Hero Motocorp — Hero maestro

Address:

Indore, Madhya Pradesh, 452006

Hello sir,
I am highly disappointed with the service that your company has provided me in the last 2 years. i bought "hero maestro" in september 2012 from "v. n motors, indore". since the first service, i am having some or other issue in the vehicle every month and many times it reaches to twice or thrice a month that i have to take my vehicle to the service centre. yesterday only i had given my vehicle at the service centre as it stopped unexpectedly in middle of the road and did everything the service centre suggested. but today again it stopped in the middle of the road and a new issue came that the boot was not opening with the key. vehicle getting stopped or unable to get it start is a problem that i have faced every now and then in these 2.5 years. i have spent around 30-40% of the vehicle cost in servicing and maintenance itself. for your reference i would also like you to know that i have never serviced my vehicle outside the company authorised service center. i bought my vehicle from "vn motors, indore" and the vehicle is always serviced at their service centre only. today when we reached to the vn motors showroom for complaining about the issue, i asked for some water but instead of serving me the water their staff member "mr. govind mishra" showed me the way where water is kept. i can never imagine such a service from this good of a brand. he said we don't serve water. i have always been patient and maintained my trust over your company but this time it has reached over my patience and i had no option but to write to you in person. i hope you understand my problem and take appropriate actions.
Thanks,
Harsh akotiya.