| Address: | Jajpur, Odisha, 755014 |
Dear sir / madam,
We had purchased duet scotty from the m/s saumik automobiles, jajpur road, odisha, 755014, on june - july 2016 and from day one it had lot of problems such as starting problem, stop at any time & unknown place upon running condition, excess fuel consumption and other electronic faults.
Before i had hero pleasure scotty of same hero company and my spouse used it for almost 5 years, it was a great pleasure & much comfortable.
I took on duet on exchange of pleasure but now this is giving us much hard time. She (Spouse) is using this vehicle to pick up and drop children from school to home and home to school + market for shopping.
The story starts on the 1st day of delivery from showroom, starting problem, the vehicle delivery made to us around at 10.00 pm saying that the problem will goes off after 2-3 day running, as this is new vehicle therefore problem is coming due to insufficient fuel circulation.
One after another free service, bring vehicle, all the problem will be short out as committed by the team of technicians and workshop manager. Latter on we visited the workshop on every free service, problem was mentioned in the job card, at the end of day, team deliver by saying, problem is resolved and my spouse had to carry this vehicle to home. But, it is strange, the problem reaming as it is unresolved, mileage problem is just tuned to adjust petrol and said now your vehicle is ok.
It was very good to have nice compliments from the service staff, by keeping vehicle whole day, cleaning done properly, to take vehicle home back by taking free service coupons. One by one coupons were taken and on every free service same policy is adopted. The problem remains same as unresolved. Lady cannot attend workshop leaving behind children and house responsibility for whole day every 2nd or 3ed day for the same issue.
My spouse was carrying child for tusion, and in the mid of road this vehicle (Duet) stopped, as it is understood this can be life risk at any time as heavy vehicle is running back & behind every moment on the road. This vehicle did not start again. Lady alone pushed this vehicle to workshop for maintenance.
We bring vehicle on time to workshop for maintenance and repair without any failure, we pay charges as charged on job card, but in return we receive bad & wept feeling, the kind of service provided. This kind of vehicle is designed keeping in mind that, for lady to have safe & comfort travel without any fault.
At the end, team leader / manager suggest to leave vehicle at the workshop for the 2 days for observation and to cure disease. Today my spouse had submitted this vehicle under the team of professionals to carry out inspection and rectify the faults, as and when mentioned in the job cards from time to time.
As hero is known for its great name & fame for two wheeler, and we hope this time our concern will be not solved, but will be completely eradicated. With great hope and expectation we believe on hero group, there will be no more such complaints in this vehicle further after delivery.
We request customer care team as well as maintenance team to take this in right prospective and kindly do the needful to resolve the issue.
Hope for the best..
Regards
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