Hero Motocorp — Engine stopped when clutch is applied

My Name is Navneet Rai, I had purchased a byke of HERO HF DELUXE- VIN no. MBLHAW106L9G02065 on 06.08.2020. I had also completed my byke three or may be four (free services) through SINGLA AUTOMOBILES (Hero Service center) Maya puri. Due to COVID19 I am not able to visit service center for my remaining services. Now, my byke is not taking self start. I have consulted my nearest byke repair shop he told me sir I think your byke's battery is down. In my opinion you have to go Hero service center first. Thats why I have visit there. I went that service center again on 02.09.2022 around 8.30 a.m. Service Center staff reach around 9 to 9.15 a.m. Their supervisor (Mr. Vicky, his phone no. is [protected]) came and ask me sir what is problem in your byke. I told him sir my byke is not taking self start that is the only problem. Then Mr. Vick called someone else to check this byke. He went outside for test drive. He came and told me your byke's suspension, timing chain, sensor, balancing and many more thing which I have not able to understand. They both were taking each other yar ye bhi kharb hai inko bol de vicky told him rahne de. But he force Mr. vicky to add some more items in bill. They give me roughly idea of my bill is around Rs.6700/-. I told him sir my byke is ok you just check my byke self start. Mr. Vicky force me you came here around one year back. You need to do Byke service also. I told him sir I have just complete my byke servie before 2 or 3 month before. But, he again and again repeated same thing.

Around 10.30 they will took my byke for service and repair. Repairing staff said sir your byke battery need to change and your filter is also need to change. Sir they give my around 1.00 P.M. After so much requesting they charged me Rs. 5, 179.0/-. When I came home my bykes engine oil is continuously falling and my byke head light is very dim.

Sir, Kindly look into this matter, they have charged me lot and waisting my lots of time and I am not satisfying with that service center and their staff. I hope you can understand my problem and take necessary action. I am also attaching PDF BILL's copy. I want to add one more thing, My byke daily runs 30 km. I use my byke home to office or office to home. I am working in Department of Pharmaceuticals in shastri Bhawan.

Dear Navneet! We are here to assist you. As checked, we see that our team has taken your complaint with reference number[protected]. Kindly visit your dealer to know more.