Hero Motocorp — Complain about bad services provide and money looting tricks

Address:

SINGLA AGENCIES (SERVICE CENTRE) B-1, EXTN, A-41,MOHAN CO-OPERATIVE INDl.AREA, NEW DELHI -110044.

HI CONCERN,

I HAVE MASTERO EDGE BS4 MODEL (DL3sDV7696).

MEINE HINDI mein complain isliye likh raha taki sabko bikul clearly smjh aaye koi confusion na rahe .

Meine apki scooty 20-OCTOBER -2021 ko kuch cheesin chnage karwane di thi:-
1. Complete head, visior, head lamps with speedo meter.
2. Right side indicator glass,
3. Complete service of scooty.
4. Complete WIRING .
5. Barkes and oiling.
Jiska estimate hume 6000 se 7000 tak ka bataya gya. humne jise ok kar diya . fir humne update whats app ki through milte rahe as we are working person. Hume bola ga isme yeh bhi karna hoga vo bhi karna hoga chota mota kaam toh chalta rehta hai. fir hume hume call aya 29 -Oct-2021 ko ki isme CRDI dalna padega as apki wiring ki paring k liye jarurat hai humne ok kar diya gya . hume again btaya gya ki apko crdi se pari karne k liye apka lock change karna padega as dono keys chahiye hoti hao humne mana kar diya humen bola hume CRDI nehi chhaiye hume scooty jesi thi wese kar dijiye ( Screen shot attached). unhne ok kar diya. aur bola apni scooty le jakete hain. jab scooty lene gaye 10-NOv-2021 scooty mein kaam nahi hua tha hume bola gya ki workers off pe hain and 2 din baad aayenge . hume 13 october ko scooty lene gaye still scooty mein kaam nahi hua tha . CRDI nahi nikala gya tha aur. iske bare mein hume Manger ko kaha . Kaffi der baad CRDI REPLACE kiya gya aur hume bola gya SEFL NAHI chalega aapka ( jo pehle Ache se working Tha). Humne fir manger ko complain ki aur bola ki hume scooty ka self ka issue resolve karwa k den. kaafi der wait karne ka baad scooty mein kuch juggad karke self ko direct connect karke de diya gya . aur hum bill pay karne chale gaye jab bill pay kiya to vo 8900 /- rs ka tha, jisme saari labour charge alag alag alag lagayi gayi . jabki sirf 1 hi worker ne sab kaam kiya tha.

uske bawajood bhi humne bill pay kar diya aur scooty leke chale gaye. 1 din drive karne k baad hume laga scooty ka alignment theek nahi hai scooty 1 traft hi chal rahi hai aur Head bhi vibrate ho raha hai. jab customer care ka call aya toh hume unko detail mein batay . unhone kaha aap scooty leke aajayi and hum issue resolve kar denge . Humne bola hum saturday ko aaskate as humare office se off nahi milega . Unhone bla koi baat nahi aap scooty saturday ko leke aajaye tab tak dekh lijye aur kya issue hai scooty mein sab resolve hojayega . hum cooty leke fir se gaye saturday[protected] Humen same customer care wale lady o call kiya unhne bola aap exctive jo hai waha pe unk bta di dijye vo apko solution bta denge. humne jab aapna issue btaya . toh unhone test drive li aur humen batya Head theek hai but apke shocker ka alingment theek nahi hai. humne bola pehle to theek tha ab kes hogya . uhone bola pehle se hi hoga hum logo ne nahi kiya .meine unse bola abhi 4 dine pehle scooty theek hone aayi thi tab bhi kisis ne kuch nahi batya aur nahi yeh problm thi. unhone bola aapko charge pay karne honge even unhone baatay ki brake shoe and break wire bhi change honge . unhne fir se 1 estimate bta diya aprox 1500/- rs ka aur bola scooty chhod k jaani hogi fir se aapko atleast 1 din k liye.

Hum frustated hoke waha se chale gaye as humen jo service xcpect ki thi vo kahi door door tak nahi mili humne aur job kaam bolne k baad bhi nahi kiay uska alag se charges maang rahe the. hum ani scooty theek karwane laaye the but itna esa aur tme lagane k baad bhi . scooty mein new issue aagye aur uske liye fir se humare tme and money manga jaa raha hai.

ab aap hi btayie HERO CORP JESI COMPANY KI services esi hongi toh hum log service centre kyu jayneg bahar se hi sab kam karwa lenge kam eso meni an one more thing this not my 1st experience 6 mahine pehle bhi mein comlete head chnage karwaya tha usme bbhii dikkat thi . but ab toh alag level pe issue aarahe hain hai.

Please feel free to contact me on my no. [protected]. for any clarification.

Note : screen shots and pictures are attached.

Thanks & regards,
SUMIT RANA
[protected]