Hero Motocorp — confusing and disturbed by the service

Address:	Darrang, Assam, 784125
Website:	MotoCorp

In 25th august, 2017 i had buy a motorcycle which is from hero motocorp, but the free services are not satisfactory and the service centr didn't treat as like the free serving details show in the service book.
Secondly my motorcycle start making some noise from a few days and when i checked for that noise i found one. The chain cover swingum patti was broken and when i that's mean today i visit the service centre for the replacement of that part then they saying that the warranty of the bike didnot cover for that part. Why is that? I want to disable that chaos making noise from my bike that's why i remove the chain box from my bike, but i afraid the chain of my bike will soon going to be damaged.
Now i think why i choose hero motocorp
I want to resolve my problem from your side and make some arrangement for good arrangement for the servicing of the motorcycle at the service centre. The service book mention 32 checking point but the servicing centre just provide 3 or 4 out of 32. They didn't polish my bike, didn't lubricant my bike chain but they want sale some lubricant oil and polishing cream from the centre.
Above all i don't want suffer anyone like me. Please provide me the chain box with swingum