Reference to service of Hero splendor pro at sai motors, bhanshankari, bangalore-560085 vide invoice no. 10728CA21V11902 dated 23/01/2021valuing 5374 INR. The following are the issues faced.
1) At the time of pickup of vehicle on 23/01, the vehicle was not starting different technician started using self start repeatedly for 10 min. for a vehicle which was available idle in service station for 5 days post completion of service. Later concerned service engineer confirmed battery is dead for a battery recharged from service station at the time of service checked and found ok. It is shame for telling the battery failure at the time of vehicle pickup. Later some amount of recharge of battery for 20 min. done and handed over the delivery.
2) There was no concerned service engineer available to test and handover the vehicle.
3) I started driving towards my home, i found the vehicle not in good service condition as i see unstable acceleration and it was not a smooth ride. It looks no proper service done.
4) on the way to home i went to petrol filling station, unable to open petrol tank lock as newly changed lock keys are not matching to petrol tank old lock. Looks not changed petrol tank lock along with start key. Unable to fill fuel and vehicle stopped on the way to home, iam forced to take vehicle by walk.
5) I have complained to service centre and given 0 ratings, they have taken my complaints after 1 week and assured that vehicle will be picked and rectified. Till now no one turned up for resolving issue.
6) Last one month iam unable to use this vehicle as iam unable to fill fuel due to unavailable of petrol keys.
Iam totally unhappy with hero service and the kind of service outlets is pathetic. I never recommend hero vehicles in the near future to anyone.
Please take action against sai motors and confirm the action to fix the issues faced. Was this information helpful? |
We highly regret the inconvenience caused. With respect to your complaint[protected] raised via Dealer is in the process and it will be resolved at the earliest.
Regards,
Team Hero MotoCorp