Hero Motocorp — bad servicing

Address:

500037

Sir,

I have brought a “glamour vehicle from your authorized dealer m/s banu automobiles pvt, h. No.7 — 1-636 bhanu envlave, beside esi hosptial, erragadda, hyderabad 500 036

State code 36. Vide their invoice no.10168bb19s dated 13/03/2019. And was delivered by m/s hari om motors, jagathgirigutta, hyderabad 500037 vide their delivery challan no.528 dated 13.3.2019.

From the day one the digital meter has failed to show the exact reading of the fuel, when the vehicle is ignited the meter flickers and is not stable in the showing the fuel gauge. I have address this to the showroom sales person mr. Ramu, and he has pass the buck saying it is nothing concerned to sales and should talk to service department, i did talk to the service manager, who said the since the vehicle is new it will automatically set in while the vehicle is used. As on today my said vehicle is 121 days old and i have driven for 2800 kms only. Till now i have availed 2 # free service and my digitial meter problem is yet to be fixed.

I have visited the showroom/service as much 12 times in these 121 days to get my digital meter problem fixed, but in vain.

Today i have availed my second free service and again raised the meter issue to the concerned service personal, i was shocked to be informed that i have to change my digital meter as it is not covered in warranty.

I have gone through line by line your warranty terms, where it is clearly says meter covers under warranty. And more over i have observed this issue and brought to the notice of your authorized dealer m/s hari om motors, jagathirigutta, hyderabd 37 on 15.3.2019 i. E the second day after taking the delivery of the said vehicle, only to be informed that the meter issued will be resolved. As of today the problem still persists.

I have chosen to buy a vehicle from the house of hero motor corp due to f its integrity and its stable performance in the indian market. I feel i am wrong in my decision to chose a vehicle from hero motor corp.

I am deeply hurt by the atrocious ’ behavior of the sales and service personals at hari om motors, were in i was treated like am at their mercy.

May i request the concerned authority of hero motor corpn to address this issue and help me to fix my digital meter issue and regain the confidence i have in hero motors.

With warm regards

Ganathe sai ([protected])