Hero Motocorp — Delay in servicing the Accident prone vehicle

Address:	Kollam, Kerala, 691010
Website:	www.consumercomplaints.in

We took a new vehicle(Maestro Edge) from VENAD AUTOMOBILES, Kollam, Kerala on 23/09/2016, model : Maestro Edge VX Deep Blue Grey KL 02 AY 9998. On January 28, 2017 the vehicle met with an accident making a crack on the right side body of the vehicle above silencer guard and the right side mirror was fully broken.We had given the vehicle for service on 30th of January on an accident claim. It is nearly one month now we haven't received any update on the repair status till today. When ever we tried contacting their office they will keep on saying lame excuses that they didn't receive that particular part of the vehicle from the head office.Its the responsibility of the service center to provide the status of the vehicle given for service because we had opt the company and the vehicle giving full trust.We were fully interdependent on that vehicle and this issue is making us frustrated and loosing our trust for hero .Kindly take this into consideration and do the need full.