Address: | Chetak Complex, Banswara (raj) 327001 |
Dear Sir,
Ref; M/S TAIYAB MOTORS, Banswara (Rajasthan)- 327001
Sub; Service related serious complaints (Estimate and actual Cost)
I am HP Kharwal, my Vehicle is a CBZ Xtreme Sports, 2015 Modal and No. RJ03SR3717, i left my vehicle for Normal Servicing and routine check up on Friday, 25th June, 2021.
On Monday 28th June, 2021 i received a call from service center and told me that your vehicle will not be repaired/serviced thereafter i was visited to that service center for looking after my vehicle.
At time of my visiting to the service center serviceman/mechanic was telling me that your vehicle's engine is not working and we have to open it and estimated cost will be about Rs.500 to 700/-, I was agreed with them and given my consent for repairing of my vehicle.
On Wednesday 30th June, 2021 i was received call again from Service center and told me that your vehicle No. RJ03SR3717 is ready to move that time i was not visited the service center for getting of my vehicle.
On Friday i visited the Service Center for getting my vehicle and i asked for cost of servicing/repairing they told me that Rs. 3400 round figure when i was heard and shocked and mentally nervous. thereafter i was argued with them but they were not ready to reply me about how was this cost increased suddenly and i told them It is you duty to tell the customer before doing any thing new or estimated cost are increased.
Thereafter, they are denying to provide me actual cost and they have not any justification of said incremental cost.
You are requested to help me for my vehicle and I belief that for HERO MOTOCORP the Customer satisfactions and trusts are more important.
Regards
HP Kharwal
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Team Hero MotoCorp