Hero Motocorp — Dissatisfied WIth Hero Warranty Service

Address:

FLAT NO-A/101 SKY TOWER, SUNDERPADA, KANTILO, KHURDA

Dear Sir/Madam

Vehicle no - OD-02-AQ-7440 & Engine No JF33ABHGH12871

Please find the attached copy of Bharat Hero Warranty not cover letter

I had purchased a Hero Mystro edge on Nov 2017 .I have done all free service and paid service . For some time i am unable to do service because of busy office work and health problem . After that duration i done Joy Ride from time to time & i am continuing service at Bhrat Hero Ltd, Bhubaneswar, Odisha .

Now my engine consuming excess Oil in ( low in every 1600 Km ) & Key not fuctioning properly sometimes the key indicator blinking, also my vehicleis has starting problem, So that i went to above mention service center twice on Sept 20 & 28 Oct 20 & they said that, there may be some engine problem& refuse to service my vehicle's engine in warranty because irregularity of servicing for some span of time i.e mentioned above . And they told me to service my vehicle by paying Rs.13000/- excluding Rs.1300/- for labour charge for engine work.

I have continuing my Joyride frorm 2019 and now they are saying that joyride is only for Servicing, chain work, break work, Clutch work and not for engine work and major work.

According to the Hero 's 5 year warranty my each and every major problem should be worked within this period . For discontinue my mystro for some time due to busy office work and Ill health it should not be withdraw the 5 year warranty and they sholud not treat the valuable customer like me as i had purhased 2 Vehicles from above mentioned Hero Show room .And rght now i am dissatisfied with the behaviour treated by the show room's manager .

Therefore i request you, kindly take some appropriate anction regarding the problems mentioned aboe and do the needful as soon as possible

Thanking You
Mrs.Roni Smita Mishra
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