| Address: | 753001 | | Website: | www.herocorp |
Sir, Cuttack.
08/03/2016
While purchasing a Hero I Smart motor cycle from Sunny Motors, Chandi Chhack,
Cuttack I testdrived & the following defects were observed.
1)A peculiar sound is coming The Manager while applying clause.
2)Abstruction takes place while changing the gear from 2nd to 3rd.
3)Pick up is very poor.
4)Back push occurs while riding.
5)A peculiar sound produces while runs at 60 K.M.speed.It is felt that a next gear requires beyond 4th gear.
6)It does not run smoothly.
I put forth above defects before the Manager-in-charge of maintenance, Servicing & Workshop of Sunny Motors.The Manager gave me assurance that all the above
defects will be rectified at the time of 1st servicing.The 1st servicing was done at 750 K.M.But no defects were rectified.The motor cycle was washed, changed
the engine oil only.No other operation was done as mentioned on the reverse side of 1st servicing card.He obtained the customer signature before the servicing.After 1st servicing the mileage is not satisfactory.I purchased the Hero I Smart as per the attractive performance of the advertisement of Hero Company & assurance of the Manager of Sunny Motors.But it is baseless
assurance.
Now I am waiting for the advertisement norms of the Company. The defects may kindly be rectified within a fortnight, otherwise I will take the shelter of Consumer Forum.I feel very sorry for the misbehavior of the Work shop of the workshop staff of Sunny Motors except Manager.I am waiting for Company"s
perfect rectifications.
I remained with thanks.
Yours faithfully
Sarada Kanta Mohapatra.
M.No-[protected],
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