Sir,
I purchased a mastero edge vx bs iv scooter (Registration # dl5sbc5179) from r k automobiles dilshad garden, delhi on 21/8/2017. The scooter has been giving problem right form the first one month. I contacted the dealer several times to sort out the matter and they finally agreed to replace the battery but i had to wait for about a month to get the replacement. Even the new battery did not work and now for past 7 days the scooter is back with the dealer again. As a result i have not been able to use the scooter for past 2 months. I have a very demanding job where i need the scooter every day.in the mean time i have spent thousands of rupees on taxis and autos.
It is a matter of great concern. How could a company like yours offer such a poor customer service and make products of such a trash quality? If i do not get the problem sorted out with in 72 hours i will be forced to contact your head office and perhaps mr. Munjal himself. You will also see a lot of dirt in the social media.
Anurga sharma
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Neelam Bansal
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Gurgaon