Hero Motocorp — engine problem

Address:

36A Hauz Rani, New Delhi, Delhi, 110017

I have purchased Passion Pro 110 from Pashupati Autos (Aya Nagar) in April 2018 & get the bike serviced from their authorized Service Center time to time as per the service manual.

Just after 10, 000 Km the bike engine started to make a lot of noise & when I visited the service Center on 27.01.2019 they changed the oil along with regular service was done (Attaching the Bill 1) the service adviser advised to run the bike at lower speed for 500Km & then get the bike checked once again but there was no change in the sound.

Within next 3 days i.e. on 31.01.2019 i visited the Service Center once again due to no change in engine sound even by 1% the service adviser told to leave the bike for 3-4 days & the complete crank along with piston assemble was changed (Attaching the Bill 2).

Still the engine noise was there & I visited the Service Center once again on 19.02.2019 & the complete oil was changed (Attaching the Bill 3) & told to get the bike checked at 1000 Km but no change in engine sound.

Thereafter on 30.03.2019 when I visited the Service Center once again due to no change in engine sound the service adviser told to leave the bike for 3-4 days & the complete oil pump, shaft, filters rocker, gasket, spark plug etc. was changed (Attaching the Bill 4) & told to get the bike checked at 1000Km.

After completing 1000Km when I visited the Service Center on 20.04.2019 the complete engine oil was consumed along with the same noise problem & very low pickup. Now the service adviser has told me to give the bike for at least 10 days.

I am not able to understand why this type of problem is not been rectified by the authorized HERO MOTOCROP Service Center, from last 3 Months the bike has been kept by the service team for as per there requirement & they have change the complete engine assembly along with many different items. For a company like Hero Motocrop if such problem are not possible to be fixed then then please let me know so that further action can be taken on it.

The Address of the Service Center is mentioned in the attached bills. Kindly follow up with the service team & provide me a feedback ASAP.