[Resolved]  Hero Motocorp — Fault in gear system

Address:BAJRA PARA, PAHARPUR, JALPAIGURI

I purchased a Hero Super Splendor (WB71Z2861) on 28th June, 2021 from Anand Hero, Jalpaiguri...i have riden it for only 1200kms till now. From two weeks of my purchase, i am facing a serious issue with the clutch and gear system...whenever i press the clutch fully, there is no sound but when there is a small release also, there occurs a bombastic sound, dhang dhang dhang dhang like this...i repeatedly told the Hero service here to check this out properly, i had the 3rd service done 3 days before, thru this 3 services, they told that the issue has been solved, but that solution resulted for not more than 2 hrs... its still happening the same...i think they handed me a Damaged Motorcycle which is not at all expected and tolerable. I request Hero Motocorp to look into this matter, coz now i am gonna claim warranty against the motorbike. Thank u
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Mar 28, 2022
Complaint marked as Resolved 
Hero MotoCorp customer support has been notified about the posted complaint.
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Dear Sir,

So sorry to hear that. Kindly share your Registered Mobile Number / VIN (Vehicle identification number) with us on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp
Debajit Sengupta's [Complaint's author] reply, Mar 27, 2022
VIN: MBLJAW172L9K18554
Dear Sir,

Thanks for providing your details. With respect to your complaint[protected] raised via HO is in the process and it will be resolved at the earliest.

Regards,
Team Hero MotoCorp
Dear Sir
This jafran from chennai.Iam using Passion Pro bike Reg No(TN22 DU8293) I gave my bike for service before 1 week for fuel gauge issue. On last wednesday i gave my bike yesterday only they are telling there is no stock in main branch for this bike so please take your bike . That to Ive been only gone to your showroom and asked after that only they are telling the issue there is no stock . Weather you peoples cant able to call the customer and tell the issue. We only want to go to the showroom and ask the issue is rectified or not. From the date first service Iam telling that fuel gauge is not working they are not ready to resolve the issue. Then what is the difference between showroom and third party service . Even they do better service comparing to . I am totally fed up with this kind service . If you can means pls resolve my issue otherwise pls collect the bike and refund my money. In our home we are having 5bikes in hero only due to your good service only i've got this bike but Iam totally fed up with these kind of service. Please kindly sort out my issue . Thank you
Regards Jafran
Dear Sir
This jafran from chennai.Iam using Passion Pro bike Reg No(TN22 DU8293) I gave my bike for service before 1 week for fuel gauge issue. On last wednesday i gave my bike yesterday only they are telling there is no stock in main branch for this bike so please take your bike . That to Ive been only gone to your showroom and asked after that only they are telling the issue there is no stock . Weather you peoples cant able to call the customer and tell the issue. We only want to go to the showroom and ask the issue is rectified or not. From the date first service Iam telling that fuel gauge is not working they are not ready to resolve the issue. Then what is the difference between showroom and third party service . Even they do better service comparing to . I am totally fed up with this kind service . If you can means pls resolve my issue otherwise pls collect the bike and refund my money. In our home we are having 5bikes in hero only due to your good service only i've got this bike but Iam totally fed up with these kind of service. Please kindly sort out my issue . Thank you
Regards Jafran

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