Hero Motocorp — Complain about Service center

Address:

goregaon west

Dear Sir/Madam, I had recently faced issue with fuel pump in my Passion X-pro and got it serviced from the authorized service center Nidhi Automobile located at ram mandir, Mumbai. they informed me that the rubber gasket in the engine head has been torn due to them opening the engine and it would need to be replaced, I said fine and ask them to go ahead. due to lockdown the part could not be arranged for 1.5 months and after that they informed me that bike is ready. I paid them the due charges and took my bike. after riding it for a couple of days I realized that the oil has been leaking from the engine when the hot oil spilled over my leg. on approaching them they informed me that the rubber gasket that was fitted was not of my bikes model but some other bikes model since my bike model gasket wasn't available. they did not inform the same to me while fitting it or while I took the deliver and now after complaining they are informing me and saying that we needed to give you the bike so we did like this. please let me know if anything had happened to my leg with hot oil who would have been responsible and also now that the part fitted it not my bike model specific then if any damage is caused to the bike and especially the engine who would take the responsibility of the same. also i tried contacting them to get the part replaced but they are not ready to listen, they are not replying me nor arranging for the part. please help at the earliest.

[protected]
harshal savla