Hero Motocorp — front brake jam in hero xpulse 200

Address:

Hero Motorcorp

I purchased a hero xpulse 200 in december 2019 from a showroom in kochi, kerala. Since then i have been facing a problem of jamming of the front brakes while encountering a pothole or after encountering a speed breaker. The jamming of front brakes lasts around 3-5 seconds and front brakes wont work during that time. Sometimes the back brakes also becomes ineffective in stopping the moving bike as the bike starts skidding. I have nearly escaped from around 3 crashes and accidents because of this issue. I came to realise that it is a commo problem after reading some articles. Hero motorcorp has not arranged for the recall of the faulty models or have not given an information to the induvidual customers regarding the same. Also the hero service center is dismissing the complaint saying that it is a vibration in abs motor. During the first two services at gem motors olympus, coimbatore the problem was ignored by the technician/supervisor attending the customer. Service centers should be the first persons to know and warn the customers in case a dangerous fault is there in the bikes' functioning as they are the ones qualified to repair the bikes of hero. The ignoring of problem by the service centers is the gravest offence. I would like this complaint to reach hero motorcorp and would like to know how hero motorcorp is ignoring such a grave blunder on their part citing the covid 19 pandemic. I wish my fellow riders know about this and keep thselves safe.