Hero Motocorp — Faulty vehicle which starts problem within 2 months of delivery and company dont solve this problem.

Address:	395009
Website:	www.heromotocorp.com

Dear sir,
Myself, swapnil patel.
I have purchased hero meastro edge lx from shivani motors, varachha, surat on 4th january 2016. My vehicle no: gj05mq3672.

Within 2 month, after my 1st service (Service center details: siddhi auto, adajan, surat), while driving over isolated road, suddenly vehicle stopped. On checking found that service person has not tightened bolt properly during oil change and thus all oil drained on road. I have called your customer care executive regarding this. You may check my call history from no:[protected]. On visiting service center they corrected same by changing oil pump but not checked further elements. They charge us few amount for the same. I dont think that why should i pay for faulty equipment or fault of service center person.

Again after few days, vehicle stopped while driving at 60 kmph speed for around 5 minutes. After half an hour o[censored]ntiring effort for starting, it got started again. Now its sound was totally different and it was not getting speed.
On contacting service center they keep vehicle for 3 days. They changed piston and cylinder of an engine. And ensure that this problem will not get repeated. Again they charge some amount.

Again after few days history repeats. Firing change. Vehicle stoppage while speed up.In second service, told same to service center. They checked and told that they have removed bolt from engine. And again charge for few amount. Why should i pay for their poor service?

Now again, after service, same problem continue... What a world class service?

Now my question is:
1) why new vehicle face a problem within 2 months? Is there any reliability of equipment? Or whole vehicle is of poor/faulty quality?
2) why we should spent our precious time on visiting service station multiple time?
3) are all model faces same problem or my vehicle is faulty/rejected class?
4) is hero own any responsibility to change their faulty vehicles? Or just selling?
5) why authorized service center person don't solve problem even after repetitive request?
6) why should i pay for their poor service?
7) what after warranty - should i pay for whole spares due to poor quality of your product?
8) do you believe in customer satisfaction?

Service center response is very poor. We fill that its our crime to buy hero product.
I hope you understand what i am feeling and what product you are selling or what kind of service you are rendering.

I am requesting you to look into this matter and solve my problem in best way. And plz call me regarding this matter.
Hope you contact me soon.
Regards,
Swapnil patel
M:[protected]