Hero Motocorp — non availability of rear view mirror - right side

Address:

Ernakulam, Kerala, 682508

Seema, M.s, owner of Maestro Edge, No: KL-42 -L -9935.
Pruchased the vehicle from Focuz BI Wheelers, Panampilly Nagar, Kochi..

For the past 1 week i have been trying all hero dealers/Outlets ( retail) in and around Kochi for a rear view mirror (right side), which is broken.
I have not used my vehicle for the past one week, because the mirror is missing
The response from all of them was very bad especially Focuz bi wheelers panampilly nagar..
They even told me that HERO Motocorp is not providing any guarantee to the customers that the spare parts will be available year round.
Mirror being a basic spare part ...
Is this true.. does HEro Motocorp do not have any responsibility in the matter?
Please sort out my issue at the very earliest.

Thankyou
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