[Resolved]  Hero Motocorp — Negligence for your team

Address:Bindukhatta, Lalkuan

Dear Hero Moto Corp,

Complaint reference No: [protected]
I am writing to you with great concern and urgency regarding the service provided by your dealer, Ms. Deepak Motors.
I have recently had work done on my scooter, with a total cost of Rupees 3171. In addition, I have all the invoices for the last services that I have received from your dealers, and I am willing to provide them if required.
My experience with your dealer has been riddled with inconsistencies and a lack of transparency, which is unacceptable for a company like Hero Moto Corp.
My scooter was exchanged and later returned to me in a damaged condition, apparently as part of a conspiracy to sell me a new scooter.
Despite my numerous requests, it took a long time for you to send my old scooter to your other dealer Bajraj Motors for service.
I have also noticed that there are discrepancies in the parts that have been fitted to my scooter, and I suspect that the parts that were recently replaced by your dealer may not be replaced by your Bajrnaj motors again.
As a loyal customer of Hero Moto Corp, I expect to receive quality service from your dealers. However, my experience with Ms. Deepak Motors has been nothing short of a nightmare.
I urge you to take this matter seriously and take appropriate action against the inconsistencies that have been reiterated to me.
I require full transparency in the work being done on my scooter and a full specification of the parts that will be fitted before any work can be done.
It is a matter of shame for Hero Moto Corp that despite all this, it fails to resolve these issues. I request that you investigate this matter immediately and take appropriate action to ensure that such inconsistencies do not occur in the future.
I appreciate your prompt attention to this matter and look forward to receiving your response.
Dhirendra Singh Bisht,
+1 photos
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Oct 21, 2023
Complaint marked as Resolved 
My complain is not been resolved. Still, I will urge Hero Moto Corp to take this matter seriously and take appropriate action on the discrepancies reiterated to me.
Hero MotoCorp customer support has been notified about the posted complaint.
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