| Address: | Vijay Char rasta,Ahmedabad,Gujarat |
Complaint regarding Service of new Hero Passion Pro bike at Bikes Auto, Vijay char rasta, Ahmedabad
I have purchased a new Hero Passion Pro bike from Prowheels, Nava wadaj, Ahmedabad, Gujarat on 28/06/2020.
I have put hero bike for regular free services four times. I have one remaining free service coupon for 5th service. I have visited for my 5th free service at Bikes Auto, Vijay char rasta, Ahmedabad on 1st February, 2022 which was denied saying free service time lapsed and you have to go through paid service instead.
I have complained on you online portal also from where till today no response is provided yet.
My compliant is as under :
(1) Denying of getting service done free.
(2) Rude and rough behaviour with me by supervisor present.
(3) No customer support for after sales service by HERO company dealer / representative.
(4) My Hero Passion Pro bike’s engine has been suddenly stopped while in running mode since purchase in June-2020 and chances of an accident is there. I have informed the same at the time of earlier services but problem still not resolved.
Please resolve the issue at the earliest and oblige.
This type of poor after sales service is not tolerable by such a good company like Hero Moto corp. This is spoil your company’s image.
I have a suggestion also to allow more time limit in case of less kilo meter usage of vehicles.
Thanks & Regards
Ashish D.Patel
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Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number / VIN (Vehicle identification number) on app.[protected]@heromotocorp.com to help us in resolving your issue.
Regards,
Team Hero MotoCorp