Hero Motocorp — engine problem

Monu Saroha

from Gurgaon, Haryana

Address:

122001

I have bought splendor ismart 110 12th months ago, but there is a noisy sound produce from engine the service center said this is fault of manufacturer, but can not be solved this fault earlier. So i request the hero motocorp to solve this problem as soon as possible for customers satisfaction because hero is the best brand of two wheelers bikes, if he can not solve this issue than opted us to exchange the other bikes.

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Hero MotoCorp customer support has been notified about the posted complaint.

Oct 07, 2017

Nareshvasita's response Tank color damage and chain chakker not setting in service time

Oct 11, 2017

Updated by Monu Saroha Dear sir
From broken of my heart, i need to tell you that my faith on hero two wheelers has broken permanently when i use your one o[censored]r product splendor i smart 110.
I want my money back. I am very upset with your product.
I have splendor i smart 110 cc bike which i had purchased on 10th oct 2016 and only after riding of 14000 km the engine of the bike has concked off and your service team from gurgaon tooks 10 days to repair my bike as they have not sufficient spares to repair the same immediately.
After repair, the bike works only 500 km again to again the engine sound is very high and worst part is, the auto needs service specialist are saying that this is normal sound. I am sure it is not a normal sound.. I am riding on bike since 2002 and i knw very well what is normal sound and what is not.
You are going to loose goodwill of splendor name by creating this type of poor products.
I need my money back or want permanent solution as i am not so free person who stand always your service centre.
Need immediate action on this or i will take care of hero moto corp repo.
Need permanent solution immediately.

I hope this matter you will take seriously and do the needful urgently.
Hope no other things i need to write about your product splendor i smart 110
My two wheeler registration no is hr26cz9148 and my contact no is -[protected], name-monu kumar

Oct 11, 2017

Updated by Monu Saroha now this time standing the bike ismart 110cc yours service center auto needs registration no-HR26CZ9148

Oct 11, 2017

Updated by Monu Saroha SLOVE THE PROBLEM IMMEDIATELY
HR26CZ9148

Oct 11, 2017

Updated by Monu Saroha MAIN TAB TAK AUTO NEEDS SERVICE CENTRE SE BIKE NAHI LEKAR AAUNGA TAB TAK BIKE KI PROBLEM THIK NAHI HOTI.
REGISTRATION NO- HR26CZ9148