Hero Motocorp — Im complaining about the service provided by the sri shyam motors sambalpur odisha .

Sir,
I am a customer of your's and have been facing problem in fixing my bike's front visor and headlight. I met with an accident in the month of july and i came to the showroom for repairing my vehichle ande they siad that dont have those parts and j have to order them then i ordered those parts which are needed then it took them 3 months to order those parts and in between that we visited quite a few times for our matter but none of them attained us properly then we tried to contact the chairman and then he assured us to solve our problem..and after 2-3weeks we were informed that we can go to repair our bike then in the day of servicing we were asked to bring the broken parts of the vehicle, ... sir was that question meaningful to the one who met with an accident ...was that more important than one's life? Then they said that they dont have some parts and we have to come again ...the problem is they asked us to send the picture of the vehicle and asked that if we were left with some parts of the vehichle which is to be fixed and sent the photos of the parts and the damaged motorcycle then they didn't replied and on the we went for repairing the vehicle they told us that we are responsible for the matter ...so sir is this the service we are getting from your different branches .
We were quite dissapointed with their behavior also as the were a not listening to our problems...