Hero Motocorp — Brand new bike Start stop problem, faulty fuel meter, No RC after 22 days

Address:

26 A KRISHNA NAGAR KANPUR ROAD ALAMBAGH LUCKNOW 226023

To
Mr Pawan Munjal
The managing director
Hero motor corp

Subject:- HERO nahin ZERO. Nightmare of a lifetime after becoming the owner of a hero motor corp product namely a motorbike glamour 125 CC.
Dear sir,
I Prateek Bhatia a resident of 26 A Krishna Nagar kanpur road New Alambagh Lucknow 226023 made one of the worst choices in my life on 11th March 2022 by choosing your company and product over Honda's. This i did as i believed in the idea of being an Indian, I believed that we Indians if put our mind and integrity can beat the best in the world. And so i thought that after the split which happened between hero and Honda your products would logically have to be better then them . As you have something to prove to the world that you being an Indian company can survive with out Japanese partner and technology and even compete with them and beat them. This was your first solo product I was buying after that split. I preferred it over Honda shine.
The moment I went out of the show room this vehicle started giving troubles to me. With in 1 to 1.5 kms from the showroom it stopped in the middle of the road. And then it refused to start. 5-6 times I tried to start it and then it finally started. Its self start was struggling. After one or two attempts at start the whole LCD panel shut and struggled while starting as if it was some old or discharged battery. But then as I trusted your product I thought that may be your dealer never charged the battery before delivering it and just gave the bike like this. I thought that what can go wrong in a new product of such a branded company and gave it a pass. That was the worst mistake I made. In today's world as they say in Hindi “ Bharosa to apne baap pe bhi nahin karna chahiye”.
Trusting the company and the brand I just made it stand in my parking for the next 3-4 days unused with just 2 km on the trip meter. I had my brother visiting from abroad and so I was busy in a lot of other things. After few days I again took it to petrol pump and filled in 300 rs fuel just to check the mileage. To my great surprise the fuel meter still was showing empty blinking with the tank almost half full. One and half litre the dealer claimed they filled { if it was not a lie}. Even if it was a lie I just now filled it with three liters so it should show at least three bars. But it showed empty blinking all the time.
Then I moved towards my house and I asked my mother to take a ride with me. As soon as I asked my mother to sit on the bike. The bike refused to start. Again it was after 6-8 attempts it started. It started all the time but with in fraction of a second stopped { Not two three seconds after but with in one second}. Again the same LCD panel going off and the self struggling as if some old battery in there. Anyways we some how managed to start a ride only for a km or so when I found that the tyre was bubbling. Before i could stop a passerby rider alerted me that the tyres are having no air pressure. I quickly stopped at the nearby puncture shop and that guy told me that the air pressure was 20 at the back and similar at the front and which is very low. So the agency ppl not even inflated the tyres properly before handing over the bike.
Somehow we finished the ride. Here I must add a positive that the ride after that was smooth. I tried to drive at high speed also just to check . the bike was very stable and was very responsive. It was a good experience.
But then after I came back. And then after some time had to go some where and tried to start the bike again. The old problem of not starting returned. The next day I again tried to go for a drive and then when I stopped at a railway crossing and then tried to start again it just starts and stops with in a fraction of a second. And this time because of hooting from ppl at the backside who were also stuck in the jam I asked my mother to get off the bike so that I can take it to the side and then all of a sudden it started and I asked her again to climb on to the bike very fast as people were hooting. And in this excercise she got hurt very badly at an old fracture already there in her legs and since then became bed ridden.
I took the bike to the service centre and they are not able to repair it. They re formatted the bike and then asked me to not give the vehicle keys to some one else and don’t start it. They said that the mechanic will start it and check as now its reformatted digitally. But before the mechanic who was busy with some other bike could lay his hands on my bike some other swnior person asked me for the bike keys and took away the bike. When the mechanic asked the bike from me I had no clue where it was. I was told that its upside at the showroom. When I went there I was told that the bike doesnt needs repair and had a FLASHING problem which has been corrected after the FORMAT.
I AGAIN TRIED THE BIKE BUT THE PROBLEM PRESISTED. Then they asked a mechanic to ride with me. And then I showed him the problem. He said noyou are driving wrong. Then I handed over the bike to him and asked him to drive. And then the same thing happened with him also. After which he said that there is a OXYZEN AND LOW RPM problem. This all in a new bike. Some how some other person then did what behind my back I don’t know but for the time neing then the bike ran smoothly for 10-15 kms under test drive.
I returned and parked the vehicle again. After two three days again when I took the bike out with only 44 kms done { most of which during test } after running smoothly for 5-6 kms again the problem reappeared.
And there is a faulty fuel meter as well. These ppl are unable to reapir the bike. All sorts of tick tick voice is coming out of the bike even if I drive it for 100 meter. This they sauy is coming from exhaust because of engine hotting up. I said how can the engine hot up in just 100-200 meters and tick tick voice starts coming. They say in BS6 this thing happens. When I ask about the other churr churr noise which has recently started coming some times they say its because of new engine.
When I ask about the faulty meter they say again that in bs6 and electronic meter this happens. When I ask about the start stop problem they say that you keep driving right now the bike is new and after some time that will go away . we will see it in the first service. How can I drive this faulty bike which stops every where and is not reliable.
I haven't even been given the registration certificate of the bike even after 20 days. They say that the paper on which registration certificate is printed is in short supply at the RTO.
They have an flimsy excuse for anything and everything. Some times I feel that the problem is not with the bike but with this people. They have knowingly done some mischief for the bike to behave like this. I don’t know them personally and have paid 2700 extra to them which they cant explain. I paid 90000 for this bike and their total is coming for 87300 only.
The bike is standing in my house brand new and haven't even done 100km in total and this is the condition of your dealer RS Auto.
I would request you to replace this bike as its brand new and haven't even done 100 kms and if this is the state of affairs with the new thing I don’t want to imagine what it will be when it gets a bit old. Electronics and mechanical things if working well at the start keep working well through out . But if they are problematic at the initial stage then they keep on churning new problems every now and then. I think there is a manufacturing defect in this bike or there is some one playing mischief knowingly. Either ways I as a customer is at a compete loss.
The details of the bike are as follows :-
Owner Name :-Prateek bhatia
Owner email :- prateek.bhatia.13.[protected]@gmail.com
Registration number :- UP32 MS4329
Purchase date :- 11/03.2022
Done kms :- 90 ( out of which 50-60 for checking at the showroom service)
Mobile number of owner :- [protected], [protected]
Details of your dealer :- R.S.Auto Alambagh Lucknow.
One very strange thing I would like to mention more is that while your dealer has still never handed over the RC to me. One Mrs SONI working at the dealership said that your bikes chassis number reflects some other owner namely some Mr Sahu with different phone number. Now how much of that is true you can learn yourself but this is what is happening with me.