| Address: | Autoneeds, HERO MOTOCORP, opposite sec. 14 IDC GURGAON |
Dear sir,
I mohinder singh r/o surat nagar ph i gurgaon age 65 yrs purchased a hero super splendor bike (Regd. No. Hr26 du 2532) in oct /nov 2019. I got it serviced from authorized service centres in time. At the time of 5 free service i reported that it mobile is found low level, technician at auto need gurgaon told me to replace it's clutch hub assembly. I got it replaced from there on payment. After one month i found again it's mobile level very low. I reported it to autoneed service, they topup the oil and told me to report after 500-1000 km run. After it i again report to service center in feb 2020, the technician checked the bike and all services record and told me that it's engine will be overhauled in warranty and advise me to come after one week. They demanded it's spares vide autoneed store demand no 3329 dated 15/2/2020. After 10 days i again report to service center, the store keeper mr ramu told me for unavailable of spares. Again after 4 days on 29 feb 2020 i reported for the service of my bike. Again mr ramu told that spares are not available, he again demanded spares vide demand no 3439 dtd 29/2/2020. After 13 days on 13/3/2020 i again reported service centre, but the spares were not available there. I left my bike there and told them to inform me when it gets overhauled. On 23/3/2020 i again visited service center for any progress, still there was no spares. After that it was lockdown, now as per online report that service centre is partially functional, i rang up many times but getting no response from service centre.
Sir i request you to look into the issue. And acknowledge me Was this information helpful? | 
We highly regret the inconvenience caused. We have notified your complaint[protected] to our team and they will be in touch with you.
Regards,
Team Hero MotoCorp
As I got a message from Hero motocorp on 19 May 2020, stating that my Super Splendor is ready. I had visited the Autoneeds Service center IDC gurgaon on 25th May to collect my bike, where I found that my bike is not repaired due to non availability of spares as per the statement of Mr Parveen floor manager & Ms Parul office executive at service centre. Due to lockdown I was staying at my home in Alwar Distt. and visited from there to Gurgaon to collect my bike after after getting message from Hero motocorp. Sir due to typing mistake I had mentioned the date of purchase of my Super Splendor as Nov 2019, please get it corrected as 26 Nov. 2018.
Sir I again request you to please get my bike repaired as an earliest, due to the age of 65 yrs I am facing many problems to attend my office.
Please fwd the message for collection only after confirmation from the service center.
Thanks
Mohinder Singh
Mb 9911960619