Hero Motocorp — Karizma ZMR New model, fuel pump spoiled 2nd time

Address:

411048

I had bought Karizma ZMR new model on 4th April 2015 from Mahim FortPoint. In August my bike started making sound as if any nut bolt was loose, on check-up it was confirmed that that Chassis was cracked. A new chassis was replaced and i received my bike after 15-20 days from Mahim FortPoint Service Center. Because of chassis crack my bike's under belly also got cracked, but the service center had no new under belly to replace even after the bike was with them for 15-20 days. So they mentioned "Under belly pending" on the bill issued. Till date under belly is not available in any service center.

- Once my bike fell in parking lot and my right side belly had broken.
- The indicator light breaks every now and then.
- My right side white LED light fuse has gone off without any reason. Those parts are still not available with any service center.

- 3 times my bike just stopped responding by all the electric fuse going off and i had to call local mechanic at the middle of road to fix the fuse.

In December 2015 my bike stopped in the middle of the road in Pune. I had no idea what exactly the problem was. Even the local mechanic near the incident couldn't find out the problem. After pushing my bike manually for 5-6 kms I reached Lakshya Motors, Swargate, Pune (Authorised Dealers and Service Center for Hero MotoCorp Ltd.). On check-up it was said to me that fuel pump was burnt and needed to replace with new fuel pump which costed Rs. 8200/- (bill dated 09-Dec-2015). I had no choice but to pay and get the fuel pump replaced.

On around 4th December 2016 again the bike showed a problem of not starting. Once in morning the bike starts and if i stopped in-between somewhere and restart the bike again it wont start and it used to take 15-20 mins to start. This started happening multiple times and before i take it to service center, on 15/12/2016 (Thursday) at night i stopped my bike somewhere for work and when i restarted it, it did not start and had to push 4kms to home while showing 2 of the local mechanics who had same reply "Fuel pump has broken". Next morning fortunately the bike started and i took it to Laksya Motors. They said they will check and let me know. On check-up they said the fuel pump is spoiled on which i showed them the bill of new fuel pump replaced from their service center just last year, on which they said our engineers will be coming and we will show them and let me know. After calling every day and after around 1 week they said there is no problem with the fuel pump and your bike has been fixed. I went and collected my bike after the general service on Thursday 22nd December 2016 (i.e. Today). But the same not starting for 10-15 mins problem happened 4 times today itself and at night again the bike didn't started at all in the middle of the road and i have to park it somewhere in an unknown location.

Sir, either you have provided me with a defective motorcycle or your product is not good. If your fuel pump is that weak and that expensive then you should have installed an alternate starting system which almost most of the bike has. Replacing a fuel pump every year is really expensive. Today i have parked my bike at an unknown place and am back home. I don't know whether it will start in the morning or i will have to take it to service center by tempo.