Hero Motocorp — I booked karzima but wanted to change color but could not and now hero cancelled my booking

Recently i made a booking with hero but i wanted to change the color on my booking but i was not able to do so the number given to me on booking for any help or assistance was non existent so basically i cant cancel my booking nor can i change my color after calling for few days and sending them dm on social sites they replied to me but yesterday they sent 2 simultaneous mails one stating that my booking is now cancelled and one saying booking confirmed and now on the hero site i cannot see my booking
and now i don't even have a clue if i have a booking or not

my order id is- [protected]