Hero Motocorp — Karizma R - Unresolved Complaint even after one year

Address:

689594

I have purchased 2014 made Hero Karizma R on October 2015 from your highly esteemed dealer- Jubilee Hero, Kottayam. I purchased the bike on an offer reduction of `12, 500 rupees. I am facing serious issues like starting trouble, missing and unpredictable switching of engine while riding.

Unresolved Complaints:
1. Bike will not get started unless the choke is ON
2. Engine will get switched off on acceleration after starting
3. Bike shows jumping up to 4000 RPM
4. Unpredictably Engine is getting switched off while riding
5. Parts are not available

I have contacted dealer from the very next week and my bike was in the service station of the dealer much time. The service persons are saying that the New model Hero Karizma has the manufacturing defect of starting problem and we have to pull on choke for starting.

They have failed to diagnose and rectify the complaints numbers from 2 to 4 and say that parts are not available. I am not able to use my bike properly till this date even though I have purchased top model of bike from Hero Motocorp.

Details of my bike:
Reg No: KL 28 C 389
Engine No: MC38EFEGJ00693
CHASIS No: MBLMC38EHEGJ00721

In this context I am eagerly waiting for a solution from Highly esteemed Hero Motocorp.