Hero Motocorp — excess of smoke exhaust from the silencer and the starting trouble.

Address:

607106

Dear sir,
I am dr. S. Arokiasamy residency in sathipattu, panruti, and cuddalore (Dt).
The vehicle owned by me, the pleasure scooter bearing the register no: tn 31 ab 2031 was bought from your authorized dealer tkr motors, panruti on 20 sep 2014.
As early as my first service immediately after the purchase, the vehicle had problems excess of smoke exhaust from the silencer and the starting trouble. When asked they said it would be either fixed or reduced after the free and pay services.
Nothing has been done so far since my last complaint, nearly four years after the purchase. You must be aware the warranty period covers 5 years, 50000 km whichever is earlier. So far my vehicle has run around 10000 km
They don’t seem to have maintained proper record of my first services, even they said i had not bought it for free services, it’s not true. I have got all the evidences of my free services done.
I regret to inform you that i am not satisfied with the services, and worse still, no proper response is given from customer’s points of view.
I hope you will do the need at the earliest.
Thanking you.
Yours,
Dr. S. Arokiasamy.
Cell no: [protected]
Nb: the vehicle has been with the said dealer since 25th sep.