| Address: | 530032 |
| Website: | Hero motor corp |
Hi sir, i am dhananjaya thota from visakhapatnam. I bought xtreme bike.
One month back i went to servicing of my xtreme bike to siva shankar show room in gajuwaka, visakhapatnam.
The then complaints were to change chain sprocket s and tappet setting and servicing.
1. They called me and said the rear brake shoes are also came to end and soon u need to replace... Like that they said... Then i asked them to change it. I paid for the same.
Before servicing the brakes were working very fine and no sound while applying brake.
But after servicing and 15 days later... It is poor brakes and heavy sound is coming from rear brake while applying brake.
Complaint: servicing people charged for new brake shoes but fitted the old shoe pad.
2. After tappet setting they charged me for top gasket also.
After every operation new gaskets commonly will be provided.
But ur people charged for new gasket and provided old gasket only...
Complaint2: due to old gasket... Enigine oil is getting leaked. I am running my bike since then refilling the engine oil after every 5 days.. I am only refiiling...
As i can't spare a day to come to ur show room... Even if i come it will take one day leave...
Note: if you see my bike history.. I roamed around your show room for about six months for engine oil leaking.
Everytime they are were saying this time oil will not be leaked, but it was leaking.. They are simply escaping from identifing the problem.
When i told they the exact crack on the engine cover they try to cover it with the m-seal and gave it to me... When i enquired tem they finally agreed and not to whisper anyone like that try said.. Finally after 6 months they changed it...
3.. This commonly happens to most people who come for servicing... I.E ... They will charge for new engine oil but they fill the old engine, which they for in good contion in some other bikes..
Complaint 3: charging for new engine oil but they are filling old eninge oil.
Conclusion:
1. Charging for new spares and engine oils but fitting old spares and oil.
2. Confidence on hero corp shoe room is decreasing.
3. Which in turn reduces ur sales output.
4. Don't give license to such show rooms which brings bad name to ur company.
5. Much time is takimg for problem solving finally the problem still exists like that only
6. Strict action recommended against culprits..
Bike no. Ap31cc 7144..
Servicing centre address:
Siva shankar show room
Gajuwaka
Visakhapatnam.
Stict action to save hero motor corp is needed.
Thank you sir...
From
Dhananjaya thota
Sector 11
Ukkunagaram
Visakhapatnam
Andhra pradesh
India
Cell no.[protected]
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