Hero Motocorp — Bike not starting in evening ( after a no of kicks getting started ) and missing

Address:

Official Address :- ShiftAir Pneumatics , Plot No 240 , Sec-68 , IMT Faridabad -121004

Vehicle is not getting started smoothely & missing .

i visited the Sehgal Automobile on 29/06/2021 for planned service (4th) along with the problem of vehicle is not getting start in the evening even after more than 20 kicks . ( from last two days, facing too much difficulties .

When i received the vehicle, they informed me that Fuel Pump Assembly is replaced under warranty and now issue is resolved, i have informed them, i am still facing the issues . They are making the excuses like, our technician are on leave, one of our person ( Mr. Manish is injured ) so he can't come today .

Although, i called yesterday evening them again that bike is not getting started, they noted the address and said will send the technician. but till 3 pm no call or intimation was received . now saying they will send person tomorrow . At present they are saying our technician are on leave, one of our person ( Mr. Manish is injured ) so he can't come today or talk with our seniors.

Feeling so frustrated and cheated . Although bike is still under warranty, it was purchased in September 2020 . facing the same issue from long time, same complaint was also raised during the earlier services .

For your reference, Invoice Copy of 29/06/2021 is attached herewith.

Hope to get a positive & prompt action from Hero Motor at the utmost urgency

Regards
For ShiftAir Pneumatics
Amit Sharma
[protected]