Hero Motocorp — improper servicing of my 2 wheeler

Address:Bangalore, Karnataka, 560078

Today morning i had given my 2 wheeler ka -03 eg 876 for servicing to your authorised service station ms/ sai motors located in 3rd stage, 3rd phase, banashankari, bangalore - 560085.

Following are the observations after i reached home

1) left side rear indicator cover not replaced
2) indicator switch not replaced
3) sound while applying brake is there
4) vehicle facing resistance in pulling.
5) both indicators not beeping

I was giving my vehicle for servicing to right motors from last 15 years but now it has closed down. Not a single time i had complaint because they always take trial when it is given for servicing and also once servicing is done they take test ride. At sai motors it was not this is first time i have given my vehicle to sai motors and it is very bad experience.

I have unauthorised vehicle mechanics next to my apartment but why i give to authorised service station because they do a good and honest job. This was my experience at right motors.

At 6.00 pm i called the service station. Some one spoke to me and after that the phone was handed over to the front office who told me that she will call me shortly. I dont know shortly means how amny hours, days or weeks.

Please let me know how you plan to address the flaws in your service team
Was this information helpful?
No (0)
Yes (0)
Hero MotoCorp customer support has been notified about the posted complaint.
Complaint comments 

Comments

When I went to get my fourth free service, the machanic didn't check all the necessary parts and he didn't charge battery even it was a little discharged...

I have done this servicing from radhika automobile, dhule road, amalner 425 401

I'm unsatisfied with your services...
HeroMotoCorp's reply, Apr 2, 2020
Dear Sir,

Sorry to hear about the trouble you faced. We request you to provide your Registered Mobile Number to help us in resolving your issue.

Regards,
Team Hero MotoCorp
Dear Sir,

Apologies for the unpleasant experience. Please share your Registered Mobile Number on app.[protected]@heromotocorp.com for our team to assist you.

Regards,
Team Hero MotoCorp

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hero MotoCorp
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    6254
    Pending
    0
    Resolved
    257
    Hero MotoCorp Phone
    +91 11 2614 2451
    +91 11 2614 4121
    Hero MotoCorp Address
    34, Community Centre, Basant Lok, Vasant Vihar, New Delhi, Delhi, India - 110057
    View all Hero MotoCorp contact information