Hero Motocorp — cooperation and response of staff

Address:

North West Delhi, Delhi, 110039

Sir, i purchased hero maestro edge zx from metro agencies situated in bawana industrial area on 11 oct 17. I also purchased side stand with sensor and women's step. I paid for the above mentioned accessories. But delivery was given without fitting women's step. Staff told me that it will be available within 2-3days. But even after 10 days nobody contacts me. After 10 days i approach the dealer, they told me that it is not available. Come after 3-4 days. They were not bothered till i asked them for refund. Then manager activated himself and contacted some other showroom and told me to come on 29 oct 17. I reached the workshop at 1430 hrs and handed over the keys to the supervisor. He asked me to wait. I seated in waiting room. But at 1600hrs i again approach to supervisor than he told me that this work will take one and half hour so you have to wait. Till 1600hrs nobody touched my vehicle. Then i asked him to take my vehicle out from the workshop because i didn't have that much time. Then the manager interfered and brought one mechanic. The fitment was done within 5 minutes. I am very annoyed with the behaviour of the supervisor and other staff.