Hero Motocorp — Complaint against mr. Ramakrishna for discrimination/ attitude issue

Address:	500016
Website:	www.heromotocorp.com

My name is chandrashekar sethuraman from hyderbad.

I am raising this complaint against mr. Ramakrishna and his staff at dealwel automobies, hyderabad which took place on 12th july.

When i called[protected] i was made to wait for more 15 mins as i was told that no one was picking up the call at the service department just for knowing as to when i could drop my 2-wheeler for service next day morning.

When i wanted to talk with mr. Ramakrishna i was denied from talking with him and the female who attended my call didn’t even provide her name and was rude in her behavior and told me that he was very busy with other customers. Even when i gave my ph no. To be called back he never called me nor even acknowledged for the complaint via email that i had sent.

Later i was called by the head, hyd. Ms. Gitanjali and she told me that she would talk with him and call me back in 5-10 mins yesterday.

I feel discriminated, ill-treated by him as i was told that he is the dealer for the last 15+ years which doesn’t mean that he has to be so rude with his customers by not answering or calling them for the kind of attitude his staff and he had.

I feel so sad and ashamed to have purchased this vehicle and trying to get it serviced by the dealer who only wants money by selling the vehicles but doesn’t think of human values, likes to discriminate, ill-treat his customers who like to give their vehicle for service as i think he feels that he is the boss of all such customers and that he can dictate terms and conditions and be rude with them as he knows that by providing service he is getting very less money than when he sells a vehicle where he can make more money. Hats off to hero motors’ head as well for encouraging and supporting such dealers like mr. Ramakrishna.
Even ms. Gitanjali who is heading the hyderabad zone seems to support him and kept telling me that he is a nice person and has been working with us for 15 years etc. I feel so discriminated even by the head whom i thought could listen to me and provide me with a resolution but on the other hand she seemed to support mr. Ramakrishna by giving me stories like he is a nice person and he never talks rudely with people etc.
So far he has not even acknowledged my email nor has spoken and i feel totally lost, harassed, discriminated by the entire team of hero motocorp.

Regards,
Chandra
+91 [protected]