Hero Motocorp — extracting unauthorised money from customer and misbehaving

Address:

Khordha, Odisha

I have a victim of extraction o[censored]nauthorised money from your showroom in Fire Station Square, Bhubaneswar. On 16th November 2018 I purchased a HERO DESTINE 125 on dire ct payment. I paid an amount of Rs. 71, 775/- towards the cost of vehicle, insurance and registration fees as per their instruction. But on checking the amount on break up wise of individual items I found the total to be Rs.70, 057/-(Vehicle -60, 000/-, Insurance -6089/- and Registration -3968/-) which is Rs.1718/- less than the amount I already paid. On finding the difference I went to the showroom on 19th November 2018 and asked the concerned staff about this. But to my surprise the staff replied in a vague manner which is not at all expected towards a customer and I feel very much offended over the remarks and behaviour shown to me. And finally they returned me an amount Rs.500/- only and that too reluctantly and as if I'm begging before him. It is really unfortunate to happen in your showroom which has a good reputation. Therefore, I feel it appropriate to draw your kind attention over the unfortunate incident and request you to apprise me whether the money collected on payment of a new vehicle like in case of me is legitimate or not and if not, the extra amount may be immediately refunded to me. Susanta Kumar Padhi At-Pratap Sasan Post -Balkati District -Khordha Pin -752100. Ph.-[protected].