Hero Motocorp — Complaint about my New vehicle Engine Problem - Maestro Edge

Deepali P Jain

from Delhi, Delhi

Address:

Aurangabad

This is reference to my complaint number [protected] ( 04.01.2021 ) regarding problem in my New Maestro Edge and it was attended thrice by your authorised service centre Raj Auto ( Aurangabad ) but since the problem not yet resolved and now i am very disappointed about your seriousness of our complaint. This is a height of your service centre that they could not find permanent solution on our problem.

Considering your seriousness and overview we are going to make a complaint on consumer forum against Hero Company and dealer Raj Auto as faulty vehicle sold to us.

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Comments

HeroMotoCorp

from Delhi, Delhi

Dear Sir,

We can totally feel your disappointment. We request you to provide your Registered Mobile Number on app.[protected]@heromotocorp.com to help us in resolving your issue.

Regards,
Team Hero MotoCorp

Deepali P Jain's [Complaint's author] reply, Jan 23, 2021

This is very surprising that your technical team and dealer are unable to resolve our problem permanently again we faced same issue yesterday night 22.01.2021 even after 7 days trial taken by your technical team.

This is my final and last intimation to your team and we can't wait more to resolve this issue.

Sorry to inform you that but we cannot use this vehicle and return to you on Monday.

Thanks
Deepali Jain
Mob : 8657280928

Deepali P Jain's [Complaint's author] reply, Jan 23, 2021

From the date of purchase we have given 4 times our vehicle to your dealer to resolve the issue but since it is not resolved.

Deepali P Jain's [Complaint's author] reply, Jan 23, 2021

And we regret to inform you that finally we have decided to register a complaint against HERO company at Consumer forum as faulty vehicle given by you.

Deepali Jain
8657280928