Hero Motocorp — My Vehicle is a CBZ Xtreme Sports, 2015 Modal and No. RJ03SR3717

Address:

Banswara, Rajasthan

Dear Sir,

Ref; M/S TAIYAB MOTORS, Banswara (Rajasthan)- 327001

Sub; Service related serious complaints (Estimate and actual Cost)

I am HP Kharwal, my Vehicle is a CBZ Xtreme Sports, 2015 Model and No. RJ03SR3717, I left my vehicle for Normal Servicing and routine check up on Friday, 25th June, 2021.
On Monday 28th June, 2021 i received a call from the service center and told me that your vehicle will not be repaired/serviced thereafter i was visited to that service center to look after my vehicle.

At the time of my visit to the service center, the serviceman/mechanic was telling me that your vehicle's engine is not working and we have to open it and the estimated cost will be about Rs.500 to 700/-, I agreed with them and gave my consent for repairing my vehicle.

On Wednesday 30th June, 2021 I received a call again from the Service center and told me that your vehicle No. RJ03SR3717 is ready to move. At that time I did not visit the service center to get my vehicle.

On Friday i visited the Service Center for getting my vehicle and i asked for cost of servicing/repairing they told me that Rs. 3400 round figure when i was heard and shocked and mentally nervous. thereafter i was argued with them but they were not ready to reply me about how was this cost increased suddenly and i told them It is you duty to tell the customer before doing anything new or estimated cost are increased.

Thereafter, they are denying to provide me with the actual cost and they have not any justification of said incremental cost.

You are requested to help me for my vehicle and I believe that for HERO MOTOCORP the Customer satisfactions and trusts are more important.

Regards
HP Kharwal
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