| Address: | New Delhi, Delhi, 603202 |
| Website: | www.heromotocorp.com |
Dear Sir/Madam,
I bought a HERO MAESTRO EDGE vehicle on 02.11.2016 from Visu Motors, Guduvanchery, Chennai – 603202, now the VISU MOTORS showroom was closed permanently. I was done the two periodical service in Visu Motors. After that i surrender my vehicle for 3rd service in Vishnu Motor Plaza – Jafferkanpet, Chennai, On 4th July 2017. They was done the periodical (3rd ) service, after that i park my vehicle in front of my home. On 18th July 2017 i start my vehicle, it was started but the vehicle is moving for not more than 5km speed and air blowing sound also coming from engine side. I called the Hero Showroom –Jaferkanpet, Chennai, the service person told we cannot identify your vehicle problem, Your area is too far from my showroom and also chargeable basis only we will rectify your issues, better you can contact any other nearby showrooms. After that i called Hero Showroom- Tambaram, Chennai, they are also saying same story.
Vehicle warranty is applicable or not? If the vehicle is suddenly stopped what will we do? For the minimum period this much of problem is possible?
On the first day also i was facing lot of problem in HERO MAESTRO EDGE. The problems are mentioned below.
1. Vehicle registration number was informed wrongly, I printed the number plate two times, due to wrong information and sending wrong SMS confirmation.
2. Waiting for accessories more than one month
3. On the first day also side stand indication is blinking, (they are not rectified the problem properly)
4. On that beginning day Engine noise was came they was rectify the problem on second service only.
5. On the first day also steering side wobbling was there, they will rectify the problem on second service only.
6. Still speed is not moving more than 40km, speed limit increasing it will take long time.
7. If i stop and park the vehicle every 2minitues we are hearing on Rrrrrr... sound, On the 3rd service only they are rectify the noise.
In this regard i am really getting irritated for your HERO MAESTRO EDGE vehicle. I was wrongly chooses the HERO MAESTRO EDGE, i spend waste of money for choosing HERO MOTORS.
In this regard i cannot keep the HERO MAESTRO EDGE in future, so kindly take my vehicle and refund my 100% payment. I don’t have a time and stamina for fighting and following your peoples for every time. So please consider my issue and discuss your higher authorities for refund my 100% payment.
If we are facing the problem legally means i am ready to face the issue legally, because most of my family members are a leading lawyers in whole Tamilnadu, so legal issue is not a big problem for me. So kindly consider and sort out my issue smoothly for our healthy relationship. Because HERO MOTOR is an Indian company, every time i preferred to buy all the things are Indian brands only. So please improve to your quality. Vehicle details are given below
Vehicle details:
Registration Number: TN 19 AB 9140
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