Hero Motocorp — hero bike not serviced properly

Address:

Paschim Medinipur, West Bengal

Sir/madam,

The bike has faced starting problem issue since the day it has been purchased. It has caused great inconvenience. Prior to 1st servicing due date we had to attend the service center for rectification of the problem. Even after numerous servicing through the service centre the issue has not been resolved. Last servicing was held on 28th february 2020 by sainath automobiles, kharagpur which failed to resolve the problem of starting issue and they directed to palco midnapur for further rectification. On visiting the same on 15th march, 2020 ie today, they accepted the vehicle for servicing but denied to handover the vehicle unless we give appropriate feedback ie either satisfied or unsatisfied which was not possible for me to judge prior to taking delivery as the problem is faced at the initial starting only. Due to non submission of instant feedback they refused to handover the vehicle to us. Necessary instructions may please be given to the service center ie palco midnapur so that they handover the vehicle to us after proper rectification of the problem and without the instant feedback.

Bike chasis number: mblhar232j9l05346