Hero Motocorp — engine complaint and in-proper service

Address:5/1110 East Street, Vellore Post, Amathur Via, 626001

Dear sir/madam,

I am thangeeswaran. M from virudhunagar, tamilnadu, i have purchased a hero glamour (Tn 67 bj 2342) on 26.05.2019 from selvam motors, virudhunagar - tamil nadu. I had a very bad experience with the dealer and their service.

From the day itself, i had a very bad experience with my bike. Because i have got a loud noise in the engine. I have mentioned it from the first service itself, but the service persons (Engineer-mr. Govindaraj) are not being taken that as serious.
Now almost 10 services have done in the same service station itself, but still, it is not all rectified. Seriously why you people having this kind irresponsible service station on your side. You people please tell me what is the permanent solution for it
Are you looking for 10 more services eh? I hope it could be a waste of my money and time.
So kindly take this as my serious note to your concern, else please take this bike back to you. Totally waste……..

Regards,
Thangeeswaran. M
(+91 [protected])
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Dear Customer your request id is[protected]. Concerned Person would be in touch with you in 48 Hrs. We assure you of our best services. Still rcvd any information from the same. Actual charges are less than the quatation other charges what's happening with Dealer.

Prakash Mugali's reply, Feb 1, 2020
In quotation other charges 2674/- not received any accessories from the dealer.
Prakash Mugali's reply, Feb 1, 2020
Accessories are not suitable for new bike but. Dealer charges foecebally
Dear Sir,

We regret the inconvenience caused to you. Please share your Registered Mobile Number, VIN (Vehicle Identification Number) and Dealer details on app.[protected]@heromotocorp.com so that our team can assist you.

Regards,
Team Hero MotoCorp

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