet: very high frequency of filter replacement/ wrong design in air intake

 milindgulve on Nov 12, 2017
I had bought hero duet, i am facing:
1. Battery issue - for which i had to beg to the dealer
2. Sudden stoppage of bike because of overflow/unknown reason
3. Filter clogging issue: which persists. For a run of nearly 2000km my bike's filter becomes clogged and i get the same solution from the dealer"kindly change your filter".
Totally unhappy....
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — hero service

 Atul067 on Nov 12, 2017
I have purcharge a scooty on dated 17 october 2017. It stops suddenly from walking. I have shown him 6 times hero service center. But to no avail. They start and give it right. It stops suddenly from walking and very rarely starts again. Registration number is not available yet. Sir please help me.
Vehicle name - hero duet
Purchase centre - shree durga motors bulandshahr...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — engine complaint

 Sobhanadas on Nov 12, 2017
Vehicle name:glamour bs4 disc
Engine no:ja06ehh9k10078
Complaint details:
My newly purchased hero corp glamour is making unnecessary noices from the engine. This is making me feel unease about the vehicle and i went through a lot of hardships to purchase this vehicle.
This sound is not good as far as i think... So kindly consider this into account and please take necessary actions immediately....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — quality of service and support

 Biju Baby on Nov 12, 2017
Dear gents

I have purchased scooter, model pleasure last jan 2017 from pathanapuram dealer, kollam distt. Kerala. And i am facing prob. Fromthe day one it wont start by single crank and it takes long crank with two or three attempt to start. Repeatedly requested to solve but no use. Recently we have prob of ignition key switch and the dealer is refusing to provide under wty despite it is under warranty period and all the service carried in dealer ship.

For your king information i have another scooter from bajaj from last five years and it never disappoint me.
The...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — oil leakage in hero duet after serving 6 times

 vinod luhar on Nov 12, 2017
Hi,
We have purchased hero duet on 2nd june with the following details
Model - duet fwb
Engine number - je33aagge22198
Chassis number - mbljf16e5gge20195
Dealer name - mahadev auto agency, beawer road, chungi naka asind-311301

After purchasing the vehicle a few months later, after servicing from the same dealer, there was oil leakage from the bottom side of the engine. We reported this to the dealer and they did some servicing (May be some oil seal change etc). But after that also the oil leakage was not stopped. We sent the hero duet for servicing...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — 1st and 2nd service issue

 jithprasad on Nov 12, 2017
Hai my name is c. Jithprasad my bike ts03ep3883
I will give the 1st and 2nd service at nakkalagutta hero showroom. They can not do service properly headlight setting. Brakelight setting and bike is vaibrating when running and automating bike will be stop while running

Totally unstastisfied service totally disappoint
No response by hero service when complain...
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp — engine not take a load

 Prithvi Raj Sharma on Nov 11, 2017
Dear hero
I purchase a hero splendor pluse (Date 18 april 2017, vehicle no. Uko6am6761) from rudrapur us nagar u. K. Before 3 days its engine is not take a load and change the sound. Bike is easily self start but when i slowly slowly run the accelerate that time is its engine off. Today i summited the my bike you service centre but they are not satisfied me.
Please solved it as a brand organization....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I'm complaining about self problem

 RAKESH RAUSHAN bgs on Nov 11, 2017
Dear sir
I purchased glamour fi on 31st aug 2016 from begusarai hero.
After 2 month started self start problem, than i complain in hero service centre begusarai. When i gone service centre for bike servicing i complained about self problembut till time not solve my self start problem. Please help me
Thank you.
Rakesh raushan
Begusarai, bihar....
Complaint comments  Read comments Complaint category Other

Hero Motocorp — servicing

 Venkata Swamy Ketha on Nov 11, 2017
I am employee of ncc company
My company pushers 15 bikes above hf deluxe
In jharkhand state
I am giving to bike service in khunti branch
Servicing center is very bad
Working people is no knowledge in bike repairing.. Bad servicing.. This is not first
Second time also same. And i am asking him he is telling go to ranchi and doing servicing..
I am asking what is the use of khunti hero servicing center
Dev automobiles
Pipra toli maniroad khunti
Cell [protected]
Please refer attachment...
Complaint comments  Read comments Complaint category Banks

Hero Motocorp — worst service

 kunchapudi Acharya on Nov 11, 2017
Given my passion pro i3s for first service in 528kms at mody motors - on[protected] secunderabad. Went to collect my bike noticed they have not filled any engine oil and did not replace the cap. When i noticed and informed they filled it. Today noticed the oil drained in complete as the bottom bolt is not fitted properly. Now i cannot start my bike.
Also registered compliant with number[protected]
Seeing this i believe they might have not even changed any spares listed in the invoice....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge service

 Vandan krishna on Nov 11, 2017
Sir, my name is vandana krishana, i purchased a maestro edge before 2 months from travancore motors, ottapunna, cherthala, alappuzha, kerala. After purchasing this vehicle i visited the same service centre for my vehicle problem. The same vehicle shows self start problem regularly. I visited the service centre but the technician not ready to check the vehicle. He was telling the battery is not charged fully. And i left my vehicle there for 1 day. The very next day they give my vehicle back after charging battery. My vehicle was runs daily minimum 40 km so there is no chance for battery charging...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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