[Resolved]  Hero Motocorp — My bike is not starting and very bad response from authorized dealership.

Address:

Gurugram

Hello Hero MotoCorp,
Myself Arpit Mishra, Own's Hero Passion pro bs-6 purchased on 09th March 2021, I had purchased this bike for My daily commute, Ride approx. 20-30km per day.

On 09 March 2022 Wednesday, exactly after an year i bought this bike. in afternoon, I was on My way to Sultanpur to Musafirkhana & suddenly near Aliganj My bike stopped. I tried to make it Self start / Kick start, But was not able to start it. i stopped there for few minutes and after sometime bike started, but after few kms it again stopped, again I stopped there for few more minutes, after few minutes bike again started and I reached to Musafirkhana since nearest hero service center Tandon auto sales, was in Musafirkhana. So I took it to them, since I have purchased this bike from sagar automobiles, Jagdishpur, because of that they dont even touched the bike also they were very unprofessional that they do not know how to talk to the customer, their work manager Ranjeet Dubey, said to me

"Bike jahan se kharidi hai wahi leke jaao ise, hamne theka nahi lia hai ise sahi karne ka... aur hum is bike ko chuege bhi nahi, jo karna ho kar lo."

First of all, is it the manner how to talk to customers. someone who has invested his/her tear-blood in earning approx. 85000 Rs and buying this bike which is now a piece of scrap. and they were talking like that.
I don't know what is the issue with bike. bike is not starting, and they are making excuses that they don't have laptop or the laptop is not updated and so many like that.

I know that this part comes under waranty.

Now what they did is, they added a request on the hero portal from their behalf that work is under progress. first of all who gave them authority to register a complain. i dont know if my bike is with me then how can they register a request showing that bike is in service center and work is under progress.
i tried calling to Hero's customer care number [protected], they told me that there is already a request with the ownername is registered
and i got a message from hero motocorp
"Dear Customer your request id is[protected]. Concerned Person would be in touch with you in 48 Hrs. We assure you of our best services."

its been 72 hours already where is your representative.

so the conclusion, i need my bike to be okay asap.
Complaining about:
Tandon auto sales, Musafirkhana, Amethi, Uttar Pradesh, 227813