Hero Motocorp — Destini 125

I bought a Hero Destini scooter on 9 March 2020. The scooter developed a snag and started giving starting problem. On visiting the service center of the dealer they claimed to fix it but the problem persisted. On second visit they attempted deeper openings of the scooter and again claimed to have fixed it but the problem was not resolved. On third complaint they changed the push button of the scooter but the problem was not resolved.
On next complaint they admitted the problem in the battery and got it replaced. The process of replacement took 3 days and the scooter remained stranded. But much to my chagrin the problem was still not resolved. When I again contacted the Tulsi motors they told me that the company service engineer, Mr. Sanjay Sharma is scheduled to visit their dealership. The dealership guys cooperated and picked the scooter from my residence and claimed to have got the battery replaced again and also some part by the name 'RR unit'. But the problem is again relapsing.
All this description is only to explain that the scooter I have been sold by your dealership is defective and after five attempts to fix the problem they have miserably failed. I can convincingly deduce that your dealership mechanics and the area service engineer are not capable of handling the problem. This speaks volumes about the standard of quality check in production and the skill level of your service personnel.
NOW I humbly request you to kindly either take the scooter back and refund my money or replace the scooter with a proper one. This machine is only giving me headache and embarrassment and I want to get rid of this stupid machine.
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Hero MotoCorp customer support has been notified about the posted complaint.
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Dear Sir,

We regret the inconvenience caused. Kindly share your Registered Mobile Number with us on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

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    +91 11 2614 2451
    +91 11 2614 4121
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    34, Community Centre, Basant Lok, Vasant Vihar, New Delhi, Delhi, India - 110057
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