Hero Motocorp — Melody automobile Irumpanam,Kerala-Irresponsible in Service and dealing with Customer

Address:

Ernakulam, Kerala, 695524

From,

Vishnu V.P.,
Mob : [protected]
Vaisakh,
Kottakuzhi,
Nellimood P.O.
Trivandrum-695524,
Kerala

Vehicle details

Hero Hunk,
Eng no : KC13EFFHD00100
KL-07-CE-4316

Dealer details:

Melody automobiles,
Irumpanam,
Ernakulam,
Kerala,
( Ph :[protected]

Complaint : Frequent air loss in front tyre and Melody automobiles irumpanam disregards proper service

Hi heromotorcorp,

My name is Vishnu and I bought a Hero Hunk motorbike (KL-07-CE-4316) from Melody automobiles, Irumpanam on[protected].

With in first 3 weeks there was an air loss in front tyre and Service head in Melody irumpanam told that it is due to defect in the paint between rim and tyre. I have requested a replacement of entire front wheel but they assured a repaint can fix the things.

But after 4 months again the same happened and this time Service personnel in Melody Irumpanam said the painting done last time by them was not proper and one more painting will fix the things.Again I was forced to proceed as per their stand

After 9 months again there was again an air loss and this time I have fought hard for replacement of front tyre highlighting the issue happened two times before.
But they turned down my request by saying now there is an issue with wall tube and I have to believe them as I have no other choice.A replacement was done for the wall tube and I was charged for the same.

Now after 14 months again there is air loss in front tyre.
In all the before cases I have to call some workshop men to fill the air and took the bike to Melody irumpanam service centre before complete air is being lost.

So this fourth time I have insisted them to come home and take my bike to their service centre.
But they are so rude and asking me to take a man from some other workshop to get it repaired.
The attitude and Service I got from Service personnel in Melody irumpunam is very bad as a customer which created a bad impression about the Service of Hero company itself.

I would request you to take immediate actions to get proper justice for me.

Thanks,
Vishnu V.P.